{"id":117926,"url":"https://alion.io/job/rivr-support-engineer","title":"Support Engineer","company":{"id":27772,"name":"RIVR","domain":"rivr.ai","url":"https://alion.io/company/rivr","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":73,"open_postings":32,"ghost_share":0.375,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":96,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zurich, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":175000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Windows","optional":false},{"name":"Amazon EC2","optional":true},{"name":"AWS","optional":true},{"name":"AWS Lambda","optional":true},{"name":"CloudFormation","optional":true},{"name":"IAM","optional":true}],"status":"live","first_seen_at":"2026-06-15T11:41:37Z","employer_posted_date":"2026-06-15","last_verified_at":"2026-10-17T10:50:48Z","board_verified":true,"closed_at":null,"days_open":124,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":123},"description":"Job Description\nAs we scale globally and integrate into Amazon's infrastructure, we are looking for a highly capable Support Engineer to help build, secure, and operate the technical foundation that powers our teams, labs, and operations.\nThis is not a traditional helpdesk role. You will be the engineer behind the systems that enable hundreds of employees, robotics researchers, software engineers, and hardware teams to work efficiently and securely every day. From designing segmented lab networks and managing Linux infrastructure to automating workflows and supporting Amazon integration projects, you will work at the intersection of IT, infrastructure, security, and developer productivity.\nYou will be responsible for ensuring that our offices, labs, devices, and internal systems scale reliably as we grow from a fast-moving robotics startup into part of one of the world's largest technology organizations.\nIf you enjoy solving complex technical problems, automating everything possible, and building scalable infrastructure in a highly innovative environment, we'd love to hear from you.\nWhat you’ll be doing\nImplement, maintain, and optimize IT infrastructure, with a strong focus on network architecture, Linux systems, audio/video, and end-user devices, ensuring maximum availability and performance\nConfigure and troubleshoot network infrastructure including switches, routers, firewalls, VLANs, and wireless systems\nDesign and maintain lab network segmentation, including isolated VLANs, dedicated lab subnets, and semi-air-gapped environments to support AI/ML development, hardware prototyping and testing workflows\nPerform site audits on technical infrastructure of a temporary office and implement improvements for security and stability purposes\nManage employee onboarding from an IT perspective - account provisioning, hardware setup, system access, and orientation on internal tools\nDevice imaging, configuration, and lifecycle management for end-user hardware (laptops, workstations, peripherals)\nProvide day-to-day IT support to on-site employees, troubleshooting hardware, software, and connectivity issues\nIdentify and drive programs to improve G&A operational effectiveness by collaborating with the AI/ML team to design, implement, and maintain productivity automations and tooling for internal workflows\nWhat you must have\nStrong knowledge of Linux-based systems (administration, scripting, troubleshooting)\nGood working knowledge of macOS and Windows operating systems\nSolid networking experience (routing, switching, VLANs, firewalls, wireless)\nMinimum 5+ years of technical support experience in an enterprise or lab environment\nProficiency in scripting and automation (Python, Bash, or similar) with a DevOps mindset - experience with CI/CD pipelines, infrastructure-as-code, and workflow automation\nStrong analytical and problem-solving skills with a hands-on approach\nAbility to work independently and prioritize in a fast-paced, evolving environment\nGet some bonus points\nExperience with Ubiquiti networking equipment is a plus\nFamiliarity with AI/ML lab environments and air-gapped network configurations\nExperience with Amazon internal systems (e.g., Midway, Conduit, CORP network, Isengard) is a significant advantage - internal transfer is not currently possible due to cost center constraints, but candidates with prior Amazon experience are highly preferred\nStrong AWS experience (EC2, VPC, IAM, CloudFormation, Lambda, or similar) - required for infrastructure automation and cloud-native tooling","description_format":"text","description_chars":3540,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-06-15T11:41:37Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.711,"p_room":0.44,"age_days":123,"expected_fill_days":96,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/rivr-support-engineer","json_url":"https://alion.io/job/rivr-support-engineer.json","meta":{"generated_at":"2026-10-17T12:21:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16415,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":27772},"rest":"https://alion.io/mcp/rest/get_company?id=27772"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frivr-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frivr-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frivr-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rivr-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frivr-support-engineer"}]}