Project Manager, Field Service, Applied Intelligence

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Applied Intelligence is the bridge between Rivian's field operations and its digital technology teams. AI is redefining what a service operation can be, and the opportunity belongs to people who can live in both worlds at once - deep enough in the field to know how the work actually gets done, current enough with frontier AI to know what just became possible. Most roles are built for one world or the other; this team is built for both. We study the latest models, techniques, and architectures; we run time studies beside advisors and technicians; we analyze operational data at scale; and we turn what we learn into AI-native products and workflows that give the operation leverage it didn't have last quarter.

We build before we hand off. Prototypes are functional, simulators stand in for the operation, and every workflow carries an eval and regression suite that proves it behaves - in shadow first, never on a customer. We are AI-first in our own work too: our admin, analysis, and project management run through the same class of tools we ask the field to trust. And we hold one constraint above the rest: everything we ship must be grounded in the measured reality of the operation - quality, performance, customer satisfaction - and must make service feel more human, not less. We automate the burdens so the people stay in the hospitality.

Responsibilities

This Is What You’ll Do

• Know the operation - firsthand and at scale. Spend real time with advisors, technicians, readiness specialists, and leaders; run time studies that quantify where the hours actually go. Pair that with service, capacity, and customer-satisfaction data at scale, so every proposal is grounded in the measured reality of quality, performance, and the customer's experience.
• Do real research at the frontier. Track new models, techniques, architectures, and best practices as a working discipline. Evaluate what each unlocks against real service workflows - what is buildable this quarter that wasn't last quarter - and bring back conclusions, not links.
• Build working prototypes - and prove them. Build products, agentic workflows, and dashboards in AI-native development environments; build the simulators that exercise them; and write the eval and regression suites that hold non-deterministic systems to a standard. You hold your own quality gate.
• Hand off cleanly to partner teams. Translate validated workflows into what Digital Technology and AI Engineering need to build at scale: decision points, eval criteria, human-in-the-loop tiers, and the success metrics that hold in production. The handoff is where your work meets theirs; we obsess over it.
• Run your own work AI-first. Your admin, analysis, and project management run through the same class of tools you ask the field to trust. Your daily workflow is the demo.

Qualifications

This Is What You’ll Need

We hire for evidence of capability, not credentials. No degree requirement at any level - not required, not preferred, not "or equivalent." A degree is welcome; its absence is not a signal. What we require instead, in any one of three forms (or a combination).

• Applied ingenuity. Concrete artifacts you built, shipped, or stood up - tools, systems, processes, decisions. Real, named, traceable to your own contribution. Bonus when it happened despite organizational drag, not because of it.
• Sequential growth in demanding, execution-driven organizations. Increasing scope - IC to lead, lead to lead-of-leads, single project to program - in organizations where the standard is set by your colleagues, not the brand. The signal is the bar your peers held you to, not the logo on your resume.
• A personal portfolio. Public work, side projects, writing, open-source, agentic systems built outside work - anything that shows you ship and think in the open. For early-career candidates, it can substitute entirely for organizational pedigree.
• HS diploma or equivalent is required.

This Is Who You Are

• A strategic communicator at every level of the audience. With the field team, you are concrete and operational. With executives, you frame strategic choices, business outcomes, and investment sequencing. The point of view is always present; the clarity runs through both.
• A researcher and an operator in the same week. You read the model release on Monday and run the time study on Wednesday. You don't translate between technical and operational; you work in both - and you take notes from a senior advisor like they are the senior expert in the room, because they are.
• A hands-on builder who proves before specifying. You build the prototype, the simulator, and the eval suite before you ask anyone else to commit - and you use AI on yourself first. Show the system working, then hand it off.
• Clear that service stays human. You are building a world-class service experience on a modern technology stack. You automate burdens so people have more room to take care of the customer, never the reverse.
• Focused on outcomes, not updates. You measure your output in working, tested prototypes and validated workflows. Cadences and status reports exist to serve the work, never the other way around.

Pay Disclosure

The salary range for this role is $117,200 to $155,290 for Bay Area, CA based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus and equity awards.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than November 2026.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy and Technology

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.

Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way.

Please note that we are currently not accepting applications from third party application services.