{"id":1768695,"url":"https://alion.io/job/risk-inc-implementation-consultant","title":"Implementation Consultant","company":{"id":2239557,"name":"Trapeze Group","domain":"trapezegroup.com","url":"https://alion.io/company/trapezegroup-com","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"MS SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-11T21:48:58Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Job Summary:\nWho We AreTrapeze Software Inc is part of Modaxo’s transit portfolio, and an operating group of Constellation Software Inc. We design and deploy best-in class technologies like enterprise asset management, workforce management, mobility solutions, and more for public transportation agencies. Our technology helps our customers find new ways to increase ridership, improve passenger experience, and achieve operational excellence. At Trapeze, we strive to ensure our employees succeed in all aspects of their career. Our culture provides individuals with ability and opportunity to collaborate, learn and grow. We will provide you with the resources, responsibilities, guidance, and freedom needed to be successful. Building strong and long-lasting relationships are a vital component to working with us. Join our team and be on the way to a rewarding and fulfilling career!\nWhat we are looking for\nThe WM Implementation team at Trapeze is accountable for implementing the OPS software solution for our customers, and ensuring the implementation meets the customers expectations and is of the highest quality. Working with our clients and project team, you are a consultant working directly with clients and colleagues to improve transit operations through the use of our OPS Software.\nAs an Implementation Specialist your primary responsibilities during an implementation will include business analysis, requirements gathering, configuration, testing, developing training materials and delivering training. You are an ambitious and driven individual and have the ability to quickly learn and install Trapeze proprietary software. You will be responsible for delivering quality project deliverables and ensuring that the customer is receiving the best possible customer service.\nJob Description:\nJob Details:\nPosition - Implementation Consultant\nJob Profile - Individual Contributor\nLocation - Remote, Canada\nCompensation Range\nMinimum Rate\n$ 75,000.00 CAD\nMaximum Rate\n$ 85,000.00 CAD\nBusiness Unit - Workforce Management\nCurrent Vacancy - Yes\nThis Job Posting is for a current vacancy within our organization. AI tools will not be used at any stage of the screening, assessing or selection process. Should you be interviewed for this role, you will be notified within 45 days of the status of your application.\nResponsibilities:\nWorking closely with the Customer, Project Manager and the Professional Services team to ensure that our solution is delivered and operational in the most efficient and effective manner possible.\nAnalyze and document in detail a customer's business requirements and understand their business processes.\nDevelop strong relationships with your clients and establish credibility and trust quickly.\nConfidently communicate about the Software and the Project status to internal and external stakeholders.\nInterpreting union contracts and understanding how a customers business rules will be addressed through different software configurations.\nWork under minimal supervision and deal with multiple projects effectively and efficiently, meeting stringent timelines and changing priorities. \nUsing your strong leadership skills and the ability to think analytically and strategically to resolve problems. \nCreate training content and deliver training to the customers end users or subject matter experts.\nSupport customer testing activities; log and track customer issues and ensure they are resolved in a timely manner.\nAlways looking for ways to make things better, faster and more streamlined - both for customers and internally. \nSupporting the building and continuous improvement of implementation templates and project artifacts that are critical to the OPS Implementation Team.\nQualifications:\n3 to 5 years of direct customer facing experience in a technical software support role.\nBachelors Degree or Diploma relevant to the information technology industry is preferred\nAbility to travel up to 75% within North America.\nExperience working with MS SQL and Oracle databases as well as writing queries to extract data.\nSuperior Troubleshooting and problem solving skills.\nExcellent consulting and business analysis skills.\nStrong Software configuration skills with an ability to work with system logging to identify problems.\nPrior experience implementing/testing configurable software solutions.\nSuperior command of written English with a demonstrated ability to produce quality documentation.\nExcellent communication and active listening skills.\nUnderstanding of all Windows Platforms including Windows 7, Windows 10.\nExperience with web based service architecture.\nPrevious experience/knowledge of the transit industry.\nReasons You’ll Love Working Here\nHealth Benefits: Life Insurance, Short-Term, and Long-Term Disability Coverage as well as Medical, Dental, and Vision coverage options for you and your family.\nFinancial Perks: Employee Stock Purchase Plan, Company Bonus Plan, Referral Bonus Program, Computer Purchase Plan and more.\nWork-life balance: Company-paid Holidays, Vacation, and Personal Time Off. Flexible working hours policy and remote work.\nProfessional Development: Employee education and development program that includes 100% tuition fees and book reimbursement (Some restrictions apply).\nEmployee Assistance: This program provides counseling and wellness services.\nExcited to grow your career?\nWe value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!\nOur people make all the difference in our success.\nWorker Type:\nRegular Number of Openings Available:\n1","description_format":"text","description_chars":5712,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Life insurance","Professional development"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport"],"lifecycle":[{"event":"open","at":"2026-10-03T14:44:13Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.456,"p_room":0.35,"age_days":16,"expected_fill_days":7,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/risk-inc-implementation-consultant","json_url":"https://alion.io/job/risk-inc-implementation-consultant.json","meta":{"generated_at":"2026-10-11T22:00:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11349,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2239557},"rest":"https://alion.io/mcp/rest/get_company?id=2239557"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frisk-inc-implementation-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frisk-inc-implementation-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frisk-inc-implementation-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/risk-inc-implementation-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frisk-inc-implementation-consultant"}]}