{"id":3263699,"url":"https://alion.io/job/rmit-university-library-concierge","title":"Library Concierge","company":{"id":34209,"name":"RMIT University","domain":"rmit.edu.au","url":"https://alion.io/company/rmit","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":66000,"period":"year","method":"role_country_seniority_unknown","sample_n":89},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T07:17:32Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T05:55:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview:\nPosition Summary\nThe focus of the Library Concierge role is to deliver a high level of customer service while working on the service points of RMIT’s library sites, and to undertake physical maintenance of the collections. Staff in this role may be asked to perform physical collections tasks, or a combination of these tasks in any rostered shift. The incumbent will be required to open and close Library spaces. The role may also be required to work across the Library on projects and programs of work.\nKey Accountabilities\nProvide concierge services to Library users such as responding to directional queries, orientation and services, referrals to other Library Services\nProvide ad hoc assistance or referral service to Library users while within public collections spaces\nCustomers have timely and efficient access to well-maintained physical collections of the Library\nContribute to shelving and retrieval of collections materials including returns and holds\nPerform group or team Collection maintenance projects and tasks as directed by the Senior Officers \nCollect and process items from Pick lists as directed, straightforward data entry.\nKey Selection Criteria\nDemonstrated ability to provide excellent customer service, including effective verbal communication and rapport building.\nDemonstrated ability to deliver excellent customer service to a diverse audience.\nAbility to work effectively as part of a team.\nExperience and understanding of safe manual handling processes as they relate to libraries is desirable, training will be provided.\nKnowledge and understanding of the Dewey Decimal classification system for sorting library materials is desirable, training will be provided.\nNote:\nThis role is open to RMIT students who will be enrolled to study until mid 2028.\nStudents may be required to work at Library sites City, Bundoora, Brunswick, Carlton campus or at the CARM store at Bundoora for project work. \nMandatory training session for successful candidates:\nTuesday 19th January, Carlton Library, Library Training Room (B94-03-010), 11:00am to 3:00pm\nApplication Process\nPlease submit a COVER LETTER addressing the key selection criteria, as well as acknowledge that you can work at the Bundoora campus and also attend the mandatory training date on Tuesday 19th of January and a RESUME\nApplications Close:\n18 Nov 2026 11.59 pmRMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.","description_format":"text","description_chars":2756,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-26T07:17:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:0","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/rmit-university-library-concierge","json_url":"https://alion.io/job/rmit-university-library-concierge.json","meta":{"generated_at":"2026-10-28T08:58:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11617,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":34209},"rest":"https://alion.io/mcp/rest/get_company?id=34209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frmit-university-library-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frmit-university-library-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frmit-university-library-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rmit-university-library-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frmit-university-library-concierge"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3263699}},{"tool":"search_jobs","arguments":{"company":"rmit.edu.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3263699},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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