{"id":2251465,"url":"https://alion.io/job/rivian-manager-field-service","title":"Manager, Field Service","company":{"id":37817,"name":"Rivian","domain":"rivian.com","url":"https://alion.io/company/rivian","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"A","score":85,"open_postings":124,"ghost_share":0,"stale_share":0.613,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":97400,"max":129120,"currency":"USD","period":"year","gross":null,"usd_annual":129120},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T16:52:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-13T09:20:42Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.\nAs a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.\nRole Summary\nThe Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.\nResponsibilities\nAccountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)\n\nLead and manage all local operations on the ground with a servant-leadership, hands-on mindset\n\nEnsure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives\n\nManage and be accountable for high value inventory reconciliation\n\nCollaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams\n\nWork in partnership with cross functional teams regularly on implementing and continuously improving field service operations\n\nPrioritize, plan, and coordinate logistics and meetings with internal teams and external parties\n\nBuild a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors\n\nLead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning\n\nBuild a Rivian culture that is inclusive, and maintain high levels of team morale\n\nResponsible for ensuring the establishment of safe service business practices and processes\n\nFollow and promote Rivian's high standards of safety, cleanliness, and organization\n\nDevelop and maintain a process to track and report on KPI's at the Service Centers\n\nDirectly guides and develops site leadership, including but not limited to the RIV EXCEL process, establishing a cascade of accountability that ensures operational goals are met across all shifts and departments\n\nThis role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events\n\nQualifications\nBachelor’s degree or equivalent work experience\n\nAbility to have a direct impact on scalability in a complex organization\n\nEffectively manage remote service teams and a driver of people performance\n\nExcellent verbal and written and communication skills\n\nOutstanding planning and organizational skills with a focus in operational excellence\n\nDetail-oriented with strong analytical and interpersonal skills\n\nDemonstrated high-level administrative experience, including advanced computer skills (Microsoft office)\n\nAbility to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact\n\nProven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines\n\nKnowledge of automotive equipment and servicing methods\n\nMust possess a valid driver's license and clean driving record\n\nAutomotive Technical skills preferred\n\nAble and flexible to travel as needed\n\nAutomotive repair knowledge preferred\n\nExperience working in start-up environments preferred\n\nExperience in leading automotive or high-tech team-orientated, fast-paced work environment\n\nUnderstanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred\n\nPhysical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).\n\nFrequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners\n\nStrong understanding of written and spoken English\n\nAbility to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics\n\nPay Disclosure\nThe salary range for this role is USD $97,400 - $129,120 for Tennessee based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.\nThe successful candidate may be eligible for annual performance bonus and equity awards.\nWe offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.\nYou can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee).\nEqual Opportunity\nRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.\nRivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at .\nCandidate Data Privacy and Technology\nRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.\nRivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.\nRivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.\nHow We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.\nAI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.\nParticipation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way.\nPlease note that we are currently not accepting applications from third party application services.","description_format":"text","description_chars":9984,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Manufacturing","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-11T02:24:43Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.528,"p_room":0.9,"age_days":19,"expected_fill_days":43,"reasons":["conf:2","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":129120,"is_top_pay":true},"html_url":"https://alion.io/job/rivian-manager-field-service","json_url":"https://alion.io/job/rivian-manager-field-service.json","meta":{"generated_at":"2026-10-13T09:30:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14400,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37817},"rest":"https://alion.io/mcp/rest/get_company?id=37817"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frivian-manager-field-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frivian-manager-field-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frivian-manager-field-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rivian-manager-field-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frivian-manager-field-service"}]}