# Associate Customer Experience Agent - Personal Lines (Midwest)

About Us We’re not like other insurance companies. From our specialty products to our business model, our culture to our results - we’re different. Differentis who we are, and how we work, interact, deliver and succeed together. Creatinga different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company. Position Purpose Provides front-line operational and customer support. Assists by responding to general inquiries, providing product knowledge while ensuring insurance policy alignment with customer needs. Product support includes personal

- **Id**: 4214659
- **Url**: <https://alion.io/job/rli-associate-customer-experience-agent-personal-lines-midwest>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: structured
- **Locations**: Jackson, United States, Nashville, United States, Omaha, United States, Des Moines, United States, Houston, United States, United States
- **Countries**: US
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: yes
- **Status**: live
- **First seen at**: 2026-10-28T00:00:00Z
- **Employer posted date**: 2026-10-28
- **Last verified at**: 2026-11-13T02:18:21Z
- **Board verified**: yes
- **Days open**: 16
- **Description format**: text
- **Description chars**: 6429
- **Description truncated**: no
- **Benefits**: 401k plan, Hybrid work, Professional development
- **Relocation offered**: no
- **Industries**: Financial Services, Professional Services, Property & Casualty Insurance

## Company

- **Id**: 1873282
- **Name**: RLI
- **Domain**: rlicorp.com
- **Url**: <https://alion.io/company/rlicorp-com>
- **Size band**: 11-50
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

## Remote working hours

- **Label**: CT
- **Utc offset min**: \-6
- **Utc offset max**: \-6

## Trust

- **Level**: ok
- **Days open**: 16

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-13T02:18:21Z

## Liveness

- **Score**: 46
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.612
- **P room**: 0.75
- **Age days**: 16
- **Expected fill days**: 23
- **Reasons**: conf:4, win:late
- **Computed at**: 2026-11-13T06:31:01Z

---
[Page](https://alion.io/job/rli-associate-customer-experience-agent-personal-lines-midwest) · [JSON](https://alion.io/job/rli-associate-customer-experience-agent-personal-lines-midwest.json)

Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.