{"id":686496,"url":"https://alion.io/job/ro-senior-it-engineer","title":"Senior IT Engineer","company":{"id":58782,"name":"Ro","domain":"ro.co","url":"https://alion.io/company/ro-co","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":59,"open_postings":48,"ghost_share":0.688,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":91},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Claude Code","optional":false},{"name":"GCP","optional":false},{"name":"GitHub","optional":false},{"name":"Least Privilege","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Okta","optional":false},{"name":"osquery","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"Tines","optional":false},{"name":"Windows","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-07-02T16:00:59Z","employer_posted_date":"2026-07-02","last_verified_at":"2026-10-16T16:19:30Z","board_verified":true,"closed_at":null,"days_open":106,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":105},"description":"The Role:\nWe are looking for a Senior IT Engineer who will play a key role ensuring a frictionless, secure experience for our team members as we collectively work to bring an amazing healthcare experience to our patients. This role reports directly to the Senior IT Engineering Manager and works closely with other internal technology teams.\nThis is a non-managerial, hands-on individual contributor role where you'll build, operate, and maintain Ro's internal systems and endpoints. You'll work closely with the team to manage and mature a multi-platform environment - macOS, Windows, ChromeOS and VDI - creating code, automations and integrations to keep it running securely at scale. We run a modern agentic tooling stack internally (Claude Code, MCP-based integrations) and build automation to give back cycles. Our environment is cloud-native by design, with no legacy directory services or on-prem dependencies to maintain - giving us the freedom to build and manage infrastructure the right way, rather than the way it's always been done.\nWhat You'll Do:\nManage and tune endpoints across macOS, Windows, ChromeOS, and VDI platforms, ensuring optimum performance, up-to-date software and a great user experience\n\nAdminister enterprise browser policy, extension management, and secure defaults across the fleet\n\nBuild and maintain no-code/low-code automation (Tines/Okta Workflows) to streamline and proactively resolve operational tasks\n\nUtilize infrastructure-as-code (IaC) to standardize provisioning and configuration management across platforms and infrastructure\n\nContribute to the development and deployment of Ro's Zero Trust strategy across device and user identity\n\nOwn and operate Ro's cloud-hosted VDI environment, including the underlying server infrastructure that supports it\n\nContribute to IT Engineering's GitHub repositories, building and maintaining tooling such as osquery and Santa\n\nCollaborate with IT, Security, and Risk Management teams to ensure maximum protection of Ro's assets\n\nUse AI coding assistants and agentic tooling to build, debug, and operate system integrations and automations while applying sound judgment about where agents fit versus deterministic automation\n\nFully own project implementation plans and schedules\n\nProvide support to issues escalated to the IT Engineering team\n\nParticipate in on-call rotation approximately every 6 weeks\n\nWhat You'll Bring:\n5+ years of IT Engineering experience, successfully designing, implementing and maintaining systems that scale\n\nExcellent understanding of endpoint management capabilities (MDM, BYOD, MAM) across platforms\n\nFluency with scripting/coding and interacting with APIs via bash, Python, or low-code tools like Okta Workflows and increasingly, via AI-assisted workflows\n\nExperience packaging and deploying software idempotently for seamless deployments\n\nProficiency with AI coding assistants and agentic tooling for building, debugging, and operating integrations - you direct the tooling rather than hand-writing every line\n\nExperience provisioning workloads on a major cloud provider (AWS, Azure, GCP) with Terraform\n\nSecurity instincts for granting tools and agents access to systems: least-privilege scoping, secure defaults, and a healthy skepticism about what you automate\n\nAbility to move quickly, learn new technologies, and adopt new tooling as it emerges\n\nPassion for building and maintaining a superior IT hygiene posture and user experience\n\nStrong team player - we cross-train and level up together\n\nExcellent troubleshooting skills\n\nWe’ve Got You Covered:\nFull medical, dental, and vision insurance + OneMedical membership\n\nHealthcare and Dependent Care FSA\n\n401(k) with company match\n\nFlexible PTO\n\nWellbeing + Learning & Growth stipends\n\nPaid parental leave + Fertility benefits\n\nPet insurance\n\nStudent loan refinancing\n\nVirtual resources for mindfulness, counseling, and fitness","description_format":"text","description_chars":3893,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-09-11T00:26:32Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":105,"expected_fill_days":45,"reasons":["conf:3","stale_co","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ro-senior-it-engineer","json_url":"https://alion.io/job/ro-senior-it-engineer.json","meta":{"generated_at":"2026-10-16T19:25:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4949,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58782},"rest":"https://alion.io/mcp/rest/get_company?id=58782"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fro-senior-it-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fro-senior-it-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fro-senior-it-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ro-senior-it-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fro-senior-it-engineer"}]}