{"id":3847524,"url":"https://alion.io/job/rk-industries-sr-service-coordinator","title":"SR Service Coordinator","company":{"id":4417249,"name":"RK Industries","domain":"rkindustries.com","url":"https://alion.io/company/rkindustries","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":31,"max":39,"currency":"USD","period":"hour","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T01:19:01Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-14T18:05:17Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Description\nSenior Service Coordinator\n$31-$39/HR DOE + Benefits\nAurora, CO (Onsite)\nPurpose of Position:\nAssists in the administration of service coordination, field productivity and field profitability. Also assists the Superintendents in achieving the goals and objectives of the Department.\nEssential Duties/Responsibilities:\nSchedule service, maintenance and warranty work taking into consideration the expected complexity of the work versus the experience and capabilities of the technician.\nAssist the Field Services Manager/Director and Superintendents in the planning, organization, motivation and coordination of the department’s resources and objectives.\nAssists in answering heavy phone volume for both internal and external customers.\nStrives for first call resolution, assists in the resolution of customer complaints in a timely, efficient and cost effective manner, and knows when to reach out to management for assistance.\nGuide field staff in properly completing specialized forms required, and assist in getting the paperwork to the necessary departments. \nDaily coordination with the Superintendents and technicians. \nTakes responsibility for seeing the job is completed satisfactorily by following up on callbacks and completion of jobs.\nInitiates actions to verify or respond to changes in appointment times including contracting customers to verify scheduled appointments notifying customer when technicians will be late, reschedule missed appointments and place follow up calls.\nAccurately captures customer information GP Wennsoft, verifies documentation \nChecks in regularly with customersvia phone or email to stay on track, avoid problems and make sure the customer is pleased\nMakes appropriate judgements to remedy problems and ensure service recovery\nActively listens to customers, sets clear mutual expectations, empathizes as necessary and is friendly and professional.\nWorks with Field Supervisors to prioritize open calls and then dispatches in a timely manner.\nAccountability:\nComply with all company policies and procedures. \nPrompt, punctual, and regular attendance during core business hours, in an office environment (not a telecommuting position), currently located in the Stapleton area of Denver, including a reliable means of transport to and from work.Ability to occasionally travel between corporate offices and jobsites within the Denver Metro Area, during work hours.\nAll employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present. Employees should immediately notify their supervisor so that the hazard may be corrected. \nMinimum Physical Requirements:\nWhile performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.\nOccasionally may need to reach, stoop, or kneel.\nSpecific vision abilities required by this job include close vision requirements due to computer work.\nQualifications:\nHigh school degree or GED with 3 years relevant experience or equivalent combination of skills and experience.\nAssociates degree in communications, sales, or related field preferred. \nExemplary customer service skills.\nMust enjoy interacting with people.\nGreat organizational skills\nAbility to take direction from various sources while handling multiple projects.\nDemonstrates professionalism and confidence.\nPunctual and reliable.\nExcellent communication skills - both verbal and written.\nBilingual in Spanish a plus. \nRK Industries, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law","description_format":"text","description_chars":3842,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Metal Fabrication","Construction","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-06T01:19:01Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":0.945,"age_days":8,"expected_fill_days":14,"reasons":["conf:2","win:mid"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":78000,"is_top_pay":false},"html_url":"https://alion.io/job/rk-industries-sr-service-coordinator","json_url":"https://alion.io/job/rk-industries-sr-service-coordinator.json","meta":{"generated_at":"2026-11-14T18:12:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21460,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417249},"rest":"https://alion.io/mcp/rest/get_company?id=4417249"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frk-industries-sr-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frk-industries-sr-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frk-industries-sr-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rk-industries-sr-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frk-industries-sr-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3847524}},{"tool":"search_jobs","arguments":{"company":"rkindustries.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3847524},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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