{"id":2251363,"url":"https://alion.io/job/rivian-service-production-supervisor","title":"Service Production Supervisor","company":{"id":37817,"name":"Rivian","domain":"rivian.com","url":"https://alion.io/company/rivian","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"A","score":87,"open_postings":97,"ghost_share":0,"stale_share":0.505,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Knightdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":79000,"max":105500,"currency":"USD","period":"year","gross":null,"usd_annual":105500},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-22T13:25:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-20T12:07:59Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.\nAs a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.\nRole Summary\nAs a Service Production Supervisor, you are the heart of our service center's daily operations-the in-shop quarterback, coach, and strategist rolled into one. You will direct the flow of vehicles through the shop, making the real-time decisions that drive the pace of production. As a dedicated coach, you will be responsible for the growth and performance of our technicians, mentoring their skills and fostering a culture of excellence and collaboration.\nCrucially, you will act as a master facilitator, clearing the path for your team by ensuring they have the parts, tools, and information needed to perform their best work without interruption. Your mission is to orchestrate a seamless, efficient, and high-quality service experience, empowering your team to get our owners back on their adventures.\nResponsibilities\nLead & Develop Your Team\nMentor, coach, and inspire a team of technicians, cultivating a high-performance culture built on collaboration, trust, and continuous learning.\nActively manage team performance, providing regular feedback, conducting performance reviews, and maintaining a strong understanding of each team member's strengths and development areas.\nChampion the Rivian culture by fostering an inclusive environment where every team member feels valued, motivated, and empowered.\nIdentify and nurture talent, creating clear development paths and providing hands-on training to elevate the team's technical capabilities.\nAct as the team's primary advocate, ensuring their needs are met, their voices are heard, and their obstacles are removed.\nLead by example, demonstrating a willingness to jump in and support any role or task necessary to ensure the team's collective success and uphold service excellence.\nOn-site cross team collaboration (DMO/VO/Sales)\nVendor Relationship Management (Amazon/DSP Accounts)\nCommunication: ensuring participation in huddles and enabling transparency on performance indicators.\nDirectly oversees service workflows and technician development, including but not limited to the RIV EXCEL process, establishing a cascade of accountability that ensures operational goals are met across all shifts and departments.\nOrchestrate the Service Operation\nOwn the daily production rhythm of the shop, from vehicle intake to final quality check, maximizing throughput and efficiency.\nDynamically prioritize and assign the workload, matching tasks to technician skill sets and shop capacity like a master strategist.\nServe as the operational hub, proactively coordinating with Parts, Service Advisors, and other support teams to eliminate bottlenecks before they occur.\nChampion a \"first principles\" approach to problem-solving, constantly seeking and implementing improvements to the service workflow.\nEnsure Peak Performance & Quality\nRigorously monitor repair quality and cycle time, ensuring every vehicle meets Rivian's exacting standards and is returned to the customer on schedule.\nAnalyze key performance indicators (KPIs) like technician productivity and shop efficiency to make data-informed decisions for operational improvements.\nUphold and enforce the highest standards of safety and organization, maintaining a world-class workshop environment.\nServe as the key escalation point for complex technical or logistical challenges, resolving issues with urgency and precision.\nProper Documentation: reviewing accuracy of tech work order notes\nCustomer Advocacy: Champion the voice of the customer, ensuring their feedback and concerns are actively considered by technicians throughout the service process.\nQualifications\n5+ years of leadership experience in a high-volume automotive service environment (e.g., Shop Foreman, Production Manager, or Lead Dispatcher).\nHigh School Diploma, GED, or other recognized high school equivalency credential preferred \nDeep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains.\nProven experience with lean manufacturing principles or workflow optimization in a service or production setting.\nStrong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.\nExcellent written and verbal communication skills.\nThis is who you are:\nA Natural Leader: You inspire action and build trust effortlessly. You lead from the front with a hands-on, servant-leadership mindset.\nAn Exceptional Communicator: You can translate complex technical details into clear, actionable information for any audience.\nA Master Organizer: You thrive in a fast-paced environment, seamlessly managing multiple priorities without losing sight of the details.\nA Resilient Problem-Solver: You remain calm and focused under pressure, adapting quickly to changing conditions and finding creative solutions to any challenge.\nPassionate About People: You are genuinely invested in the success, growth, and well-being of your team.\nPhysical Demands:\nPhysical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.\nFrequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners\nStrong understanding of written and spoken English\nAbility to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics\nUp to 27% travel may be required\nThis role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.\nPay Disclosure\nThe salary range for this role is $79,000 - $105,500 per year for North Carolina based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.\nThe successful candidate may be eligible for annual performance bonus and equity awards.\nWe offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.\nYou can apply for this role through careers.rivian.com (or throughinternal-careers-rivian.icims.com if you are a current employee). There is no fixed deadline for this application; applications are accepted on an ongoing basis until the role is filled or the opening is no longer needed.\nEqual Opportunity\nRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.\nRivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at .\nCandidate Data Privacy and Technology\nRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.\nRivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.\nRivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.\nHow We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.\nAI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.\nParticipation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way.\nPlease note that we are currently not accepting applications from third party application services.","description_format":"text","description_chars":11858,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Manufacturing","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-11T02:24:43Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.673,"p_room":0.9,"age_days":27,"expected_fill_days":54,"reasons":["conf:2","stale_co","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":105500,"is_top_pay":false},"html_url":"https://alion.io/job/rivian-service-production-supervisor","json_url":"https://alion.io/job/rivian-service-production-supervisor.json","meta":{"generated_at":"2026-10-20T16:29:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18856,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37817},"rest":"https://alion.io/mcp/rest/get_company?id=37817"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frivian-service-production-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frivian-service-production-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frivian-service-production-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rivian-service-production-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frivian-service-production-supervisor"}]}