{"id":2224658,"url":"https://alion.io/job/rite-customer-service-rep-on-site","title":"Customer Service Rep - On-Site","company":{"id":2509235,"name":"Rite-Hite","domain":"ritehite.com","url":"https://alion.io/company/ritehite","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":29,"ghost_share":0,"stale_share":0.517,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T04:35:35Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you’ll find innovation, stability, and the chance to grow your career as part of a team that’s always looking ahead.\nAt Rite-Hite, our Customer Service Representatives play an important role in creating a great customer experience. As a key connection between our customers, Sales team, and vendors, you’ll help ensure orders move smoothly from start to finish.\nBased at our Charlotte location, you’ll support an assigned territory by coordinating equipment and parts orders, maintaining accurate order information, and making sure customers receive the products and service they expect from Rite-Hite.\nWhat You’ll Do\nPartner with Sales, customers, and vendors to submit and coordinate orders for equipment and parts.\nMonitor and maintain orders throughout the fulfillment process.\nEnsure invoices and order information are accurate and complete.\nEnter and maintain data with a high level of accuracy and attention to detail.\nCommunicate with customers and internal teams to help resolve questions and keep orders moving.\nWork collaboratively with a team while managing the details of your assigned area.\nThis Is Not a Call Center Role.\nYou won’t spend your day answering a revolving door of customer calls. Instead, you’ll build working relationships with customers and internal teams while taking ownership of the details that help ensure their orders are handled correctly.\nWhat You Bring\nRite-Hite sells the best, and we hire the best. We’re looking for someone who takes pride in doing things right and understands that the details matter.\nSuccessful candidates will have:\nAt least one year of related experience.\nStrong attention to detail and accuracy.\nExcellent communication and customer service skills.\nThe ability to work effectively as part of a team.\nA commitment to quality and getting the job done right.\nPrevious experience working within an ISO-certified or similar quality program is a plus.\nWhat We Offer\nAt Rite-Hite, we take care of our people - because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:\nHealth & Well-being:Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.\n\nFinancial Security:A strong retirement savings program with 401(k), company match, and profit sharing.\n\nTime for You:Paid holidays, vacation time, and personal/sick days each year.\n\nJoin us and build a career where you’re supported - at work and beyond.\nRite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.","description_format":"text","description_chars":3272,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-10T14:46:38Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":13,"expected_fill_days":53,"reasons":["conf:1","stale_co","win:early","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/rite-customer-service-rep-on-site","json_url":"https://alion.io/job/rite-customer-service-rep-on-site.json","meta":{"generated_at":"2026-10-21T13:47:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19570,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2509235},"rest":"https://alion.io/mcp/rest/get_company?id=2509235"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frite-customer-service-rep-on-site"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frite-customer-service-rep-on-site"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frite-customer-service-rep-on-site"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rite-customer-service-rep-on-site\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frite-customer-service-rep-on-site"}]}