{"id":3161329,"url":"https://alion.io/job/rmf-it-help-desk-technician","title":"IT Help Desk Technician","company":{"id":5466,"name":"RMF Engineering","domain":"rmf.com","url":"https://alion.io/company/rmf","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":55,"open_postings":18,"ghost_share":0.667,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Catonsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T16:15:27Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T18:03:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"About RMF:\nRMF Engineering is an innovative, top-ranked, national engineering firm that specializes in providing design and engineering services for all aspects of building and utility infrastructure construction. RMF offers a balanced benefits package that centers on a stable and professional working environment which includes above standard health and dental insurance, paid holidays, paid vacation, and 401K plan.\nDescription:\nRMF Engineering Inc. has an immediate need for an experienced IT Help Desk Technician to support our Baltimore IT team. Strong oral and written communication skills are important, as are computer skills, accuracy and attention to detail, good people skills, ability to work within a team environment and effectively able to prioritize and manage multiple tasks.\nGeneral Purpose\nProvide user support and customer service on company-supported computer applications and platforms in a fast-paced environment. Troubleshoot and resolve issues and advise users on the appropriate actions. Configure and deploy new equipment.\nMain Job Tasks and Responsibilities\nRespond to requests for technical assistance in person, via telephone and using remote technologies. \nDiagnose and resolve hardware, software and connection issues. \nInvestigate and resolve printing and plotting issues. \nResearch questions using available information resources. \nAdvise users on appropriate actions. \nFollow standard operating procedures. \nImage and setup workstations, laptops and tablets for deployment. \nHardware upgrades to existing workstations and laptops. \nBasic cellular telephone troubleshooting for users. \nUtilize Active Directory, Virtual Technology such as VMware and Microsoft Exchange. \nUse the internal help desk software to log, research and respond to help desk requests. \nIdentify and escalate situations when needed or when requiring urgent attention. \nTrack and route issues and requests and document configurations and resolutions. \nPrepare activity reports. \nInform management of recurring issues and possible solutions. \nStay current with system information, changes and updates. \n(Salary Range: $60,000 - $70,000 annually. RMF considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.)\nRequirements\nBachelor’s degree preferred\nWorking knowledge of fundamental operations of Windows 10 & 11 is essential. \nKnowledge of Microsoft Office applications. \nKnowledge of Adobe applications such as Acrobat, Creative Suites and Creative Cloud. \nKnowledge of Autodesk products preferred; however, not required. \nKnowledge of and experience with customer service practices. \nRelated experience and training in troubleshooting and providing helpdesk support. \nExperience with machine hardware upgrades. \nKey Competencies\nSelf-motivated and organized \nAbility to prioritize issues and tasks \nWillingness to learn software and new technologies \nOral and written communication skills \nCustomer service orientation \nAbility to analyze and solve problems. \nTeam interaction \nPlanning and organization skills \nAttention to detail \nAbility to work in a fast-paced environment\nBenefits\nWe offer a stable and professional working environment with competitive salary, excellent employee benefits, which include health and dental insurance, paid holidays, paid vacation, and 401K plan. We are an equal opportunity employer and take pride in the diversity and dedication of our staff.","description_format":"text","description_chars":3534,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electrical & Electronic Engineering","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-23T16:15:27Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":71,"reasons":["conf:1","stale_co","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/rmf-it-help-desk-technician","json_url":"https://alion.io/job/rmf-it-help-desk-technician.json","meta":{"generated_at":"2026-10-26T18:23:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24627,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5466},"rest":"https://alion.io/mcp/rest/get_company?id=5466"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frmf-it-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frmf-it-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frmf-it-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rmf-it-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frmf-it-help-desk-technician"}]}