Robotics Field Engineer (CH)

Job Description

As a Robotics Field Engineer at RIVR, you will be the critical link between our advanced robotics technology and real-world deployment. You will serve as Tier 2 technical support, acting as the primary interface for other Amazon teams when complex issues arise in the field. This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and enjoys the challenge of debugging hardware and software in live environments. Beyond troubleshooting, you will play a strategic role in our development cycle by providing real-world operational insights to our QA teams, ensuring our test cases reflect the unpredictable nature of the field.

What you'll be doing

• Serve as the Tier 2 technical escalation point for field operations, interfacing directly with Amazon last-mile teams to resolve complex system issues.
• Perform deep-dive Root Cause Analysis (RCA) on field failures to identify whether issues stem from hardware, software, or environmental factors.
• Execute debugging and perform quick technical fixes to maintain a target ratio of 1 engineer to 5 robots.
• Collaborate with QA Engineers to provide real-world input for the design of full-system test cases, ensuring field edge cases are captured.
• Lead the operational readiness and optimization of RIVR's deployed robots, ensuring seamless integration across diverse sites.
• Develop and maintain technical documentation, troubleshooting guides, and Service & Support SOPs for Field Technicians.
• Act as the technical bridge to Product and Engineering teams, translating field-identified issues and RCA insights into structured requirements for the product roadmap.

What you must have

• A degree in Engineering (Robotics, Mechanical, Electrical), Computer Science, or a related technical field.
• Strong proficiency in C++ and/or Python for debugging and scripting.
• Proven experience working with ROS2 and robotics frameworks.
• Hands-on experience troubleshooting real robot hardware and complex electromechanical systems.
• Proven ability to navigate complex codebases and robot logs to perform systematic diagnostics on sensors, connectivity, and control systems.
• Exceptional communication skills in English, with the ability to translate technical root causes into actionable feedback for non-technical stakeholders.
• Willingness to travel 50%

Get some bonus points

• Prior experience in a Tier 2 or Tier 3 support role within robotics or industrial automation.
• Experience with Amazon operations or similar last-mile delivery ecosystems.
• A proactive mindset geared toward "leveling up" team technical capabilities and operational efficiency.