{"id":4214659,"url":"https://alion.io/job/rli-associate-customer-experience-agent-personal-lines-midwest","title":"Associate Customer Experience Agent - Personal Lines (Midwest)","company":{"id":1873282,"name":"RLI","domain":"rlicorp.com","url":"https://alion.io/company/rlicorp-com","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"CT","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":["Jackson, United States","Nashville, United States","Omaha, United States","Des Moines, United States","Houston, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-13T02:18:21Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About Us \nWe’re not like other insurance companies. From our specialty products to our business model, our culture to our results - we’re different. Differentis who we are, and how we work, interact, deliver and succeed together. Creatinga different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.\nRLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company.\nPosition Purpose\nProvides front-line operational and customer support. Assists by responding to general inquiries, providing product knowledge while ensuring insurance policy alignment with customer needs. Product support includes personal and/or commercial lines policies.\nProperty & Casualty License preferred - required within first 3 months of employment\n\nContact Center and/or Personal Lines experience preferred\n\nHours: 8:30am - 5:00pm Central Time\n\nPrincipal Duties & Responsibilities\nProvide both basic and complex operational and customer support to administrators, agents, brokers and policyholders.\n\nEffectively communicate via telephone, chat or email with various internal or external channels.\n\nIn response to inquiries, research and develop the appropriate answer based on customer channel.\n\nEffectively communicate with the Lindbergh Insurance Group team to ensure proper handling of operational and customer inquiries.\n\nKeep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.\n\nIn response to inquiries from customers, prepare quotes and bind coverage for RLI insurance products, ensuring alignment with the customer’s needs.\n\nAssist with special projects and other duties as needed.\n\nEducation & Experience\nTypically requires a high school diploma; for Agency Operations, P&C license is preferred but will be required within 3 months of employment\n\n0+ years of related experience for consideration\n\n[OR] equivalent level of education and experience\n\nKnowledge, Skills, & Competencies\nMust have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels.\n\nPersonal and/or commercial P&C insurance knowledge preferred.\n\nAbility to provide excellent customer service support in a timely and friendly manner.\n\nDetail oriented with good organizational skills.\n\nAbility to follow procedures as outlined by management.\n\nAbility to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.\n\nAbility to perform quality work while meeting processing deadlines.\n\nExperience supporting niche insurance products preferred.\n\nCompensation Overview\nThe base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.\nBase Pay Range\n$20.01 - $26.63Total Rewards\nAt RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.\nFinancial Incentives\nAnnual bonus plans\n\nEmployee stock ownership plan (ESOP)\n\n401(k) - automatic 3% company contribution\n\nAnnual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)\n\nWork & Life\nPaid time off (PTO) and holidays\n\nPaid volunteer time off (VTO) to support our communities\n\nParental and family care leave\n\nFlexible & hybrid work arrangements\n\nFitness center discounts and free virtual fitness platform\n\nEmployee assistance program\n\nHealth & Wellness\nComprehensive medical, dental and vision benefits\n\nFlexible spending and health savings accounts\n\n2x base salary for group life and AD&D insurance\n\nVoluntary life, critical illness, & accident insurance for purchase\n\nShort-term and long-term disability benefits\n\nPersonal & Professional Growth\nRLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:\nTraining & certification opportunities\n\nTuition reimbursement\n\nEducation bonuses\n\nDiversity & Inclusion\nOur goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.\nRLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.","description_format":"text","description_chars":6429,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-11-13T02:18:21Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.612,"p_room":0.75,"age_days":16,"expected_fill_days":23,"reasons":["conf:2","win:late"],"computed_at":"2026-11-13T04:45:19Z"},"pay":null,"html_url":"https://alion.io/job/rli-associate-customer-experience-agent-personal-lines-midwest","json_url":"https://alion.io/job/rli-associate-customer-experience-agent-personal-lines-midwest.json","meta":{"generated_at":"2026-11-13T04:45:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10090,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1873282},"rest":"https://alion.io/mcp/rest/get_company?id=1873282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frli-associate-customer-experience-agent-personal-lines-midwest"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frli-associate-customer-experience-agent-personal-lines-midwest"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frli-associate-customer-experience-agent-personal-lines-midwest"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rli-associate-customer-experience-agent-personal-lines-midwest\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frli-associate-customer-experience-agent-personal-lines-midwest"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4214659}},{"tool":"search_jobs","arguments":{"company":"rlicorp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4214659},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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