{"id":1765672,"url":"https://alion.io/job/ro-engineering-manager-patient-experience","title":"Engineering Manager, Patient Experience","company":{"id":58782,"name":"Ro","domain":"ro.co","url":"https://alion.io/company/ro-co","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":69,"open_postings":47,"ghost_share":0.511,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":150000,"max_usd":304000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":996},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-10-02T17:54:47Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-08T21:50:53Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"The Role:\nAs an Engineering Manager on the Ro Patient Experience team, you’ll be responsible for the surface areas that support millions of patients in their treatment journey - everything from coordinating treatment plans with their provider to receiving counseling and support from their care team. You’ll own engineering execution and direction for a highly visible product area, partnering closely with Product, Design, Data, and engineering teams across Ro to turn complex and sometimes ambiguous patient needs into intuitive experiences. You’ll be a strong people leader who remains close to the work, bringing the product judgment, technical depth, and bias toward action needed to help the team make decisions and deliver. This role is well suited to someone who is comfortable creating clarity amid ambiguity, navigating a range of stakeholder perspectives, and taking ownership beyond the traditional boundaries of engineering management.\nWhat You’ll Do:\nSet the technical and execution direction for a full-stack team that brings together capabilities and services from across Ro into a cohesive, intuitive patient experience\nShape the strategy and evolution of AI-enabled patient experiences across Ro, balancing rapid iteration with reliability, technical quality, and patient trust.\nPartner closely with Product and Design to translate complex healthcare workflows and underlying systems into experiences that feel simple and useful to patients\nTurn ambiguous patient and business problems into clear priorities and executable plans, defining a path forward even when requirements, ownership, or success metrics are still evolving\nWork across engineering teams to connect the systems that power the patient experience, identify gaps and dependencies, and ensure the patient experience remains coherent even when the underlying capabilities have multiple owners\nStay close to execution - coaching and developing engineers while digging into technical decisions, product tradeoffs, patient feedback, and data when needed to unblock the team and drive critical initiatives forward\nWhat You’ll Bring to the Team:\nExperience leading and developing high-performing engineering teams, with a track record of coaching engineers, setting clear expectations, and creating an environment where teams can do their best work\nDemonstrated ownership of meaningful consumer-facing products or experiences, with the ability to connect engineering decisions to customer and business outcomes\nStrong product and UX instincts and a desire to build experiences that make complex underlying systems feel simple and intuitive to users\nTechnical depth and judgment that allow you to engage meaningfully in architecture and implementation decisions, challenge assumptions, and effectively support senior engineers\nA track record of operating effectively in ambiguous, fast-moving environments and creating clarity and momentum without waiting for every dependency or decision to be resolved\nStrong cross-functional leadership and communication skills, including experience aligning stakeholders with different perspectives and priorities\nExperience driving work across teams and systems you don’t directly control, using influence and sound judgment to move complex initiatives forward\nTechnical fluency with React and TypeScript, along with experience working with Python or similar backend technologies.\nA data-driven approach to product development, with experience defining success measures, using data to evaluate impact, and iterating based on what you learn.\nWe’ve Got You Covered:\nFull medical, dental, and vision insurance + OneMedical membership\nHealthcare and Dependent Care FSA\n401(k) with company match\nFlexible PTO\nWellbeing + Learning & Growth stipends\nPaid parental leave + Fertility benefits\nPet insurance\nStudent loan refinancing\nVirtual resources for mindfulness, counseling, and fitness","description_format":"text","description_chars":3895,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T13:47:14Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely 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