{"id":1598593,"url":"https://alion.io/job/rkd-group-account-manager-heller-consulting","title":"Account Manager-Heller Consulting","company":{"id":1799427,"name":"RKD Group","domain":"rkdgroup.com","url":"https://alion.io/company/rkdgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-28T18:29:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-11-01T08:05:41Z","board_verified":false,"closed_at":"2026-11-01T08:05:41Z","days_open":33,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":33},"description":"A career that makes a difference!\nAt Heller Consulting, an RKD Group company, we empower mission-driven organizations with technology strategy, CRM planning, implementations, change leadership, and data services. Heller was established in 1996 and is a registered B Corporation, recognized as one of a select group of businesses that meets the highest standard of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. We’re proud that people from a range of backgrounds have chosen Heller as the workplace where they can make a difference. We’re committed to continually evaluating how to create an inclusive and diverse culture where everyone, including our clients, feels at home.\nThe Account Manager is responsible for managing relationships with our customers and day-to-day oversight of the engineering and operational work delivered to customers by our firm. The Account Manager understands the nonprofit fundraising industry, the mechanics of fundraising campaigns, and the general data and technology requirements of organizations with direct marketing programs. The Account Manager has strong presentation, communication, and task management skills, ensuring customers receive reliable and high-quality customer service.\nRESPONSIBILITIES:\nMeeting regularly with customers to understand their service needs, the requirements for their campaigns, reports, and other digital and technology artifacts.\nDeveloping resilient relationships with customers that create trust, openness, and partnership between our firm and their organizations.\nCross-selling and up-selling new services and solutions to customers when additional needs exist.\nInterpreting and clarifying customer requirements, which may be incomplete, translating those instructions into technical details and input required to deliver complex services.\nSupervising, shepherding, and driving communication for all deliverables to customers from across all departments.\nContinuously learning new tools, techniques, and solutions that drive data and technology transformation in our industry and for our clients.\nREQUIRED SKILLS AND QUALIFICATIONS:\nStrong, clear, professional communication, both written and oral\nStrong time management\nAnalytical thinking and reasoning\nData analysis in Excel\nGeneral understanding of CRM software and digital marketing software\nAbility to learn new business processes and systems\nAbility to apply high-level business processes to newly learned tools, techniques, and technologies\nLOCATION: Remote, U.S. Some limited, company-funded travel may be required to participate in annual staff activities or in-person team meetings.\nWORKING HOURS: Our business operation requires employees to work in one of the four, continental U.S. time zones during regular, Mon-Fri business hours.\nPay Range expected for the position: $40k-$60k annually.\n(The position level and compensation for this role will be determined based on the market location, experience, job skills, and qualifications of the candidate)\nRKD Group offers highly competitive compensation 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