{"id":209799,"url":"https://alion.io/job/riverside-smb-customer-success-manager","title":"SMB Customer Success Manager","company":{"id":14405,"name":"Riverside","domain":"riverside.com","url":"https://alion.io/company/riverside","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-02T10:55:47Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-26T21:44:17Z","board_verified":false,"closed_at":"2026-10-26T21:44:17Z","days_open":54,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":54},"description":"Description\nFor many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.\nRiverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.\nAbout the Customer Success Team\nOur Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.\nOn your day-to-today\nYou will manage a portfolio of SMB customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. You’ll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success.\nLocation: This is a remote role based in Mexico with a requirement to work Eastern time zone business hours.\nRequirements\nWhat you bring to the table:\nAt least 1 years of experience in customer success/ customer support in a SaaS environment.\nExperience managing a high velocity of accounts\nDesire to work remotely in a fast-paced startup environment\nPassion to apply your tech-savviness to learn Riverside’s product functionality\nAn ability to excel in achieving KPIs and targets\nStrong verbal and written communication skills in English\nStrong analytical and problem-solving skills\nAbility to prioritize, organize, and execute multiple tasks with deadlines\nJoin us at Riverside and be a part of our mission to empower creators and businesses to tell their stories and amplify their voices!","description_format":"text","description_chars":2883,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Conferencing & Webinars","Podcasting","Photo & Video Editing Software"],"lifecycle":[{"event":"open","at":"2026-09-05T08:12:00Z"},{"event":"open","at":"2026-09-06T05:37:13Z"},{"event":"open","at":"2026-09-08T02:45:19Z"},{"event":"close","at":"2026-10-26T21:44:17Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/riverside-smb-customer-success-manager","json_url":"https://alion.io/job/riverside-smb-customer-success-manager.json","meta":{"generated_at":"2026-10-30T07:01:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9961,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14405},"rest":"https://alion.io/mcp/rest/get_company?id=14405"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Friverside-smb-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Friverside-smb-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Friverside-smb-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/riverside-smb-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Friverside-smb-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":209799}},{"tool":"search_jobs","arguments":{"company":"riverside.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":209799},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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