{"id":1485009,"url":"https://alion.io/job/rithum-technical-account-manager-3","title":"Technical Account Manager","company":{"id":1925,"name":"Rithum","domain":"rithum.com","url":"https://alion.io/company/rithum","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":208000,"period":"year","method":"role_seniority_country_cell","sample_n":10},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false}],"status":"live","first_seen_at":"2026-09-29T19:16:55Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-06T23:59:08Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.\nToday, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.\nOverview\nAs a Technical Account Manager (TAM), you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You will serve as the technical complement to the Client Success Manager (CSM), working in close partnership to align technical solutions to business objectives, ensure seamless channel implementation, and drive long-term success through platform optimization and scalable technical strategies. This role requires strong project management capabilities, deep product knowledge, and the ability to build trust with both client and internal technical stakeholders.\n\nResponsibilities\nServe as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.\nDevelop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.\nDrive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.\nConduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.\nAct as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.\nOwn the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teams.\nBridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.\nSupport technical roadmap planning, feature adoption, and product feedback loops with strategic clients.\nMaintain deep knowledge of platform functionality, data flows, and emerging capabilities.\nQualifications \nMinimum Qualifications \n2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.\nProven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.\nStrong proficiency using Excel\nFoundational understanding of channel requirements, data mapping, and feed architecture.\nDemonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.\nDemonstrated proficiency with Microsoft Copilot and comfort leveraging AI-driven tools within daily workflows, with an ongoing interest in emerging technologies.\nProficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.\nExcellent problem-solving skills, with a focus on root cause analysis and resolution.\nStrong verbal and written communication skills.\nPreferred Qualifications \nBachelor's degree in business, engineering, computer science or related technical field.\n3+ years in technical account management, solution engineering, or implementation roles.\neCommerce or product data platform experience.\nExperience working in cross-functional teams and navigating complex stakeholder environments.\nFamiliarity with SaaS deployment models and scalable system design.\nExperience working with enterprise or strategic clients in eCommerce or retail technology.\nTravel Required\nUp to 10%\nOther Duties\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nWhat it’s like to work at Rithum \nWhen you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.\nAs part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.\nAt Rithum you will:\nPartner with the leading brands and retailers.\nConnect with passionate professionals who will help support your goals.\nParticipate in an inclusive, welcoming work atmosphere.\nAchieve work-life balance through remote-first working conditions, generous time off, and wellness days.\nReceive industry-competitive compensation and total rewards benefits.\n\nBenefits \nEnhanced Private Medical Insurance and a Health Cash Back Plan\nLife insurance & disability benefits\nPension plan with 4% Company match\nCompetitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day\n£45/month Remote work stipend for internet\nAccess to tools to support your wellbeing such as the Calm App and an Employee Assistance Program\nProfessional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career\nCharitable contribution match per team member\nRithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.\nWe're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. 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