{"id":2859470,"url":"https://alion.io/job/ritzy-developments-mall-operations-manager","title":"Mall Operations Manager","company":{"id":3899639,"name":"RITZY Developments","domain":"ritzyplaza.com","url":"https://alion.io/company/ritzy-developments","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sheikh Zayed City, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":158000,"period":"year","method":null,"sample_n":17739},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T15:39:00Z","employer_posted_date":null,"last_verified_at":"2026-10-19T15:39:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Job Overview\nWe are seeking an experienced and results-driven Mall Operations Manager to oversee the mall's daily operations, ensuring operational excellence, tenant satisfaction, and an outstanding customer experience. The role is responsible for managing mall operations, facilities, housekeeping, and cross-functional teams while driving efficiency, compliance, and business performance.\n\nKey Responsibilities\nDevelop and implement business plans and operational strategies to support the mall's objectives and growth.\n\nOversee the day-to-day operations of the mall, ensuring smooth, safe, and efficient operations across all functions.\n\nManage housekeeping, maintenance, security, and facility operations to maintain the highest standards of cleanliness, safety, and service.\n\nConduct regular inspections to ensure compliance with operational, safety, and quality standards.\n\nBuild and maintain strong relationships with tenants, acting as the primary point of contact to resolve operational issues and enhance tenant satisfaction.\n\nCoordinate with internal departments to ensure seamless execution of operational activities and business initiatives.\n\nOversee preventive maintenance plans and ensure timely execution with minimal disruption to mall operations.\n\nMonitor tenant payments and support the resolution of outstanding financial matters in accordance with contractual agreements.\n\nEnsure compliance with applicable laws, company policies, leasing agreements, and contractual obligations.\n\nSupport leasing activities, contract negotiations, and tender management when required.\n\nLead initiatives that enhance the mall's brand image, customer experience, and overall operational performance.\n\nPerform any other duties assigned to support the mall's operational and strategic objectives.\n\nRequirements\nEducation\nBachelor's degree in Business Administration, Management, or a related field.\n\nMBA is preferred.\n\nExperience\nMinimum of 3 years of experience in mall management or a similar leadership role.\n\nStrong knowledge of commercial facilities management and shopping mall operations.\n\nProven experience in leasing contracts, negotiations, and tender management.\n\nExperience managing housekeeping, facilities, and outsourced service providers is an advantage.\n\nSkills\nStrong leadership and business acumen.\n\nExcellent communication, negotiation, and stakeholder management skills.\n\nStrong problem-solving and organizational abilities.\n\nCustomer-focused mindset with the ability to manage multiple priorities in a fast-paced environment.","description_format":"text","description_chars":2548,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-19T15:39:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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