{"id":2400775,"url":"https://alion.io/job/rl-carriers-desktop-support-technician","title":"Desktop Support Technician","company":{"id":2215632,"name":"R+L Carriers","domain":"rlcarriers.com","url":"https://alion.io/company/rlcarriers","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":87,"open_postings":17,"ghost_share":0,"stale_share":0.529,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wilmington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-15T21:38:13Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"Desktop Support Technician, Hourly rate is $18.00- $22.00 hr\nEarn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package that includes our very own employee resortsClick here to learn more about our employee resorts\nPosition Summary\nThe Desktop Support Technician provides hands-on, customer-focused technical support for R+L Carriers users and workplace technology. This role diagnoses and resolves incidents involving Windows endpoints, business applications, peripherals, printing, and connectivity; prepares and deploys standard hardware; and ensures each user receives timely, professional service.\nThe technician owns assigned support work from intake through documented resolution, using the IT service-management process and established Desktop Support procedures. The role works both onsite and remotely, supports users across corporate and field locations, and collaborates with infrastructure, security, applications, service desk, vendors, and business partners when issues require escalation or coordinated action.\nThe Desktop Support Technician is expected to operate with sound judgment, protect company information, follow endpoint and asset-management standards, and contribute to a dependable, consistent end-user computing experience. The role combines strong troubleshooting ability with clear communication, disciplined documentation, and a willingness to improve processes that affect users and the support team.\nKey Responsibilities\nResponsibility AreaAccountabilitiesEnd-User Support and Incident ResolutionProvide timely onsite and remote technical support for Windows computers, business applications, Microsoft 365 services, printers, scanners, conferencing equipment, and related peripherals.\n\nDiagnose incidents using sound troubleshooting practices; resolve issues at the appropriate support level and escalate promptly when infrastructure, security, application, or vendor involvement is required.\n\nCommunicate clearly with users regarding issue status, expected next steps, workarounds, and resolution; maintain a professional, customer-first service experience.\n\nDocument troubleshooting actions, resolutions, and meaningful user communication in the IT service-management system; identify recurring issues and bring them forward for review.\n\nEndpoint Deployment and LifecyclePrepare, image, configure, test, deploy, replace, and recover desktop and laptop hardware in accordance with approved build standards and security requirements.\n\nSupport new-hire onboarding, employee moves, hardware refreshes, and separations by ensuring equipment, access requests, accessories, and documentation are completed accurately and on time.\n\nPerform hardware break/fix, warranty coordination, component replacement, and vendor repair follow-up; verify devices are returned to service in a reliable and supportable condition.\n\nAssist with endpoint-management and deployment activities, including approved software installation, configuration changes, patching support, and post-deployment validation.\n\nMulti-Site and Field SupportProvide effective support for users at corporate, Tech Center, terminals, and other R+L locations through a combination of onsite visits, remote tools, and coordinated shipment or vendor service.\n\nPrioritize work based on business impact, service commitments, and operational need; communicate conflicts and risks to the Desktop Support Manager promptly.\n\nSupport workplace technology and local peripherals in operational environments while maintaining appropriate safety, security, and professional standards.\n\nAsset and Inventory StewardshipRecord and maintain accurate asset information, including serial number, internal asset identifier, hostname, assignment, location, and lifecycle status in the approved asset-management system.\n\nCoordinate with inventory personnel to maintain proper control of stock, returns, accessories, and shipping materials; follow established chain-of-custody and return procedures.\n\nAssist with physical inventory counts, hardware audits, refresh planning, and the disposition of retired equipment in accordance with company standards.\n\nSecurity, Compliance, and StandardizationVerify endpoint compliance with approved operating-system, security-agent, encryption, VPN, certificate, and management-agent requirements before devices are placed into service.\n\nFollow least-privilege, data-protection, and change-control practices; immediately report suspected security events, lost devices, or material compliance concerns through established channels.\n\nApply approved standards consistently and identify opportunities to reduce support risk, improve endpoint reliability, and strengthen the user experience.\n\nTeam Collaboration and Continuous ImprovementWork collaboratively with Desktop Support teammates, Service Desk, Infrastructure, Security, application teams, and vendors to resolve issues and improve service delivery.\n\nCreate and maintain useful knowledge articles, support procedures, configuration notes, and deployment documentation that enable consistent team execution.\n\nParticipate in team meetings, training, project work, and continuous-improvement efforts; share technical knowledge and support peers as business needs require.\n\nQualifications\nEducation\nHigh school diploma or equivalent required\n\nAssociate degree, technical diploma, or relevant coursework in Information Technology, Computer Support, or a related field preferred\n\nCompTIA A+, Microsoft, or comparable endpoint-support certification preferred; equivalent practical experience will be considered\n\nExperience\n2 or more years of hands-on desktop, deskside, field, or technical-support experience in a business environment; enterprise or multi-site experience preferred\n\nDemonstrated experience troubleshooting Windows computers, common productivity applications, printers, peripherals, and basic network-connectivity issues\n\nExperience deploying and supporting laptops and desktops, including imaging, software installation, hardware replacement, and user setup\n\nExperience using an IT service-management/ticketing system and maintaining accurate work notes and asset records\n\nExperience supporting logistics, transportation, manufacturing, warehouse, or another operations-intensive environment preferred\n\nTechnical Competencies\nWindows 11 support, configuration, and troubleshooting\n\nMicrosoft 365 desktop applications and collaboration tools; familiarity with Exchange/Outlook, OneDrive, and Teams or Webex support\n\nPC and laptop hardware, docking stations, monitors, printers, scanners, and common peripherals\n\nBasic Active Directory and Microsoft Entra ID concepts, including user, group, device, and password-related support activities\n\nEndpoint imaging, software deployment, remote-support tools, and endpoint-management platforms such as Ivanti or equivalent\n\nBasic TCP/IP, Wi-Fi, VPN, DNS, and network-troubleshooting concepts sufficient to isolate and route end-user issues appropriately\n\nAsset-management and inventory-control practices, including accurate serial-number and assignment documentation\n\nSecurity fundamentals: endpoint protection, encryption, MFA, certificate/VPN requirements, and safe handling of company data\n\nProfessional Competencies\nCustomer service: listens carefully, communicates plainly, and follows through on commitments to users and teammates\n\nProblem solving: applies structured troubleshooting, uses available knowledge and tools effectively, and recognizes when escalation is appropriate\n\nOrganization and accountability: manages multiple priorities, maintains complete documentation, and takes ownership of assigned work\n\nCollaboration: works constructively with technical and non-technical partners; shares knowledge and supports team standards\n\nAdaptability: remains effective during changing priorities, operational disruptions, and technology rollouts\n\nPhysical capability: able to move and install computer equipment, work at user locations, and travel to company sites as business needs require\n\nBenefits: R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.\nAbout Us: R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company’s growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees.\nR+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.\nLPOTHER","description_format":"text","description_chars":10049,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-12T23:30:29Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.453,"p_room":0.36,"age_days":44,"expected_fill_days":24,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/rl-carriers-desktop-support-technician","json_url":"https://alion.io/job/rl-carriers-desktop-support-technician.json","meta":{"generated_at":"2026-11-15T23:20:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20050,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2215632},"rest":"https://alion.io/mcp/rest/get_company?id=2215632"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frl-carriers-desktop-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frl-carriers-desktop-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frl-carriers-desktop-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rl-carriers-desktop-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frl-carriers-desktop-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2400775}},{"tool":"search_jobs","arguments":{"company":"rlcarriers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2400775},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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