{"id":3236678,"url":"https://alion.io/job/rite-hite-end-user-collections-manager","title":"End User Collections Manager","company":{"id":2509235,"name":"Rite-Hite","domain":"ritehite.com","url":"https://alion.io/company/ritehite","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":27,"ghost_share":0,"stale_share":0.926,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":172000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":5022},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Oracle ERP","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-09T14:29:11Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you’ll find innovation, stability, and the chance to grow your career as part of a team that’s always looking ahead.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily:\nReview End User sales records for proper billing instructions, special conditions, and articulate to staff to ensure each sale is billed and collected in a timely and accurate manner.\nSupport teams and work with the Continuous Improvement Team, as needed, in the development and maintenance of Standard Operating Procedures (SOPs) and automation opportunities for a repeatable end-to-end customer experience related to End User Non-Portal billing and collection.\nCoordinate and prepare customer billings and any supporting documents or spreadsheets in-compliance with sale requirements to maximize the change of ‘first time right’ collections.\nLead the performance of ‘courtesy touches’ for significant invoices to ensure invoices are confirmed as satisfactorily received prior to the due date such that any identified issues can be resolved without waiting for past-due invoices.\nManage the collection of outstanding invoices so that issues are identified and resolved in a timely manner or payment is received promptly and foster an environment where customers have an excellent end-to-end billing experience.\nMaintaining a clean and up-to-date Accounts Receivable aging is essential to fulfilling this job mandate. The candidate must be able to promptly and proactively identify customer billing issues, prioritize and resolve the issues, and ensure the accurate application of customer payments to corresponding invoices.\nMake collections calls to representatives and customers for the purpose of facilitating Rite-Hite's cash flow. Research and investigate problems preventing payment with emphasis on problem solution and ultimate collection of monies.\nServe as primary management level contact for the End User team as related to the billings, dispute resolution and collections area.\nReview and propose amendments to documents for signature by Rite-Hite officers including waivers, change orders, liens, and other documents.\nDirect the filing of liens as necessary to protect Rite-Hite's interest.\nWork with the Continuous Improvement Team to develop, pursue and implement a series of continuous improvement initiatives that address systemic issues identified during the Billing & Collection processes, including acting as a subject matter expert and project sponsor as required.\nCoordinate assignment of accounts to outside agencies for additional collection efforts including possible legal actions.\nCoordinate with IT and technology teams to continuously search for more efficient and effective ways to use the current software programs to effectively manage the customer billings and collection of funds from customers.\nManage a team of Biller / Collectors including responsibility for training of personnel, setting objectives, and tracking and evaluating individual and team performance.\nAssist Rite-Hite and the Accounting/Finance Department with ad hoc requests for support, analysis or information as required.\nActively perform all end-to-end billing and collecting duties for an allocation of customer contracts in a timely manner.\nEDUCATION and/or EXPERIENCE\nBachelors Degree in a related field preferred\nThree or more years of managing billing and collections teams\nFive or more years of billing and/or collecting experience\nKNOWLEDGE / SKILL REQUIREMENTS:\nThe ideal candidate will demonstrate:\nStrong leadership and capabilities to lead a diverse team with varying degrees of experience (as well as remote individuals)\nStrong Excel skills, ability to work with a variety of software products\nPast experience managing a collections management platform (Esker, High Radius, FIS-Get Paid, etc.) a PLUS\nJD Edwards ERP system experience a PLUS\nExperience in process improvement initiatives (using Six Sigma Principles)\nExcellent organizational skills and great attention to detail\nAbility to manage multiple people and tasks while ensuring deadlines are met\nAbility to set targets, prioritize tasks and delegate to the most appropriate staff, as needed\nAbility to monitor, assess current metrics and create new metrics to track team performance\nExcellent capability to assess situations and determine a clear, optimal path to resolution\nExcellent communication skills, both written and verbal\nStrong team-player that will not only manage the team but also jump in, when needed, to do the work\nAbility to exemplify best practices while actively performing billing/collecting duties\nSUPERVISORY RESPONSIBILITIES:\nThis role will supervise approximately eight biller/collectors within the End User Team.\nWhat We Offer\nAt Rite-Hite, we take care of our people - because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:\nHealth & Well-being:Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.\n\nFinancial Security:A strong retirement savings program with 401(k), company match, and profit sharing.\n\nTime for You:Paid holidays, vacation time, and personal/sick days each year.\n\nJoin us and build a career where you’re supported - at work and beyond.\nRite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.","description_format":"text","description_chars":6141,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-25T12:23:47Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3 · green card filings: 1","filings_12m":3,"filings_prev_12m":5,"green_card_filings_12m":1,"median_offered_wage_usd":126250,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":0.9,"age_days":17,"expected_fill_days":40,"reasons":["conf:1","stale_co","win:mid","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/rite-hite-end-user-collections-manager","json_url":"https://alion.io/job/rite-hite-end-user-collections-manager.json","meta":{"generated_at":"2026-11-09T15:46:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22448,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2509235},"rest":"https://alion.io/mcp/rest/get_company?id=2509235"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frite-hite-end-user-collections-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frite-hite-end-user-collections-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frite-hite-end-user-collections-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rite-hite-end-user-collections-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frite-hite-end-user-collections-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3236678}},{"tool":"search_jobs","arguments":{"company":"ritehite.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3236678},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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