{"id":4044878,"url":"https://alion.io/job/rithum-senior-technical-account-manager","title":"Senior Technical Account Manager","company":{"id":1925,"name":"Rithum","domain":"rithum.com","url":"https://alion.io/company/rithum","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false}],"status":"live","first_seen_at":"2026-11-10T19:38:24Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-14T21:16:28Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.\nToday, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.\nOverview\nAs a Senior Technical Account Manager, you are the strategic technical advisor and execution lead for Rithum's enterprise and strategic brand clients. You guide integration planning, lead optimization initiatives, and monitor platform performance, partnering with Client Success Managers, Solution Architects, Product, and Engineering to deliver tailored, value-driven guidance across the client lifecycle. You own complex technical workstreams and are accountable for client value realization, platform adoption, and the continued maturity of the TAM function.\nAt Rithum, all team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance.\n\nResponsibilities\nClient Partnership & Day-to-Day Execution\nServe as the consistent weekly touchpoint for assigned clients, owning business-as-usual activities and ensuring timely execution through personal ownership and internal collaboration\nAct as a trusted technical advisor, helping clients overcome obstacles and realize value from Rithum's solutions\nBridge communication between client technical teams and Rithum's internal teams to ensure mutual understanding and streamlined execution\nChannel Strategy & Platform Optimization\nDevelop and oversee channel implementation strategies aligned to channel technical requirements and Rithum's platform capabilities\nDrive tactical execution across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization, to improve visibility and revenue conversion\nConduct technical reviews that identify optimization opportunities and deliver forward-looking recommendations aligned to client goals\nTechnical Issue Resolution & Cross-Functional Collaboration\nOwn the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering\nSupport technical roadmap planning, feature adoption, and product feedback loops with strategic clients\nAI-Enabled Ways of Working\nApply AI tools to client analysis, technical reviews, documentation, and recurring BAU workflows to improve speed, quality, and insight while exercising sound judgment on data security and accuracy\nIdentify repeatable client and platform activities that can be automated or standardized, and share effective AI practices with the TAM team\nTechnical Expertise, Knowledge Sharing & Mentorship\nMaintain deep knowledge of platform functionality, data flows, and emerging capabilities\nContribute to knowledge sharing and standardization of technical best practices across the TAM team\nCoach and mentor less experienced TAMs\nQualifications \nMinimum Qualifications \n3+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer\nProven experience supporting complex enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization\nStrong understanding of APIs, data mapping, and feed architecture\nDemonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders\nProficiency in Salesforce, JIRA, or similar workflow and project tracking tools\nStrong problem-solving skills with a focus on root cause analysis and resolution\nStrong verbal and written communication skills\nExperience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making\nPreferred Qualifications \n5+ years of experience in technical account management, solutions engineering, or implementation roles\nBachelor's degree in the applicable discipline or related field preferred\neCommerce or product data platform experience\nExperience working in cross-functional teams and navigating complex stakeholder environments\nFamiliarity with SaaS deployment models and scalable system design\nExperience working with enterprise or strategic clients in eCommerce or retail technology\nTravel Required\nUp to 10%\nOther Duties\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\n\nWhat it’s like to work at Rithum \nWhen you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.\nAs part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.\nAt Rithum you will:\nPartner with the leading brands and retailers.\nConnect with passionate professionals who will help support your goals.\nParticipate in an inclusive, welcoming work atmosphere.\nAchieve work-life balance through remote-first working conditions, generous time off, and wellness days.\nReceive industry-competitive compensation and total rewards benefits.\nWe believe in transparency and fairness in our compensation practices.\nFor this position, the expected base pay range is: $65,000-$135,000 per year. \nThis range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.\nFor this position, the expected discretionary bonus is 10% of the annual base salary.\n Benefits \nMedical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1\nA 6% 401(k) match\nCompetitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days\n12 weeks primary caregiver leave & 4 weeks secondary caregiver leave\nAccident, critical illness, and hospital indemnity insurance\nPet insurance\nLegal assistance and identity theft insurance plans\nLife insurance 2x salary\nAccess to the Calm app and the Employee Assistance Program\n$65/month Remote work stipend for internet\nCulture and team-building activities\nTuition assistance\nCareer development opportunities\nCharitable contribution match up to $250 per year\nRithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.\nWe're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.","description_format":"text","description_chars":8705,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","E-commerce Marketing","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-11-10T23:30:12Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":157500,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":54,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/rithum-senior-technical-account-manager","json_url":"https://alion.io/job/rithum-senior-technical-account-manager.json","meta":{"generated_at":"2026-11-14T21:54:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28399,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1925},"rest":"https://alion.io/mcp/rest/get_company?id=1925"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frithum-senior-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frithum-senior-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frithum-senior-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rithum-senior-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frithum-senior-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4044878}},{"tool":"search_jobs","arguments":{"company":"rithum.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4044878},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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