{"id":2366140,"url":"https://alion.io/job/rittal-eplan-technical-support-engineer-rittal-llc","title":"(Eplan) Technical Support Engineer - Rittal LLC","company":{"id":4419418,"name":"Rittal","domain":"rittal.us","url":"https://alion.io/company/rittal-5","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Schaumburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":404},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-12T16:39:59Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T23:40:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Efficient Engineering is when a PLAN becomes EPLAN\nEPLAN Software & Services LLC provides software and service solutions in the fields of electrical, automation, and mechatronics engineering. The company develops one of the world’s leading design software solutions for machine and panel builders. We continually evolve the business with help from our Marketing, Sales, and Professional Services Teams as we grow our presence in the North American Markets.\nVisit the ePlan Home Page\nCompensation: 75,000 - 85,000 - 95,000\nLocation: Candidate must be located near Schaumburg, IL or Farmington Hills, MI\nRole:\nAs a Technical Support Engineer, you are an essential team member willing to help serve our customers, analyze concerns, review optimal solutions based on our portfolio, and help guide our customers towards a positive technical experience in EPLAN solutions. The Technical Support Engineer will also look to share best practices and lessons learned through multiple channels. You will also interact with sales engineers and product specialists from our 2nd level team to solve complex problems.\nKey Responsibilities\nProvide technical product support to EPLAN customers, resolving software and application-related issues.\nDocument, track, and manage support cases within the EPLAN Solution Center.\nContribute technical knowledge and best practices to the EPLAN Knowledge Center for customers and colleagues.\nCollaborate closely with EPLAN Second Level Support to escalate and resolve complex technical issues.\nMaintain current knowledge of EPLAN products, updates, and industry developments.\nSupport technical and sales teams with product expertise and customer-related inquiries.\nIdentify potential sales and service opportunities while delivering customer support.\nBuild and maintain positive customer relationships through responsive and professional communication.\nEnsure support activities comply with established processes, service standards, and response-time expectations.\nRequired QualificationsEducational background in Electrical Engineering or a related technical discipline.\n1 to 2+ years of professional experience in engineering, automation technology, software, or related industries.\nExperience in technical support, help desk, hotline support, or customer-facing technical roles preferred.\nWorking knowledge of CAE/CAD tools used for electrical, hydraulic, and pneumatic system design.\nProficiency with networking concepts, Windows Server, Windows operating systems, and Microsoft Office applications.\nStrong verbal and written communication skills in English.\nExcellent interpersonal, networking, and customer relationship management skills.\nStrong business awareness with the ability to support customer needs while recognizing business opportunities.\nAbility to work effectively with regional sales teams, technical departments, and support organizations.\nFlexibility to participate in occasional weekend standby support coverage.\nCore CompetenciesTechnical Support & Troubleshooting\nCustomer Service Excellence\nEPLAN Software Support\nElectrical Engineering Fundamentals\nCAE/CAD Systems\nWindows Server & Windows OS\nMicrosoft Office Suite\nNetwork Administration Fundamentals\nCase Management & Documentation\nCross-Functional Collaboration\nCommunication & Relationship Building\nSales Opportunity Identification\nKnowledge Sharing & Training\nProblem Solving & Analytical Thinking\nAdditional Information: \nWe will not sponsor applicants for work visas.Applicants must be authorized to work on an unrestricted basis. Hours: M-F. Must reside within an EPLAN location (Farmington Hills, MI or Schaumburg, IL areas).\nIf you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.\nThis option is reserved for individuals who require accommodation due to a disability.\nRittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. 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