{"id":2252453,"url":"https://alion.io/job/rivian-field-service-advisor","title":"Field Service Advisor","company":{"id":37817,"name":"Rivian","domain":"rivian.com","url":"https://alion.io/company/rivian","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"A","score":88,"open_postings":98,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Laval, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":35,"currency":"CAD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-10T18:46:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-21T14:13:53Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.\nAs a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.\nRole Summary\nThe Service Advisor will be responsible for overdelivering on the customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, love to solve operational problems, have exceptional people skills, and have a passion for adventure, then we want you on the team. You will be front and center working with our customers every day to assist with service needs and coordinate with our Operations, Call Center, Retail, and Marketing teams. This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. Experience in training, process standardization, continuous improvement, and managing escalations is a plus.\nResponsibilities\nActively supports management in the planning and execution of the launch of Service centers by advising on best practices, providing subject matter expertise \nSupports planning, control, training, coordination, and technical support within assigned team in a role specific administrative function \nAssist in generating training tools and SOPs for new team members \nUtilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum learning effectiveness \nSupport a robust customer-centric team of Mobile/Service Technicians, Parts Advisors, and Service Manager \nMaintain a high-quality relationship with all departments within the organization. Collaborate and maintain high-quality relationships with Service Operations, Sales, Retail, and Delivery & Field Operations teams; model cross collaboration \nWorks every day to deliver an exceptional customer experience. Encourages team members to deliver an exceptional customer experience \nCommunicate estimated completion time, regular updates, and follow through on each customer vehicle \nTranslate customer-reported service-related problems to actionable work orders for technicians to complete \nDetermine if a technical solution can be resolved over the phone; perform detailed daily record keeping in the operating system \nConduct payment, invoicing, and estimate transactions within the system; walk our customers through a summary of all transactions. \nResponds thoughtfully to customer inquiries and escalated operational failures in a timely fashion. Apply sound problem-solving skills in order to maintain a high standard of quality to our customers \nInspect vehicles before each customer delivery to ensure vehicles services and/or repairs are performed correctly \nLead continuous improvement activities as needed \nAdminister new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines \nAnalyzes service lapses that impact customer experience and work with supervisor to ameliorate \nMeet requirements of the state and federal law for automobile repair and consumer protection \nRead and comprehend instructions and follow established procedures. Assist in the development of standardized work \nThis role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events\nMay perform other duties as assigned\nQualifications\nHigh School Diploma, GED, or other recognized high school equivalency credential preferred \n3 - 4 years’ experience in a customer facing role \nDegree or training in team leading/management is a plus \nExperience of working and managing a team in a fast-paced environment is highly favored \nExperience leading or mentoring teams of 4 or more \nProduct and industry knowledge \nVery strong written and verbal communication skills, with an ability to translate customer needs \nOrganizational and time management skills. \nRemains flexible and responsive to changing conditions. Exhibits patience, empathy, attention to detail, and a passion for problem-solving \nGreat attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment \nBasic mathematics skills to prepare and transact estimates and payments \nPhysical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.) \nFrequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners \nAbility to read and speak fluent English \nAbility to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. \nMinimum age of 21 \nMust be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours \nNo driving related suspensions or revocation of Driver License (within a 3-5year period) \nPay Disclosure\nThe hourly range for this role is CAD 25.96 - CAD 35.67 for Laval based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.\nThe successful candidate may be eligible for annual performance bonus.\nWe offer a comprehensive package of benefits including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s Employee Stock Purchase Program if you meet certain eligibility requirements. More information about benefits is available at https://www.rivianbenefits.com/ca/.\nYou can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). There is no fixed deadline for this application; applications are accepted on an ongoing basis until the role is filled or the opening is no longer needed.\nLa fourchette salariale horaire pour ce poste est de 25.96 $ CA à 35.67 $ CA pour les candidats basés à Vancouver ou Richmond. Il s'agit du salaire minimum et maximum que nous estimons, en toute bonne foi, être prêts à offrir pour ce poste au moment de la publication de cette offre. Le niveau de rémunération d'un employé dans cette fourchette dépendra de plusieurs facteurs, notamment les compétences spécifiques, la formation pertinente, les qualifications, les certifications, l'expérience, le lieu de travail, les horaires et les besoins de l'entreprise.\nLe candidat retenu pourrait être admissible à une prime de rendement annuelle.\nNous offrons un ensemble complet d'avantages sociaux, notamment des congés payés, des congés de maladie payés et une gamme d'assurances concurrentielles comprenant l'assurance vie, l'assurance médicale, l'assurance dentaire, l'assurance optique, l'assurance invalidité de courte et de longue durée pour les employés admissibles. Vous pourriez également avoir la possibilité de participer au programme d'achat d'actions des employés de Rivian si vous répondez à certains critères d'admissibilité. Pour de plus amples renseignements sur les avantages sociaux, veuillez consulter le site Web suivant : https://www.rivianbenefits.com/ca/.\nVous pouvez postuler à ce poste via careers.rivian.com (ou via internal-careers-rivian.icims.com si vous êtes déjà employé(e)). Il n'y a pas de date limite pour postuler ; les demandes sont acceptées en continu jusqu'à ce que le poste soit pourvu ou que l'offre ne soit plus nécessaire.\nEqual Opportunity\nRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.\nRivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at .\nCandidate Data Privacy and Technology\nRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.\nRivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.\nRivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.\nHow We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.\nAI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, an...","description_format":"text","description_chars":12508,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":4,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Manufacturing","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-11T02:41:29Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.563,"p_room":0.6,"age_days":40,"expected_fill_days":54,"reasons":["conf:1","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/rivian-field-service-advisor","json_url":"https://alion.io/job/rivian-field-service-advisor.json","meta":{"generated_at":"2026-10-21T17:44:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25038,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37817},"rest":"https://alion.io/mcp/rest/get_company?id=37817"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frivian-field-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frivian-field-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frivian-field-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rivian-field-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frivian-field-service-advisor"}]}