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Salary
≈ $43k – $76k per year (Estimated)
Location
In office (Cheektowaga)
Seniority
Junior · 1+ year exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Jun 19, 2026. Rite-Hite scores B on the Alion truth index.

Overview
Company
Impact
Profile match
Rite-Hite is an American manufacturer of loading dock equipment, including vehicle restraints, dock levelers and seals, together with industrial doors, safety barriers and high-volume, low-speed industrial fans, headquartered in Milwaukee, Wisconsin. Founded in 1965, the privately held company sells through a network of representatives across the Americas, Europe, Asia Pacific and the Middle East, and its Arbon Equipment subsidiary sells and services dock and door equipment. It hires district sales managers, installation and service technicians, manufacturing associates, software engineers and marketing specialists at sites such as Dubuque, Horn Lake and Milwaukee.

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment - you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Timely and proper inspection, repair, maintenance, and installation of customer equipment in a manner that exceeds customer expectations and that is consistent with Rite-Hite's image as the industry leader in customer service.

  • Develop and maintaingood customer relations in a manner that exemplifies Rite-Hite's image and commitment to customer service.

  • Compliance with all company policiesand safety guidelines.

  • Perform installation, inspection, and repair of equipment in the field in an expeditiousmanner while assuring the customer's needs are met and exceeded. This is mainly accomplishedindividually but may sometimes be accomplishedin small teams.

  • As skills and knowledge develop, guide other Service Technicians with less skills/knowledge through complex problems in the field. This may include training other Service Technicians in the proper field installation, service and repair of equipment and proper administrative procedures instilling Rite-Hite's commitment to customer service.

  • Using the handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service, repair, and installation, including service tickets, timesheets, open job tracking form and safety analysis sheets.

  • Maintain compliance with operation and communication standards as per the Field Service Technician Handbook.

  • This position requires the operation of a service vehicle in compliance with DOT Driver Qualification standards, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools.

  • Follow all customer-specific requirements, policies,safety guidelinesand directions on their work sites.

  • Work closely with all other departments in the company, communicating and coordinating activities to efficiently maximize customer satisfaction.

  • “Occasional (under 20% annually) domestic overnight travel may be required for training, supporting customers at other offices, etc. may be required.”

  • Other duties may be assigned.

EDUCATION and/or EXPERIENCE

The successful individual will possess:

  • High school diploma or general education degree (GED); and

  • One to five year’s experiencein repair and service of hydraulic, mechanical,and electrical equipment

KNOWLEDGE / SKILL REQUIREMENTS

The ideal individualwill demonstrate:

  • Service Technicians must have a valid driverslicense

  • Passing DOT medical exam

  • Applicable driver qualification standards at all times.

  • Ability to read and interpret documents such as safety rules, blueprints & schematics, operatingand maintenance instructions, and procedure manuals.

  • Ability to writeroutine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Ability to apply common sense understanding to carry out instructions furnishedin written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

SUPERVISORY RESPONSIBILITIES:

This role will not have supervisory responsibilities.

What We Offer

At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

  • Health & Well-being:Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

  • Financial Security:A strong retirement savings program with 401(k), company match, and profit sharing.

  • Time for You:Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you’re supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

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