Program Support Lead

The Program Support Lead assists with overseeing the daily operations, staffing, and regulatory compliance of our Preschool and School Age programs. They are expected to embrace the Robbins Children's Programs philosophy and mission. This leadership role helps to manage a team of Educators, offers behavior support, gives guidance on professional and curriculum development, and strictly follows the Massachusetts Department of Early Education and Care (EEC)] licensing standards. The Program Support Lead acts as a vital bridge between administrative oversight, family partnership, and active leadership. This role requires flexibility, excellent organizational skills, and the ability to communicate in a positive manner with colleagues, children, and families.

Compensation & Benefits

• Paid Time Off: 2 weeks vacation/20 quarterly sick time/2 personal days
• Paid Holidays: 12 paid holidays recognized annually.
• Professional Development: 5 professional development days plus fully paid training.
• Health & Dental: Comprehensive health insurance and dental plans with 50% of premiums paid by the company.
• Paid Breaks: A 45-minute paid lunch break for shifts over 6 consecutive hours
• Supplemental Insurance: Company-provided allocated funds towards supplemental Optima plans.
• Career Growth: Ample opportunities for internal advancement within an expanding organization.

Key Responsibilities

• Supervision: Assists in overseeing, scheduling, and mentoring a group of 20+ group of teachers and assistants, modeling adaptive leadership and flexibility in a fast-paced environment.

• Observations & Reviews: Conduct regular, structured classroom observations and annual performance reviews to evaluate Educator effectiveness.

• Regulatory Alignment: Maintain compliance with all EEC regulations regarding health, safety, and Educator-to-child ratios.
• Record Keeping: help manage spreadsheets for orders, grant budgets, and other information
• Health & Safety: Coordinate monthly emergency drills

• Behavior Intervention: Provide immediate, active assistance in classrooms when behavioral challenges arise
• Creative Programming: Think outside the box to establish unique program offerings, enrichment clubs, STEM curriculum, and hands-on activities that keep children excited and engaged.
• Daily Flow: Assist in directing the seamless daily operation of both programs

• Mission Advocacy: Actively promote and implement the core mission of Robbins Children's Programs, fostering a supportive, nurturing, and enriching environment for children, families, and staff.

• Event Coordination: Help to execute program-wide family engagement activities, seasonal celebrations, and major events (such as the Annual Holiday Fair) using creative themes to build a strong community network.
• Family Communication: Maintain open, proactive communication regarding program updates and center highlights, building strong collaborative partnerships between the home and the classroom. Participate in meetings when needed.
• Community Outings: Help coordinate community presence and local outreach initiatives, including supporting staff presence at neighborhood markets and events.

Qualifications

• Certification: EEC Director I or Director II preferred/ fully qualified as a School-Age Group Leader
• Experience: A minimum of 3 years of supervisory experience in an EEC-licensed childcare environment, managing teams of 5+ preferred.
• Schedule Flexibility: Proven ability to manage a schedule that requires a split shift
• Core Competencies: Proven ability to demonstrate flexibility and appropriate responses in rapidly changing situations
• Relationship Building: Demonstrated experience conducting collaborative family/staff meetings, planning events, and establishing strong partnerships with diverse family/staff backgrounds.
• Curriculum Expertise: Proven experience developing and integrating engaging school-age STEAM projects.
• Requirements: Must pass all mandatory Massachusetts background record checks (BRC) and hold or be willing to obtain CPR/First Aid