{"id":1550390,"url":"https://alion.io/job/rise8-sr-customer-success-manager","title":"Sr Customer Success Manager","company":{"id":7709,"name":"Rise8","domain":"rise8.us","url":"https://alion.io/company/rise8","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":70,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":113,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":160000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CI/CD","optional":false}],"status":"live","first_seen_at":"2025-02-20T13:32:40Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-21T19:10:41Z","board_verified":true,"closed_at":null,"days_open":608,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":607},"description":"Your Dream. Our Team.\nAbout Rise8\nRise8 builds custom, secure software for government organizations, measuring success by impact: lives saved, time returned, and missions advanced. \nWe think big, start small, and scale fast with elite teams across product, design, and engineering to drive continuous delivery for critical missions.\nWe believe customer experience starts with employee experience, so we take care of our employees. Rise8 is where you’ll do the best work of your career-supported by a culture you won’t find anywhere else. We offer competitive pay and benefits, but what sets us apart is our commitment to autonomy, growth, and a culture rooted in kindness, candor, and continuous learning. \nCertified as a Great Place to Work®, with 100% of employees saying they love working here, Rise8 is where bold ideas become real capabilities. Where mission meets meaning. And where fewer bad things happen because of bad software.\nAbout You\nYou want to make tomorrow better than today. \nYou have a passion for driving amazing customer experience with ongoing alignment between delivery teams and stakeholders.\nYou’re obsessed with delivering mission impacts and outcomes.\nYou enjoy daily decision making and real product delivery.\nYou help ensure project success and client satisfaction. \nYou enjoy collaborative teams, working across all internal groups and at all levels of the customer.\nYou like to work alongside, and learn from, lean and agile leaders. \nYou are a creative problem solver who is comfortable with uncertainty.\nYou’re a curious and keen learner who thrives on enhancing your (and our) practices and knowledge.\nCustomer Success at Rise8\nWe are searching for a Customer Success Manager who has a passion for working with federal agency customers.\nYou will need to be able to easily shift between skill sets in response to account needs. In a single day you may need to wear various hats such as Program Manager, Onboarding Specialist, Digital Transformation Guide, and Delivery Coordinator, all while leveraging an empathetic and outcomes-focused approach.\nYou will work across multiple accounts at once. You’ll collaborate closely with the delivery teams, which are typically composed of a Product Manager, User-Centered Designer, and Platform and/or Software Engineers, as well as the client stakeholders at multiple levels.\nFor new contracts, you will work with Practice Leadership and Recruiting to ensure the right staff is in place at the right time with the right skill sets. You will establish and guide the delivery team members through a streamlined account onboarding process and share any known context about the work they are about to engage in. You’ll work with key customer stakeholders including contract officers to ensure we are aligned on goals, identify and mitigate risks, establish metrics, have the right agile practices in place, and establish Deliverable and Invoicing submission processes.\nAs accounts mature, you’ll measure the health of the team and the account on a regular basis and drive remediation plans as needed. You will work with the delivery team to ensure the customer realizes the value being delivered in line with their desired impacts. Finally, with your business and ownership mentality, you’ll drive the account strategy that results in referenceable customers and expansion opportunities.\nQualifications\n6-10 years of experience in Customer Success, Program Management, or Services Delivery, ideally with government agency customers.\nStrong background in client-facing roles, working with stakeholders at various levels, including contract officers.\nProven ability to manage new contracts, onboard delivery teams, and align client goals with delivery outcomes.\nAbility to shift between various skill sets such as Program Management, Onboarding, Digital Transformation, and Delivery Coordination, based on customer needs and with a focus on delivery, customer satisfaction, and long-term strategy.\nExperience in risk mitigation, establishing metrics, and implementing agile methodologies for project success.\nExperience managing multiple accounts simultaneously, collaborating with cross-functional teams (Product Managers, Designers, Engineers).\nBusiness-minded, with an ability to drive account growth and expansion while ensuring customer value and satisfaction.\nStrong organization, communication, and facilitation skills\nAbility to travel up to 25%\nPreferred Qualifications\nBuilding and maintaining Customer Success practices and tools, such as Success Plans and Health Scores\nPracticed at building repeatable onboarding processes\nFamiliarity with agile frameworks, digital transformation strategies, and client-specific goal alignment.\nEscalation Management and the ability to deftly defuse situations\nDemonstrated ability to build and refine repeatable processes based on customer success experiments and learnings.\nSalary \nThe annual salary range for this role as it is posted is $160,000 to $200,000 regardless of final candidate location within the United States. The final job level and annual salary will be determined based on the education, qualification, knowledge, skills, ability, and experience of the final candidate(s), and calibrated against relevant market data and internal team equity. \nBenefits\nFlexible schedule in a 100% distributed workforce \nPremium Insurance: We cover up to 100% of the employee premium and up to 80% of the combined dependent premium on our base health plan, depending on pay band. We also cover 100% of the premium for employee and dependent Dental and Vision as well as employee premiums for Life and Disability coverage.\nRetirement: 401k match at 10% gross pay.\nPaid time off (PTO): 4 weeks combined accrued vacation and sick leave, 10 Federal holidays, your birthday, jury duty, and bereavement.\nEducation & Training: Accrued budget of up to $3,500 per year for classes, travel, events, and materials.\nHome Office and Merch: We offer $750 per year for home office technology and equipment as well as $100 per year for Rise8 merch from our Swag Store.\nWellness Budget: To encourage and support a well-rounded healthy lifestyle, we cover 100% reimbursement on a variety of wellness activities and products, up to $500 per calendar year. \nRise8 is part of the Life Time Corporate Partner program. In lieu of your $500 annual wellness benefit, you can instead get a $75 monthly credit towards a Life Time membership ($900 annual benefit).\nEquipment: We offer a MacBook Pro\nAll of Rise8’s work in this area is with Federal Government customers that require our employees involved with their projects be U.S. citizens. As such, this role requires U.S. citizenship. If hired, you would also be required to go through a background investigation.\nRise8 is an Equal Employment Opportunity employer that will consider you for this role regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.","description_format":"text","description_chars":7091,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Apple Macbook","Continuous learning","Equity","Flexible schedule","Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-01T00:05:03Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.345,"p_room":0.28,"age_days":607,"expected_fill_days":113,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/rise8-sr-customer-success-manager","json_url":"https://alion.io/job/rise8-sr-customer-success-manager.json","meta":{"generated_at":"2026-10-21T21:03:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29937,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7709},"rest":"https://alion.io/mcp/rest/get_company?id=7709"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frise8-sr-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frise8-sr-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frise8-sr-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rise8-sr-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frise8-sr-customer-success-manager"}]}