{"id":2251543,"url":"https://alion.io/job/rivian-field-service-technician-appleton-wi","title":"Field Service Technician - Appleton, WI","company":{"id":37817,"name":"Rivian","domain":"rivian.com","url":"https://alion.io/company/rivian","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":79,"open_postings":116,"ghost_share":0,"stale_share":0.828,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Appleton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-05-11T18:55:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-11-04T15:12:44Z","board_verified":true,"closed_at":null,"days_open":177,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":176},"description":"About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.\nAs a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.\nRole Summary\nThis position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise. This is a level-agnostic posting designed to recruit Technician candidates across various seniority levels in the organization; specific level availability fluctuates and is determined by current business needs.\nResponsibilities\nPerform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.\nIdentify and explain the Rivian product line, EV framework, tools, and accessories.\nUtilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.\nConduct road tests to ensure the quality of repairs.\nManage necessary parts operations, including ordering, receiving, shipping, and inventory.\nIdentify areas of improvement and provide feedback to senior technicians or leadership.\nSupport service campaigns and containment initiatives.\nEnsure that all work and technical notes are properly documented for internal and external use.\nWork collaboratively with a team spirit and maintain high-quality work with minimal supervision.\nCommunicate with a high level of professionalism in customer-facing situations.\nStay current with technical skills and complete required training.\nQualifications\nHigh School Diploma or GED is preferred.\nProficient in using hand tools and power tools.\nMust be at least 21 years old.\nMust possess a valid driver’s license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period.\nAbility to drive a non-commercial truck and trailer is preferred.\nMust be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs.\nProficient with laptops or computers in Windows or Mac environments.\nStrong organizational skills, attention to detail, and an eagerness to learn.\nAbility to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.\nPhysical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).\nAbility to read and speak fluent English.\nAbility to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.\nThis role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.\nExperience:\nHands-on work experience in an automotive shop is highly preferred. However, if you are a recent automotive graduate looking for your next opportunity, we encourage you to apply. This role is open to various levels of experience, from entry-level to career technicians\nA background in electric vehicle (EV) or hybrid repair is considered a plus.\nExperience in start-up environments is preferred.\nExperience with parts departments, billing, and work order management systems is preferred.\nSpectrum of Technical Skills\nLow Voltage & Electrical Systems: Technicians should have a foundational understanding of basic electricity theory and be able to safely use a DVOM for various circuit measurements. Proficiency should extend to reading and leveraging electrical schematics as a diagnostic resource. Advanced candidates will demonstrate a deep understanding of automotive electronics, including CAN and LIN networks, and possess the ability to diagnose complex faults and perform wiring repairs according to manufacturer standards.\nHigh Voltage Systems: A core requirement is understanding the risks involved with high voltage systems and the ability to safely power them down and work on them using appropriate personal protective equipment (PPE). This includes understanding the function of various high voltage components and their monitoring systems. Highly skilled technicians will be capable of diagnosing complex high voltage faults related to charging, isolation, and interlock loop issues using the manufacturer’s diagnostic processes.\nChassis, Brakes & Suspension: Technicians should be proficient in fundamental chassis service, including the ability to mount and balance tires, perform vehicle alignments, and replace brake system components. The role requires the ability to diagnose mechanical suspension components and progress to repairing advanced vehicle dynamic issues related to traction control, ABS, and power steering. Top-tier candidates will be adept at resolving complex drivability concerns such as Noise, Vibration, and Harshness (NVH).\nThermal Systems: Technicians must be able to service vehicle thermal systems, starting with the ability to perform a coolant drain-and-fill and safely handle refrigerant with a 609 certification. A comprehensive understanding of the entire A/C system and its components is expected. An ideal candidate can proficiently use an A/C machine and diagnose a range of thermal system concerns, including issues with coolant systems, air conditioning performance, and HVAC systems.\nAdvanced Driver Assistance Systems (ADAS): A working knowledge of ADAS is required, beginning with a basic understanding of the features and their operation. Technicians will be expected to replace system components and perform necessary calibrations. Advanced understanding includes knowing the functionality and limitations of the complete ADAS system and the specific roles of its various sensors.\nBody & Glass: The role includes responsibilities related to the vehicle body, from assisting with glass removal and installation to safely replacing windshields and other glued body fixtures. Technicians may be tasked with adjusting body panels to specified tolerances and should be capable of diagnosing and repairing issues such as wind noise and water leaks.\nPay Disclosure\nThe hourly range for this role is $22.50 to $45.36 for Wisconsin based applicants. This is the lowest to highest hourly rate we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the hourly range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.\nThe successful candidate may be eligible for annual performance bonus.\nWe offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.\nYou can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than 05/30/26.\nEqual Opportunity\nRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.\nRivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at .\nCandidate Data Privacy and Technology\nRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.\nRivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.\nRivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.\nHow We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.\nAI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. 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