{"id":2919373,"url":"https://alion.io/job/riyadh-air-customer-platforms-product-manager","title":"Customer Platforms Product Manager","company":{"id":1943206,"name":"Riyadh Air","domain":"riyadhair.com","url":"https://alion.io/company/riyadhair","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":111000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4457},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Copilot Studio","optional":false},{"name":"Power Automate","optional":false}],"status":"live","first_seen_at":"2026-10-20T11:31:59Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T03:16:25Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About the Company\nRiyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub - a digitally native airline that will connect the kingdom to more than 100 destinations.\nAbout the Role\nEver wondered what it takes to power truly seamless customer experiences at a world-class airline?\nIn this role, you’ll shape and drive the Dynamics 365 Customer Engagement (CE) roadmap, ensuring it supports our ambitions across commercial, loyalty, and customer service.You will own the roadmap, driving capabilities across sales, marketing, loyalty, and customer service, ensuring a seamless and personalised guest experience across all touchpoints.\nThe role involves defining product requirements, overseeing configurations and integrations, monitoring performance (KPIs such as conversion, NPS, and adoption), and collaborating with cross-functional teams to deliver scalable, data-driven solutions that enhance customer lifecycle value.\nCentral to your success in this role, you'll drive platform configuration and customisation, including workflows, Business Process Flows, Power Automate, Copilot Studio, and AI BuilderIf you’re ready to build, shape, and elevate a world-class platform, then we’d love to hear from you. Let’s create something exceptional, together.\nAbout You\nDegree qualified, you will demonstrate a minimum of 7 years experience in Microsoft Dynamics 365 across airline, travel or loyalty driven industries.\nYou'll bring hands-on experience in Sales, Customer Service, Marketing, and Field Service modules, along with a strong understanding of integrations, data, and customer journeys.\nYou are analytical, customer-focused, and tech-savvy, with proven experience defining product roadmaps, writing user stories and requirements, and working in Agile environments.\nWe'd love to hear from you even more if you have strong experience managing product roadmaps and Agile delivery (PRDs, user stories, acceptance criteria)\nThis is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.\nPlease submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.\nThis is a full-time, onsite role in Riyadh on a fixed-term contract.","description_format":"text","description_chars":2428,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-10-20T11:31:59Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.89,"p_room":0.945,"age_days":7,"expected_fill_days":16,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/riyadh-air-customer-platforms-product-manager","json_url":"https://alion.io/job/riyadh-air-customer-platforms-product-manager.json","meta":{"generated_at":"2026-10-29T05:26:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8362,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1943206},"rest":"https://alion.io/mcp/rest/get_company?id=1943206"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Friyadh-air-customer-platforms-product-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Friyadh-air-customer-platforms-product-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Friyadh-air-customer-platforms-product-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/riyadh-air-customer-platforms-product-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Friyadh-air-customer-platforms-product-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2919373}},{"tool":"search_jobs","arguments":{"company":"riyadhair.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2919373},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}