{"id":470209,"url":"https://alion.io/job/river-client-operations-associate-west-coast-remote","title":"Client Operations Associate - West Coast Remote","company":{"id":37569,"name":"River","domain":"river.com","url":"https://alion.io/company/river-com","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Ashby","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["West, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bitcoin","optional":false},{"name":"Google Sheets","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-14T22:42:53Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-09-24T01:00:58Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"At River we are building the world’s most trusted financial institution to empower people to take ownership of their financial lives through bitcoin, the world’s only incorruptible digital asset. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use bitcoin.\nWhen hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.\nRiver is growing quickly and has raised more than $50 million from leading investors, including Goldcrest, Kingsway, Polychain, M13, DG, and Valor. We have also released our company's financials and proof of reserves publicly, so all of our clients and employees can verify the robustness and growth of the business themselves.\nWhat you will do\nDirectly interface with clients to manage questions and feedback about our products and services\n\nAnalyze and identify trends in client activity and inquiries\n\nIdentify and develop operational efficiencies to scale the business and processes\n\nRefine the business rules, automations, and communication methods across Client Operations\n\nAct as a liaison between clients and our various internal teams-Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services-to support business needs, improve the product, and enhance the client experience\n\nWhat we look for in you\nAbility and interest to work in a fast-paced fintech startup environment\n\nHigh agency self starter\n\nCollaborate and problem-solve well\n\nCustomer-facing experience preferred\n\nGreat communicator, conversationalist\n\nHighly adaptable; able to shift focus on the fly and balance many tasks\n\nAbility to identify trends in data and make decisions based on analyses\n\nExcel/Google Sheets, SQL, product management experience a plus, but not required\n\nPreference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems\n\nSalary and benefits\nSalary: $70,000 - Full Time\n\nCompetitive compensation and equity\n\nUnlimited PTO\n\nMedical, dental, and vision insurance\n\n401k\n\nFully remote option - West Coast only (PST)\n\nInterview Process\nScreening Video Call (20 minutes)\n\nRole specific interview block (1 hour with 2 River employees)\n\nPrompted Assignment\n\nCulture & Executive Interview (1 hour block with 2 River employees)","description_format":"text","description_chars":2593,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Unlimited PTO","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Financial Services","Cryptocurrencies"],"lifecycle":[{"event":"open","at":"2026-09-06T13:10:58Z"}],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.488,"p_room":0.75,"age_days":39,"expected_fill_days":43,"reasons":["conf:0","win:late"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/river-client-operations-associate-west-coast-remote","json_url":"https://alion.io/job/river-client-operations-associate-west-coast-remote.json","meta":{"generated_at":"2026-09-24T02:01:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}