{"id":1449452,"url":"https://alion.io/job/riskonnect-account-manager","title":"Account Manager","company":{"id":1861052,"name":"Riskonnect","domain":"riskonnect.com","url":"https://alion.io/company/riskonnect","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":59000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4852},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-08T07:25:00Z","employer_posted_date":"2026-07-08","last_verified_at":"2026-10-15T04:15:45Z","board_verified":true,"closed_at":null,"days_open":99,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":98},"description":"WHO WE ARE? Riskonnect, Inc. is the leading integrated risk management software solution provider that empowers organizations to anticipate, manage and respond in real-time to strategic and operational risks across the extended enterprise. Riskonnect is the only provider ranked in the leadership and visionary quadrants by world-renowned industry analysts Gartner and Forrester. We employ more than 1,100+ risk professionals in the Americas, EMEA, and Asia Pacific and serve over 2,400 customers across 6 continents. The combination of innovative risk technology, a customer success mindset, and employee-first belief makes Riskonnect a sought-after place to work.\nThe Opportunity\nRiskonnect is seeking an AccountManager to maintain a book of business to meet defined goals and guarantee client satisfaction and realization of the Riskonnect value proposition. The successful candidate will act as the owner of the overall account relationship with clients in an assigned book. Has a general understanding of Riskonnect practices and services. Has presence and credibility in the insurance and business community, and within industry alignment and accounts. Focuses on client satisfaction, retention, and health.\nRESPONSIBILITIES:\nEnsures good customer health of client book\nExecute ongoing improvement plans across customers (Onboarding, Web training, Email Campaigns, etc)\nManage client renewals \nMaintain regular contact with key decision makers and stakeholders and schedule stewardship meetings as appropriate\nWork across the firm to drive resolution of identified issues and escalate issues where appropriate\nEnsure customer's desired outcomes are well understood, documented, and monitored\nCollaborate with Success Consultant on day-to-day client requests, including attending status meetings and escalate service issues where appropriate.\nArticulate client needs objectives and work across the firm to develop and propose solutions\nRecommend and coordinate cross-functional improvements to the Customer Lifecycle\nExecute corrective action plans for customers at risk (Stakeholder Interviews, Issue Tracking, etc)\nEnterprise contract renewal negotiations\nTrack results from action plans and follow escalation procedures when appropriate\nIdentify Upsell and Cross Sell Opportunities\nMap customer stakeholders & users to Customer Personas\nPartner with Account Executives during Quarterly Business Reviews to create client growth strategy\nFeature Request Management\nMaintain knowledge of Riskonnect products/services and industry trends\nMINIMUM QUALIFICATIONS:\n5+ years of Experience in Customer Facing role in the Enterprise Software Industry\nFamiliar with MS Office and Gainsight\nAbility to track and organize action items across enterprise software clients.\nAbility to prioritize workload and execute in a fast-paced environment\nAbility to build customer relationships using remote communication tools (e.g.: phone, email campaigns, conference calls, web training)\nAbility to develop senior-level relationships \nAbility to drive insights and adoption recommendations to customers by analyzing customer\nStrong empathy for customers and ability to see value through their eyes required\nAnalytical and Process Oriented Mindset\nAbility to communicate clearly and articulate complex concepts and ideas to customers and executives\nMake timely decisions and have sound judgment\n\nSKILLS & ABILITIES\nEducation: Bachelor’s Degree Preferred\n8+ years of Knowledge of the Insurance Industry/SaaS experience\nWHY JOIN RISKONNECT?\nAt Riskonnect, innovation starts with our people. We’re a fast-growing, global team of 1,500+ dedicated professionals who bring bold thinking, a collaborative mindset, and a shared commitment to helping organizations manage risk with confidence.\nYou’ll work alongside some of the most talented individuals in the industry, united by a purpose to help customers solve their most complex risk challenges through cutting-edge technology and world-class service.\nOur culture of excellence has earned us consistent recognition, including:\n Best and Brightest Companies to Work For (Nationwide) - 6 years\nBest and Brightest Elite Award Winner - 1 year\nBusiness Insurance Best Places to Work - 2 years\nGreat Place to Work® Certified - United Kingdom - 2 years\n Great Place to Work® Certified - India - 1 year\nWe’re proud of these honors, but even more proud of the people who made them possible. Ready to be part of something meaningful? Join us.\n\nRiskonnect is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law","description_format":"text","description_chars":5001,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Health Care"],"lifecycle":[{"event":"open","at":"2026-09-29T07:31:07Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.663,"p_room":0.44,"age_days":98,"expected_fill_days":78,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/riskonnect-account-manager","json_url":"https://alion.io/job/riskonnect-account-manager.json","meta":{"generated_at":"2026-10-15T07:59:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12151,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1861052},"rest":"https://alion.io/mcp/rest/get_company?id=1861052"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Friskonnect-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Friskonnect-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Friskonnect-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/riskonnect-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Friskonnect-account-manager"}]}