{"id":3007621,"url":"https://alion.io/job/risk-ledger-customer-success-manager","title":"Customer Success Manager","company":{"id":51583,"name":"Risk Ledger","domain":"riskledger.com","url":"https://alion.io/company/risk-ledger","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":75000,"currency":"GBP","period":"year","gross":null,"usd_annual":100319},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-21T09:08:54Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T13:10:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About us\nRisk Ledger is developing a network of connected organisations, all working together to defend against cybersecurity attacks in the supply chain.\nOrganisations rely on us to establish trust, through sharing their security maturity and visualising the risks posed by their supply chain ecosystem. And we’re already trusted by customers like British Airways, BAE Systems and the NHS.\nWe are putting together an amazing and talented team from a diverse set of backgrounds and skillsets to drive us towards our vision. Risk Ledger is built on the respect we have for one another and our users, united by our shared values and mission.\nEvery one of us is still learning: it’s how we grow as individuals. We’re curious. We’re ambitious. And we’re humble and honest. At Risk Ledger, we aim high to find the best solutions we can and always put our users first.\nThis team:\nYou’ll join a cross-functional Customer Success team that works hand-in-hand with Product, Marketing, Sales and the wider business to deliver real outcomes for our customers. We are collaborative partners, focussing on deeply understanding each customer’s context, goals and constraints.\nWe continuously iterate on how we work, whether that is evolving our product, refining our playbooks, or improving our internal processes, so that we consistently deliver exceptional value to our users and to the business.\nThis role:\nYou’ll join Risk Ledger as a Customer Success Manager, across mid-market to enterprise accounts. Our team and customer base are growing quickly, and you’ll step into a role where you can design and improve our Customer Success approach, not just execute a standard set of tasks.\nYou’ll have the opportunity to:\nWork closely with teams across the business on high-impact initiatives, from onboarding and adoption programmes to advocacy and expansion plays.\nHelp shape how we scale Customer Success, including in highly regulated environments.\nTake ownership of how we operationalise our strategy for your book of business, rather than simply managing a set of accounts.\nYou will play a pivotal role in driving growth within our customer base, managing the entire customer lifecycle for your portfolio - from onboarding through to renewals and expansion. You’ll be accountable for ensuring your customers achieve meaningful outcomes with Risk Ledger, identifying and executing on growth opportunities, and ultimately maximising NRR across your portfolio.\nYou’ll contribute directly to the development of our product by maintaining a tight feedback loop with our Product team. You’ll build strong, trusted relationships with your customers so you can deeply understand their needs and how they use our platform. You will be the voice of the customer internally, translating what you see and hear into actionable insight that shapes our strategy, roadmap and go-to-market.\nIn the role you will:\nManage a portfolio of high-touch customers, ensuring they successfully adopt Risk Ledger and achieve their business goals.\nOnboard new customers onto the Risk Ledger platform, including product implementation, training and change management with key stakeholders.\nRun regular business reviews with customers in order to collaborate with your customers to make sure they continuously remain engaged and achieve their goals\nOwn the end-to-end renewal process for your customers, proactively understanding their sentiment and renewal intent to surface growth opportunities early and mitigate risk before it becomes urgent.\nBuild strong relationships with senior stakeholders across multiple departments within your customers’ organisations, often in complex public-sector structures.\nBe the voice of the customer inside Risk Ledger, collaborating closely with Product, Sales and Marketing to shape better solutions, inform our positioning, and drive growth across the wider business.\nYou’ll have:\n3+ years of Customer Success experience, ideally in B2B SaaS or Cyber Security, working with mid-market or enterprise accounts.\nExperience managing customers operating in similarly complex, regulated environments.\nA strong understanding of complex organisational structures and experience navigating multiple senior stakeholders with differing priorities.\nExcellent communication skills and a natural ability to build trust, ask the right questions and uncover where you can drive impact. You’re comfortable engaging key stakeholders, including in-person meetings and workshops with senior decision-makers.\nA highly collaborative mindset - you enjoy working with Product, Sales, Marketing and Support to deliver the best possible outcomes for customers and for the business.\nA genuine interest in technology and the curiosity to continuously learn new concepts, features and market trends - and translate them into value for your customers.\nA strong impact and results focus - you have a real sense of ownership, can prioritise across multiple complex customers, and understand the importance of measuring the success of your work against clear outcomes.\nHigh EQ is essential to succeed in this role. You’ll thrive in a low-ego environment that values self-awareness and two-way feedback, and you’ll be on a continuous journey of personal and professional growth. You’ll be able to regulate your emotions and behaviour, stay resilient in a fast-paced start-up environment, and communicate and collaborate effectively with people from all walks of life.\nThe perks:\nCompetitive base salary\nGenerous EMI equity package\nPrivate pension\n25 days annual leave + bank holidays\nAdditional 30 days of unpaid leave per year to use as you wish\nAd-hoc companywide time off - last year we gave everyone 'rest leave' in August and over the festive period\nPrivate healthcare with AXA Insurance - including enhanced mental wellbeing coverage\nHybrid working policy, typically 2-3 days in the office\nEnhanced family (parental) leave - gender-neutral policy, 12 weeks paid leave\n5 days Caretaker's leave\nEnhanced occupational sick pay\n£500 WFH budget\nAll the learning resources and books you want to aid in your personal development\n Regular socials to unwind and have some fun\nSalary range\n£60,000—£75,000 GBP","description_format":"text","description_chars":6171,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Equity","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-21T14:19:49Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-22T06:27:10+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":76,"reasons":["conf:0","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":100319,"is_top_pay":true},"html_url":"https://alion.io/job/risk-ledger-customer-success-manager","json_url":"https://alion.io/job/risk-ledger-customer-success-manager.json","meta":{"generated_at":"2026-10-22T13:16:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12323,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51583},"rest":"https://alion.io/mcp/rest/get_company?id=51583"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frisk-ledger-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frisk-ledger-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frisk-ledger-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/risk-ledger-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frisk-ledger-customer-success-manager"}]}