{"id":2826883,"url":"https://alion.io/job/rize-account-manager-retention","title":"Account Manager – Retention","company":{"id":4406627,"name":"Rize","domain":"rize.sa","url":"https://alion.io/company/rize-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T12:54:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-20T02:42:39Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Rize is a groundbreaking rent-now-pay-later platform reshaping the rental landscape in Saudi Arabia. We're dedicated to making rentals more accessible and affordable, enabling tenants to manage their finances with ease and landlords to secure their income effortlessly. We're on a mission to revolutionize the rental industry, breaking down barriers and creating opportunities for all. We're a team of innovators, thinkers, and problem-solvers, committed to creating a positive impact and driving change in the market.\nOur Team\nWe love working together, being creative, and doing things differently! Our team is made up of people with different nationalities. We work from a cozy office in Riyadh, Saudi Arabia. And hey, we're not just smart, we're really good at coming up with new ideas.\nOur core values & Principles\nInnovation - We’re a technology-driven team with the purpose of uplifting the real estate sector. We are the leaders of the industry in innovation.\n\nCustomer Centricity - We put the customer at the core of every decision and action.\n\nAdaptability - Being able to adapt quickly to changing market conditions and customer needs.\n\nEmpowerment & Collaboration - Our team is the most valuable aspect of the company; We respect all ideas, our team enjoys authority, autonomy, and collaboration.\n\nEthical Excellence - We perform within the highest ethical standard.\n\nJob Summary\nThe Account Manager will manage retention for an assigned portfolio of clients, taking ownership of the process from initial outreach to contract signing. The role requires proactively contacting clients at least three months before their contracts expire, understanding their needs, negotiating renewal terms, and coordinating internally to complete renewals on time.\nWhat will you be doing?\nInitiate renewal discussions with clients.\n\nManage the complete renewal process, from initial contact through approvals, negotiation, and contract completion.\n\nUnderstand clients’ needs, address objections, and clearly communicate the value of renewing with Rize.\n\nNegotiate renewal terms within approved company policies and pricing guidelines.\n\nCoordinate with internal teams to obtain renewal eligibility decisions and required approvals.\n\nLiaise with landlords and brokers, where required, to confirm terms and finalize renewals.\n\nWork closely with the Customer Experience team to resolve outstanding issues that may affect a client’s decision to renew.\n\nMaintain an accurate retention pipeline in the CRM, including contact history, client feedback, expected closing dates, and next steps.\n\nIdentify clients at risk of leaving and take proactive action to improve retention.\n\nRecord reasons for non-renewal and recommend improvements to the renewal process.\n\nProvide regular reports on retention performance, forecasts, and key challenges.\n\nYou're a perfect match if you have\n1-2 proven years of experience in account management, client relationship management, or customer retention.\n\nStrong sales experience, with a demonstrated ability to achieve targets and close deals.\n\nExperience in real estate, property leasing, financial services, or subscription-based businesses is preferred.\n\nExcellent negotiation, objection-handling, and relationship-building skills.\n\nStrong communication skills in Arabic; proficiency in English is preferred.\n\nAbility to manage multiple accounts, follow up consistently, and meet deadlines.\n\nExperience using CRM systems and maintaining accurate client records.\n\nAbility to collaborate effectively with Customer Experience, Credit Assessment, and other internal teams.\n\nBenefits\nWhat do we offer?\nCompetitive salary - Receive a competitive salary package in USD or SAR, reflecting your skills and contributions in our industry.\n\nDiverse International team - Join a diverse international team where different perspectives and backgrounds enrich our collaborative culture.\n\nInnovation - Shape the future of Proptech with your groundbreaking ideas and technological prowess.\n\nDirect Impact - See your ideas come to life and make tangible changes in an industry ripe for revolution.\n\nFast-paced Learning - Grow personally and professionally every day with opportunities to master new skills in our dynamic start-up environment.\n\nCreative Freedom - Take the reins, innovate, and push boundaries with the freedom to experiment, learn, and grow at Rize.\n\nClose-knit Community - Join a collaborative, supportive team where your voice matters and your contributions are recognized and celebrated.","description_format":"text","description_chars":4510,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-18T23:24:15Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.84,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/rize-account-manager-retention","json_url":"https://alion.io/job/rize-account-manager-retention.json","meta":{"generated_at":"2026-10-20T04:33:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5177,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4406627},"rest":"https://alion.io/mcp/rest/get_company?id=4406627"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frize-account-manager-retention"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frize-account-manager-retention"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frize-account-manager-retention"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rize-account-manager-retention\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frize-account-manager-retention"}]}