{"id":2421343,"url":"https://alion.io/job/roamless-crm-specialist","title":"CRM Specialist","company":{"id":2590780,"name":"Roamless","domain":"roamless.com","url":"https://alion.io/company/roamless","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"CET","utc_offset_min":1,"utc_offset_max":1},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["TR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Braze","optional":false},{"name":"Wi-Fi","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-02T08:37:36Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-14T13:35:20Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"About Roamless\nThe origin story of Roamless is one that will be familiar to many: we saw something broken and we decided to fix it for good.\nWe all travel. We all need to stay connected. And we all hate roaming charges. Existing alternatives were clunky, expensive, and unreliable, so we built something better. We made it easy, reliable and affordable for travellers to get connected and stay connected as they roam the world.\nOur truly global mobile connectivity service is up to 90% cheaper than traditional roaming. With one eSIM, you get instant, reliable data anywhere in the world. No SIM swaps, no hunting for Wi-Fi, no choosing countries or data packs. Your balance never expires, so you can use it across trips with zero hidden fees or expiration dates.\nIn just 3 years, we've grown 4-5x Year on Year and have been trusted by +2M users who overall rate us 4.6 on Trustpilot.\nWe also recently closed a $12M Series A led by Rasmal Ventures, with participation from Endeavor Catalyst, Shorooq and Revo Capital, and, to fuel our mission of becoming the world’s first truly global mobile operator.\nHiring remotely, we’re a team of 75, and we’re planning to grow to 100+ in the next ~12 months.\nAbout the Role\nYou’ll join a fast-growing CRM function and help shape how we engage and retain users across the full lifecycle.\nWe’re moving from one-off pushes to real lifecycle marketing. Building automated journeys across email, push, and in-app, with additional channels on the roadmap.\nYou’ll also play part in supporting our migration to Braze, helping us transition campaigns, improve segmentation, and set the foundations for scalable automation.\nYou’ll work closely with the team to build campaigns and automated journeys that move users from signup to first purchase, and from first purchase to loyal, repeated behavior.\nAbout the Hiring Manager and Role\nHi, I’m Elsa and I lead CRM at Roamless.\nI’ve spent more than 10 years working across CRM, Lifecycle Marketing, Retention and Loyalty for international consumer brands, helping turn customer data into relevant experiences, stronger engagement and long-term growth.\nCRM at Roamless is entering an exciting new phase. Our customer base and campaign activity are growing quickly, and we are migrating to Braze to build more advanced customer journeys, stronger personalization and a scalable global CRM function.\nAs CRM Specialist, you’ll help manage the day-to-day execution of campaigns and automated journeys across email, push notifications and in-app messaging. You’ll work on initiatives designed to help customers understand our product, complete key actions, stay engaged between trips and return to Roamless whenever they travel.\nYou’ll also play an active role in our Braze migration, supporting the setup of campaigns, templates, segments and automated journeys while developing strong technical and operational CRM skills.\nThis is a great opportunity for someone early in their CRM career who enjoys combining creativity, data and technology, and who wants to grow into a strong CRM and retention professional.\nWhat you’ll do\nBuild, test, schedule and launch CRM campaigns across email, push notifications and in-app messaging.\nOwn the operational campaign process from briefing and setup through QA, launch and performance reporting.\nSupport the implementation and migration of CRM campaigns, templates, customer segments and automated journeys in Braze.\nCreate customer segments based on behavioural events, user attributes, engagement levels, purchase history and lifecycle stage.\nDevelop automated lifecycle journeys across onboarding, activation, engagement, repeat purchase, retention, loyalty and reactivation.\nPerform detailed campaign QA, checking audiences, exclusions, journey logic, personalisation, translations, links, tracking and technical setup.\nBuild and update email templates using HTML and Braze Liquid.\nMonitor CRM performance across engagement, conversion, repeat purchase, retention and unsubscribe metrics.\nSupport A/B tests across audiences, messaging, timing, channels, incentives and customer journey design.\nMaintain accurate campaign calendars, documentation, naming conventions and internal processes.\nCollaborate with copy, design, product, and data teams to coordinate campaign requirements and resolve blockers.\nWhat you’ll bring\n1-2 years of experience in CRM, lifecycle marketing, email marketing or a similar hands-on role.\nExperience building automated lifecycle journeys/campaigns.\nHands-on experience with a marketing automation platform such as Braze (preferred), Klaviyo, or CleverTap.\nStrong ownership and reliability: you take responsibility for your work, manage deadlines and follow tasks through to completion.\nExcellent attention to detail, particularly when working with audiences, campaign logic, personalisation and customer-facing content.\nAn analytical mindset and confidence working with campaign metrics and customer data.\nClear and transparent communication, including the confidence to flag blockers, uncertainty or mistakes early.\nA proactive approach to problem-solving and a willingness to investigate issues before escalating them.\nOpenness to feedback and a genuine motivation to continuously improve.\nThe ability to work independently while collaborating effectively in a fully remote team.\nExcellent English skills, both written and verbal.\nNice to have\nFamiliarity with CRM use cases such as onboarding, activation, churn prevention, win-back, and repeat purchase.\nBasic HTML knowledge and the ability to make or troubleshoot changes within email templates.\nBasic SQL knowledge and confidence working with customer data.\nExperience with A/B testing, control groups and campaign performance analysis.\nFamiliarity with mobile apps and app-based customer journeys.\nInternational experience, working with a global user base\nYou do not need to meet every item on this list. We’re looking for someone with strong foundations, curiosity, attention to detail and the motivation to become an excellent CRM professional.\nTo get more context on who we are and how we work, read \"Who is a Roamie? Our Core Traits Manifesto\". It explains the core traits we look for in everyone we hire, interns included. We don't expect you to be perfect and embody everything on this list. We expect you to embody and relate to at least 70% of these traits, be excited about what you read and feel like this is what you strive to become professionally.\nWhat we offer\n Hardware you need to be most productive\n Employees in Turkey get 10 paid vacation days in year one and 20 days from year two onward.\n Home office budget. $500 on equipment for home office setup (eg. a keyboard, a screen, etc). This is a one-off budget that doesn’t renew every year, but doesn’t expire.\n Learning and development budget. Up to $1000 annually to be spent on books, online courses, conferences, etc.\n $200 non-expiry yearly Flex credit for data, hotspot, and calls.\n Annual phone number subscription. A real phone number (US, UK, Canada, or Australia) inside the Roamless app.\n Full-time local contract\n Supportive, diverse, inclusive team\nNote on location\nThis is a fully remote position. We are prioritising applications from Turkey but you are welcome to apply from other countries as long the timezone difference with Turkey/CET is reasonable.","description_format":"text","description_chars":7339,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Home office"],"hiring_locations":[{"name":"Turkey","iso":"TR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Smartphones"],"lifecycle":[{"event":"open","at":"2026-10-13T05:18:39Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.627,"p_room":0.44,"age_days":41,"expected_fill_days":31,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/roamless-crm-specialist","json_url":"https://alion.io/job/roamless-crm-specialist.json","meta":{"generated_at":"2026-10-14T14:26:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17773,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2590780},"rest":"https://alion.io/mcp/rest/get_company?id=2590780"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froamless-crm-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froamless-crm-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froamless-crm-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roamless-crm-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froamless-crm-specialist"}]}