{"id":3779190,"url":"https://alion.io/job/riskified-customer-success-representative","title":"Customer Success Representative","company":{"id":7680,"name":"Riskified","domain":"riskified.com","url":"https://alion.io/company/riskified","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":true},{"name":"Google Docs","optional":true},{"name":"Google Sheets","optional":true},{"name":"SQL","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-11-04T21:00:55Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T19:21:56Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Us\nRiskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Wayfair, Acer, Gucci, Lorna Jane, GoPro, and many more.\nWe thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. \nAbout the Role \nAt Riskified, we put our customers at the forefront of everything we do. We are looking for a skilled Customer Support Representative that will work with the largest online retailers in the world. You will utilize your analytical skills and comprehensive understanding of our product to ensure that Riskified clients maximize the benefits of our services enabling their ecommerce operation and battling online fraud.\nWe are seeking an individual who is driven, experienced, innovative, and well-organized, with a demonstrated history of excelling in support and escalation management in a B2B SaaS environment. If you possess these qualities and are interested in a challenging role with a lot of room to grow in a well-established fintech company, then this opportunity is tailor-made for you.\nWhat You'll Be Doing \nBe the public face of Riskified for all inbound communications with our merchants\nEffectively handle inquiries and requests from our merchants and internal teams\nTroubleshoot and escalate issues to the appropriate escalation paths\nAct as the voice of the customer within Riskified across all departments \nOnboard new Riskified clients and ensure their success using our services\nQualifications\nAt least 2+ years experience in a customer-facing support/success position\nEnglish and Portuguese verbal and written communication proficiency required - Spanish is a plus\nExcellent troubleshooting, critical thinking, and communication skills\nDetail-oriented with ability to easily follow complex processes and flows\nFamiliar with Office Suites and/or Google Docs (especially Excel/Google Sheets)\nExperience with ticketing systems such as Freshdesk, Zendesk or similar - an advantage\nSQL and API knowledge - an advantage\nPrevious experience in a B2B SaaS company - an advantage\nYou must be able to work independently with minimum supervision and confident in making decisions in accordance with Riskified’s practices\n Flexible as to working arrangements and hours - CSRs work 8 hours/day in shifts from 2pm to 10pm (NY time), Monday to Fridays and occasional weekends.\nTo be seriously considered for this role, please apply with an English resume.\nIn the News\nReuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut\nFortune Magazine: Riskified named Best Workplaces in New York for 2022\nThe Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer\nGlobes: Riskified is among Israel’s fastest growing companies \nTechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site\nCTech: Riskified’s VP HR on Post-COVID Flexible Work Routines\nRiskified is deeply committed to the principle of equal opportunity for all individuals. 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