{"id":3317723,"url":"https://alion.io/job/rma-group-customer-experience-executive","title":"Customer Experience Executive","company":{"id":3814764,"name":"RMA Group","domain":"rmagroup.com","url":"https://alion.io/company/rmagroup-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phnom Penh, Cambodia"],"countries":["KH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-27T06:10:30Z","employer_posted_date":null,"last_verified_at":"2026-10-27T06:10:30Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"1. Customer Satisfaction Monitoring and Analysis\n Monitor customer satisfaction surveys and feedback.\n\n Identify recurring issues and improvement opportunities.\n\n Follow up with dissatisfied customers and prepare reports.\n\n2. Corrective and Preventive Action Analysis\n Identify root causes of complaints and recurring issues.\n\n Coordinate corrective and preventive action plans.\n\n Monitor improvements to prevent repeated problems.\n\n3. Customer Retention\n Monitor retention rates and identify lost customers.\n\n Coordinate customer reactivation and follow-up campaigns.\n\n Recommend initiatives to increase customer loyalty and repeat visits.\n\n4. Workshop Booking Support\n Support the call center in generating service bookings.\n\n Monitor booking performance and conversion rates.\n\n Follow up on missed appointments and coordinate rescheduling.\n\n5. Customer and Workshop Coordination\n Coordinate communication between customers and workshop teams.\n\n Ensure customer concerns are addressed and resolved.\n\n Escalate unresolved issues to management when necessary.\n\n6. Reporting and Performance Monitoring\n Prepare daily, weekly, and monthly performance reports.\n\n Monitor customer experience KPIs, complaints, retention, and bookings.\n\n Provide insights and recommendations to improve service quality.\n\n Strong customer service, communication, coordination, and follow-up skills.\n\n Proficiency in Microsoft Excel, PowerPoint, and customer management systems.\n\n Good analytical, reporting, and problem-solving skills.\n\n Ability to handle difficult customers professionally and work effectively with teams.\n\n- Annual performance bonus - Government and private insurance coverage - Seniority payment based on length of service - Annual paid leave","description_format":"text","description_chars":1739,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","Transportation & Logistics","Supply Chain","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-27T06:10:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":19,"reasons":["seen:1","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/rma-group-customer-experience-executive","json_url":"https://alion.io/job/rma-group-customer-experience-executive.json","meta":{"generated_at":"2026-10-29T14:06:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21235,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3814764},"rest":"https://alion.io/mcp/rest/get_company?id=3814764"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frma-group-customer-experience-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frma-group-customer-experience-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frma-group-customer-experience-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rma-group-customer-experience-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frma-group-customer-experience-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3317723}},{"tool":"search_jobs","arguments":{"company":"rmagroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3317723},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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