{"id":4282471,"url":"https://alion.io/job/rngd-it-manager","title":"IT Manager","company":{"id":4421105,"name":"Rngd","domain":"rngd.com","url":"https://alion.io/company/rngd-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Metairie, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-13T20:50:20Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T20:50:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Company\nRNGD is a rapidly scaling organization emerging as a nationally recognized leader in construction through our unique Renegade mindset focused on innovation, creativity, and culture. The team is made up of a highly engaged group of seasoned professionals and emerging leaders. We are creators who believe that what we build drives the growth of our cities and that to fulfill our mission, we must constantly challenge the old way of doing things. Headquartered in New Orleans, Louisiana, we thrive on building communities, building teams, building leaders, and growing the business throughout the Southeast region with additional offices in Mississippi, Tennessee, and Alabama.\nAbout the Role\nWe’re looking for an IT Manager that will support the execution of RNGD’s technology strategy by overseeing day-to-day IT operations, managing internal support teams, and ensuring reliable, secure, and scalable technology services across the organization. This role will translate the strategic initiatives into operational execution, ensure service excellence, and support continuous improvement of systems, infrastructure, and end-user experience.\nCore Responsibilities\nIT Operations and Service Delivery\nManage daily IT operations, including service desk functions, system administration, endpoint support, and application support.\nEnsure timely resolution of Tier 1 and Tier 2 support requests, driving high levels of responsiveness and customer satisfaction.\nOversee incident, problem, and service request management to ensure accurate documentation, escalation, and resolution.\nMaintain reliability, performance, and availability of core IT systems, tools, and services.\nEnsure technology environments remain secure, compliant, and operationally stable.\n\nTeam Leadership and Development\nLead, mentor, and develop IT Support Specialists and Systems Administrators.\nSet clear expectations, assign priorities, and provide coaching and feedback to ensure strong performance and professional growth.\nPromote a service-oriented mindset across the IT team, emphasizing accountability, responsiveness, and user experience.\nSupport training initiatives and skill development to strengthen technical depth and coverage.\n\nSystems, Infrastructure, and Tools\nSupport the implementation, maintenance, and optimization of infrastructure including Microsoft 365, Active Directory, device management, networking, and collaboration tools.\nAssist with deployment, configuration, and ongoing support of hardware, software, AV systems, and field technologies.\nMonitor system health, usage, and performance, escalating risks or improvement opportunities to the IT Director.\nPartner with the IT Director on technology upgrades, system enhancements, and lifecycle planning.\n\nProcess Improvement and Documentation\nDevelop, refine, and enforce IT operational procedures, standards, and documentation.\nIdentify opportunities to improve efficiency, reduce downtime, and enhance service delivery through process improvement and automation.\nEnsure IT documentation, asset inventories, and system records are accurate and up to date.\nSupport continuous improvement initiatives across IT operations.\n\nCollaboration and Communication\nCollaborate with business units to understand operational challenges and provide technology solutions.\nSupport the IT Director in communicating technology initiatives, changes, and priorities across the organization.\nCoordinate with vendors and service providers as needed to support operational needs.\n\nSecurity, Compliance, and Risk Awareness\nSupport enforcement of cybersecurity best practices, access controls, and acceptable use policies.\nEnsure systems and processes align with company standards and regulatory requirements.\nAssist with audits, assessments, and risk mitigation initiatives related to IT systems and data protection.\n\nPreferred Qualifications\nBachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.\n5+ years of progressive experience in IT operations, support, or systems administration.\nPrior experience leading or supervising IT staff.\nStrong working knowledge of Microsoft 365, Active Directory, endpoint management, and IT service management tools.\nExperience supporting a multi-location or construction-focused organization preferred.\nExcellent communication, organization, and customer service skills.\nRelevant certifications (CompTIA, Microsoft, ITIL) are a plus.\nCore Competencies\nRNGD Values AlignmentExemplifies RNGD’s core values:\n\nRenegade Mentality\nSweep Floors\nBuild Together\nHonor Promises\n\nService-Driven Leadership\nCreates a positive, responsive IT experience by prioritizing service quality, accountability, and end-user satisfaction.\nLeads by example and fosters trust through reliability, transparency, and follow-through.\n\nOrganization and Execution\nTakes a methodical approach to planning, prioritization, and execution.\nEffectively manages competing priorities while maintaining accuracy and consistency.\n\nAnalytical and Problem Solving\nIdentifies root causes of technical and operational issues.\nUses data, experience, and sound judgment to implement effective solutions.\n\nCollaboration and Communication\nBuilds strong relationships with internal teams and stakeholders.\nCommunicates clearly and professionally with technical and non-technical audiences.\n\nAdaptability and Technical Curiosity\nEmbraces change and adapts quickly in an evolving technology environment.\nContinuously seeks to learn, improve, and apply new tools and best practices.","description_format":"text","description_chars":5557,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Civil & Structural Engineering","Construction"],"lifecycle":[{"event":"open","at":"2026-11-13T20:50:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:1","win:early"],"computed_at":"2026-11-13T22:33:02Z"},"pay":null,"html_url":"https://alion.io/job/rngd-it-manager","json_url":"https://alion.io/job/rngd-it-manager.json","meta":{"generated_at":"2026-11-13T22:33:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":44916,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421105},"rest":"https://alion.io/mcp/rest/get_company?id=4421105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frngd-it-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frngd-it-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frngd-it-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rngd-it-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frngd-it-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4282471}},{"tool":"search_jobs","arguments":{"company":"rngd.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4282471},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}