{"id":2224712,"url":"https://alion.io/job/rite-vp-regional-services-central","title":"VP Regional Services - Central","company":{"id":2509235,"name":"Rite-Hite","domain":"ritehite.com","url":"https://alion.io/company/ritehite","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":29,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":134000,"max_usd":267000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2281},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-06T00:00:00Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-10-12T20:26:47Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment - you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.\nPrimary Purpose & Scope\nThe VP Regional Services serves as the senior service and installation leader for the Central region, responsible for delivering exceptional service and installation performance while maximizing customer uptime, operational excellence, and workforce effectiveness. This role leads the region's service, installation, and administrative operations by driving service quality, technician productivity, workforce planning, safety, customer satisfaction, and financial performance while achieving service revenue, gross profit, and operational performance objectives. Beyond delivering annual operational results, the VP Regional Services strengthens the long-term capability of the organization by developing leaders, building technical expertise, driving continuous improvement, and creating a highly engaged, customer-focused service organization. The role is accountable for translating enterprise service and installation strategy into disciplined regional execution while building the leadership capability, operational discipline, and workforce engagement necessary to deliver sustainable business performance and exceptional customer outcomes.\nReporting to the Executive Vice President, Global Service, the VP Regional Services leads Service & Installation Directors, Field Support Managers, and Regional Administrative Leaders while partnering closely with the VP Regional Sales and enterprise functions including Distribution Excellence, Technical Center of Excellence, Finance, Human Resources, Information Technology, and Customer Experience. The role ensures enterprise service strategies are translated into disciplined regional execution while delivering a seamless One Rite-Hite customer experience across every customer interaction.\nThis is a hybrid role out of our Milwaukee, Wisconsin global headquarters.\nValues and Culture Expectations\nAll employees are expected to consistently demonstrate Rite-Hite’s Values in Action. These values shape the way we work together and how we serve our customers. This includes modeling company values in daily interactions, decision-making, and how work is accomplished. Employees are expected to contribute to a culture of accountability, collaboration, and respect.\nEssential Duties & Responsibilities\nSafety Responsibilities:\nSupport and promote a culture of safety.\nFollow all Company and OSHA safety policies and procedures.\nProper use of required personal protective equipment (PPE)\nReport hazards, near misses and incidents promptly\nJob Responsibilities:\nLead the operational performance of the assigned region by translating enterprise service and installation strategy into disciplined regional execution that delivers customer uptime, service quality, operational excellence, and profitable growth.\nOwn regional service and installation performance by establishing clear operating priorities, performance expectations, and accountability for customer experience, service gross profit, margin performance, technician productivity, first-time fix, on-time installation, and service level agreement performance.\nLead, coach, and develop Service Directors, Installation Directors, Field Support Managers, and regional administrative leaders to build a high-performing organization focused on operational excellence, customer satisfaction, employee engagement, and leadership development.\nDevelop regional organizational capability by identifying high-potential talent, strengthening leadership succession, coaching operational leaders, and reinforcing enterprise service standards through partnership with the Technician Center of Excellence and Human Resources.\nExecute regional workforce plans by aligning technician staffing, scheduling, dispatch, installation capacity, and administrative resources with enterprise priorities, customer demand, and long-term growth objectives.\nDrive operational excellence through standardized service and installation processes, quality systems, performance metrics, and continuous improvement initiatives that improve productivity, consistency, and operational efficiency.\nPartner closely with the VP Regional Sales to ensure seamless coordination between sales, installation, and service operations, enabling successful project execution, customer transitions, issue resolution, and a consistent customer experience.\nCollaborate with Distribution Excellence to implement enterprise operating standards, process improvements, operational reporting, and technology initiatives that improve field execution and organizational effectiveness.\nPartner with the Technician Center of Excellence (Director Technician Excellence) to strengthen technician development, certification progression, technical training, and workforce capability while ensuring field teams possess the skills necessary to support evolving customer and product requirements.\nBuild executive relationships with key customers by leading resolution of complex service and installation issues, ensuring service recovery, strengthening customer loyalty, and reinforcing Rite-Hite's commitment to delivering an exceptional customer experience.\nEstablish an operating cadence that leverages business performance metrics, customer feedback, workforce analytics, and financial results to identify operational risks, improve decision making, and deliver sustainable business performance.\nManage regional labor utilization, operating expenses, capital resources, and service investments within established financial guardrails while balancing customer commitments, operational efficiency, employee engagement, and profitability.\nChampion adoption and consistent execution of enterprise technologies, service management systems, digital capabilities, and innovative operating practices that improve technician productivity, customer responsiveness, operational visibility, and service quality.\nPartner with Human Resources to develop workforce strategies that strengthen recruiting, onboarding, retention, leadership development, performance management, and employee engagement across the regional service organization.\nServe as an enterprise operations leader by sharing best practices, influencing cross-functional initiatives, supporting organizational transformation, and contributing to the continuous evolution of Rite-Hite's service strategy and customer experience.\nMinimum Job Requirements\nEducation & Experience\nBachelor's degree in Business, Engineering, Operations Management, Industrial Technology, or a related discipline, or an equivalent combination of education and experience.\nMinimum of 10 years of progressive leadership experience in service operations, field operations, installation management, or related operational leadership roles, including global experience.\nMinimum of 5 years leading multi-level field organizations through direct leadership of leaders.\nDemonstrated success improving operational performance, developing leaders, optimizing workforce utilization, and delivering exceptional customer experiences within geographically dispersed service organizations.\nKnowledge/Skills/Abilities\nStrategic operations leadership and execution.\nWorkforce planning, resource optimization, and labor management.\nFinancial acumen with experience managing service profitability, operating budgets, and productivity metrics.\nExecutive communication, coaching, and organizational leadership.\nStrong analytical and decision-making skills utilizing operational and financial data.\nProven ability to lead organizational change and implement operational improvements.\nCustomer-focused leadership with the ability to balance service quality, employee engagement, and financial performance.\nCross-functional collaboration and influence across matrixed organizations.\nProject management & execution.\nPreferred Job Requirements\nEducation & Experience\nMaster's degree in Business Administration, Engineering, Operations Management, or a related discipline.\nExperience leading large, geographically dispersed field service organizations within industrial manufacturing, industrial distribution, engineered products, or construction-related industries.\nExperience leading enterprise operational transformation, service excellence, or continuous improvement initiatives.\nKnowledge/Skills/Abilities\nStrong understanding of field service management systems, workforce optimization, continuous improvement methodologies, and operational analytics.\nExperience implementing enterprise technologies and digital tools that improve service execution and customer experience.\nDemonstrated ability to develop future operational leaders and build high-performing field organizations.\nRole Specific Compliance Requirements\nAbility to meet customer site access and safety requirements (if applicable)\nValid Driver’s License (if applicable)\nMust meet company motor vehicle record (MVR) standards (if driving is required)\nAbility to pass background check\nEligibility to work in the United States\nWork Location, Schedule and Environment\nWork Location: Milwaukee, Wisconsin\nWork Environment: Office environment & customer sites\nOn-call requirements (if applicable)\nWhile performing the duties of this job the employee is regularly required to talk, hear, and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the employee may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel may be required.\nDisclaimer: All responsibilities and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.\nThis Job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job. This job description is subject to change, and the employer retains the right to change or modify the duties of this job at any time.\nWhat We Offer\nAt Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:\nHealth & Well-being:Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.\n\nFinancial Security:A strong retirement savings program with 401(k), company match, and profit sharing.\n\nTime for You:Paid holidays, vacation time, and personal/sick days each year.\n\nJoin us and build a career where you’re supported - at work and beyond.\nRite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.","description_format":"text","description_chars":11677,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-10T14:46:38Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.419,"p_room":0.28,"age_days":68,"expected_fill_days":27,"reasons":["conf:9","stale_co","win:tail","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rite-vp-regional-services-central","json_url":"https://alion.io/job/rite-vp-regional-services-central.json","meta":{"generated_at":"2026-10-13T11:10:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17181,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2509235},"rest":"https://alion.io/mcp/rest/get_company?id=2509235"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frite-vp-regional-services-central"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frite-vp-regional-services-central"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frite-vp-regional-services-central"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rite-vp-regional-services-central\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frite-vp-regional-services-central"}]}