{"id":192080,"url":"https://alion.io/job/riveron-associate-director-salesforce","title":"Salesforce Field Service & Service Cloud Solution Architect","company":{"id":4678,"name":"Riveron","domain":"riveron.com","url":"https://alion.io/company/riveron","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":98,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Apex","optional":false},{"name":"Aura Components","optional":false},{"name":"CI/CD","optional":false},{"name":"Gearset","optional":false},{"name":"Jira","optional":false},{"name":"Lightning Web Components","optional":false},{"name":"Rest API","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOAP","optional":false},{"name":"Visualforce","optional":false}],"status":"live","first_seen_at":"2026-08-30T05:03:48Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-18T18:22:00Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Professional Summary\nA technically strong architect who has evolved into a functional solution architect, bridging deep Salesforce platform expertise with business process understanding to deliver scalable, user-focused solutions.\nExperienced Salesforce professional with strong Business Systems Analyst, Technical Architect, Service Cloud SME, Field Service Lightning SME, and Salesforce development expertise. Proven ability to translate business needs into scalable Salesforce solutions, lead end-to-end solution design, optimize service operations, and deliver enterprise-grade CRM capabilities across multiple industries. Skilled in stakeholder engagement, requirement analysis, architecture design, configuration, custom development, integration, automation, deployment, and production support.\nCore Competencies\nBusiness Systems Analysis: requirement gathering, process mapping, gap analysis, user stories, acceptance criteria, UAT support, and stakeholder alignment.\n\nTechnical Architecture: scalable solution design, data modeling, security model design, integration patterns, governance, and technical documentation.\n\nService Cloud SME: case management, omnichannel routing, entitlement management, milestones, knowledge, email-to-case, web-to-case, service console, and support automation.\n\nField Service Lightning SME: work orders, service appointments, scheduling, dispatching, mobile workforce enablement, asset/service territory models, and technician productivity improvements.\n\nSalesforce Development: Apex, Lightning Web Components, Flows, validation rules, triggers, SOQL, REST/SOAP APIs, asynchronous processing, and custom automation.\n\nIndustry Expertise: energy, utilities, manufacturing, services, sales operations, customer support, field service, quality, and enterprise IT operations.\n\nSalesforce Platform Expertise\nSalesforce Clouds: Service Cloud, Field Service, Sales Cloud, Experience Cloud, and platform customization.\n\nAutomation & Configuration: Flow Builder, Process Builder, Workflow Rules, Approval Processes, Assignment Rules, Escalation Rules, and Dynamic Forms.\n\nDevelopment: Apex classes, triggers, batch Apex, scheduled jobs, Lightning Web Components, Aura components, Visualforce, SOQL, SOSL, and custom metadata.\n\nIntegration: Salesforce APIs, middleware-based integrations, external system connectivity, data synchronization, error handling, and API governance.\n\nSecurity & Governance: profiles, permission sets, sharing rules, role hierarchy, field-level security, session settings, audit readiness, and access control.\n\nDevOps & Delivery: release planning, change management, deployment coordination, sandbox management, Jira tracking, regression testing, and production support.\n\nProfessional Experience Highlights\nPartner with business teams to analyze complex processes, define functional requirements, document user stories, and design Salesforce solutions aligned with operational goals.\n\nArchitect scalable Service Cloud and Field Service solutions to improve case resolution, field workforce productivity, customer support visibility, and service lifecycle management.\n\nDesign and implement Salesforce automation using Flows, Apex, validation rules, approval processes, and custom logic to reduce manual effort and improve data quality.\n\nLead cross-functional discussions with business, support, sales operations, QA, and IT teams to translate business requirements into secure, maintainable, and high-performing Salesforce capabilities.\n\nManage solution design across integrations, data models, security, reporting, and deployment readiness while ensuring alignment with enterprise architecture standards.\n\nSupport end-to-end delivery including requirement clarification, technical design, development, unit testing, UAT support, release coordination, change requests, and post-production support.\n\nProvide SME guidance for Service Cloud features including service console productivity, case routing, entitlement processes, knowledge management, SLA tracking, and support workflows.\n\nProvide SME guidance for Field Service features including work order lifecycle, scheduling, dispatch, service appointments, technician mobile experience, territories, and operational reporting.\n\nTechnical Skills\nCategory\nSkills\nSalesforce Development\nApex, Triggers, Batch Apex, SOQL, SOSL, LWC, Aura, Visualforce, Custom Metadata, Debugging\nArchitecture\nSolution Design, Technical Design, Data Modeling, Integration Patterns, Security, Scalability, Governance,DEVOPS- CI/CD process\nService Cloud\nCase Management, Omni-Channel, Entitlements, Milestones, Knowledge, Service Console, Email-to-Case\nField Service\nWork Orders, Service Appointments, Scheduling, Dispatch, Mobile App, Territories, Assets, Preventive Maintenance\nIntegration\nREST APIs, SOAP APIs, Middleware, External Systems, Error Handling, Data Sync, API Monitoring\nDelivery Tools\nJira,qTest, Gearset, Data Loader, Workbench, Change Sets, Sandbox Management, Agile Delivery\nBusiness Analysis & Leadership Strengths\nStrong ability to understand business pain points and convert them into practical Salesforce solutions.\n\nExperienced in facilitating workshops, documenting functional and technical requirements, and aligning multiple stakeholders.\n\nSkilled at balancing business priorities with platform scalability, maintainability, security, and long-term supportability.\n\nComfortable working across global teams, business units, technical teams, QA, release management, and production support groups.\n\nExcellent written and verbal communication skills with strong experience preparing leadership updates, solution documentation, and project status summaries.\n\nIndustry Experience\nEnergy and Utilities: service operations, field execution, support processes, workforce coordination, and asset lifecycle visibility.\n\nManufacturing and Operations: process automation, quality workflows, customer support, and integration with enterprise systems.\n\nSales and Revenue Operations: opportunity management, account management, forecasting support, integrations, reporting, and sales productivity improvements.\n\nCustomer Support and Services: case lifecycle optimization, SLA visibility, service automation, support queue management, and knowledge-driven resolution.\n\nCertifications\nGood to Have - Salesforce Administrator, Platform Developer, Service Cloud Consultant, Field Service Consultant, Platform App Builder, or Application/System Architect credentials.\n\nAbout Riveron:\nAt Riveron, we partner with clients-from global multinationals to high-growth private entities-to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office.\nWant to stay connected with Riveron? Join our Talent Community to learn more about our growing firm and be considered for future opportunities.\nCheck us out on social media:\nLinkedIn Glassdoor Instagram Facebook\nRiveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.\nFull time roles are eligible for a full range of benefits including medical, dental, and vision insurance, 401(k) with company match, and PTO. A complete description of all available benefits can be found at Riveron's Benefits page at https://riveron.com/riveron-life/. Contract roles are not eligible for benefits.\nFraud Alert\nPlease beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.\nArtificial intelligence (AI) tools are used to support the hiring process in screening, assessing, and/or selecting applicants for this position. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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