{"id":2471787,"url":"https://alion.io/job/riskonnect-customer-success-manager-saas","title":"Customer Success Manager - SaaS","company":{"id":1861052,"name":"Riskonnect","domain":"riskonnect.com","url":"https://alion.io/company/riskonnect","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-12T18:48:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-19T20:46:54Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"WHO WE ARE?\nRiskonnect, Inc. is the leading integrated risk management software solution provider that empowers organizations to anticipate, manage and respond in real-time to strategic and operational risks across the extended enterprise. Riskonnect is the only provider ranked in the leadership and visionary quadrants by world-renowned industry analysts Gartner and Forrester. We employ more than 1,100+ risk professionals in the Americas, EMEA, and Asia Pacific and serve over 2,400 customers across 6 continents. The combination of innovative risk technology, a customer success mindset, and employee-first belief makes Riskonnect a sought-after place to work.\nWHY JOIN US?\nWe explore ways to deliver new value, foster creativity, and reach beyond boundaries. We use drive and commitment to energize, engage, and inspire others. We do what is important and strive for continuous improvement, work with passion, and purpose. We act with mutual respect, communicate fearlessly and collaborate to leverage our collective talents. At Riskonnect, we share this set of expectations and values. They guide us every day in every way. These values are more than words - they unite our organization and bring meaning and purpose to what we do.\n#pioneer #spark #focus #community\nThe Opportunity\nRiskonnect is seeking a Customer Success Manager to maintain a book of business to meet defined goals and guarantee client satisfaction and realization of the Riskonnect value proposition. The successful candidate will act as the owner of the overall account relationship with clients in an assigned book. Has a general understanding of Riskonnect practices and services. Has presence and credibility in the insurance and business community, and within industry alignment and accounts. Focuses on client satisfaction, retention, and health.\nPRIMARY RESPONSIBILITIES\nEnsures good customer health of client book\nExecute ongoing adoption improvement plans across customers (Onboarding, Web training, Email Campaigns, etc)\nManage client renewals \nMaintain regular contact with key decision makers and stakeholders and schedule stewardship meetings as appropriate\nWork across the firm to drive resolution of identified issues and escalate issues where appropriate\nEnsure customer's desired outcomes are well understood, documented, and monitored\nCollaborate with Success Consultant on day to day client requests, including attending status meetings and escalate service issues where appropriate.\nArticulate client needs objectives and work across the firm to develop and propose solutions\nRecommend and coordinate cross-functional improvements to the Customer Lifecycle\nExecute corrective action plans for customers at risk (Stakeholder Interviews, Issue Tracking, etc)\nTrack results from action plans and follow escalation procedures when appropriate\nIdentify Upsell and Cross Sell Opportunities\nMap customer stakeholders & users to Customer Personas\nPartner with Account Executives during Quarterly Business Reviews to create client growth strategy\nFeature Request Management\nMaintain knowledge of Riskonnect products/services and industry trends\nTravel to client sites as needed\nREQUIRED QUALIFICATIONS\n5+ years of Experience in a customer-facing role in the Enterprise Software Industry\nFamiliar with MS Office and/or Google Suite \nSalesforce and Gainsight experience\nAbility to track and organize action items across 50+ enterprise software clients.\nAbility to prioritize workload and execute in a fast-paced environment\nAbility to build customer relationships using remote communication tools (e.g., phone, email campaigns, conference calls, web training)\nAbility to develop senior-level relationships. \nAbility to drive insights and adoption recommendations to customers by analyzing customer\nStrong empathy for customers and ability to see value through their eyes required\nAnalytical and process-oriented mindset\nAbility to communicate clearly and to articulate complex concepts and ideas to customer and executives\nMake timely decisions and have sound judgment\n\nESSENTIAL SKILLS & ABILITIES\nEducation: Bachelor’s Degree Preferred\n5+ years or Knowledge of the Insurance Industry/SaaS experience\n2-4 years of customer-facing experience in SaaS, sales support, or operations.\nFoundational sales and negotiation skills.\nProficiency with Salesforce CRM and Excel/Google Sheets.\nExcellent communication and organizational skills.\nAbility to handle multiple renewals simultaneously.\nStrong attention to detail and process orientation.\nCustomer-first mindset with a collaborative working style.\nEagerness to learn and grow in commercial and negotiation skills.\nExperience in risk and insurance customer support preferred \nWe’re proud of these honors, but even more proud of the people who made them possible. Ready to be part of something meaningful? Join us.\n\nRiskonnect is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law\n NO AGENCIES PLEASE","description_format":"text","description_chars":5404,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-13T20:02:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":15,"green_card_filings_12m":0,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":78,"reasons":["conf:0","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/riskonnect-customer-success-manager-saas","json_url":"https://alion.io/job/riskonnect-customer-success-manager-saas.json","meta":{"generated_at":"2026-10-19T23:07:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2075,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1861052},"rest":"https://alion.io/mcp/rest/get_company?id=1861052"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Friskonnect-customer-success-manager-saas"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Friskonnect-customer-success-manager-saas"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Friskonnect-customer-success-manager-saas"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/riskonnect-customer-success-manager-saas\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Friskonnect-customer-success-manager-saas"}]}