{"id":2091455,"url":"https://alion.io/job/robin-radar-team-lead-service-operations","title":"Team Lead Service Operations","company":{"id":685867,"name":"Robin Radar","domain":"robinradar.com","url":"https://alion.io/company/robinradar","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":13,"ghost_share":0,"stale_share":0.692,"repost_share":0.154,"time_to_fill_p50_days":25,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delft, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":104000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":92},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-08T14:42:19Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-05T11:29:06Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Keep operations sharp and service seamless - so our radar support runs smoothly when customers need it most.\nAs our Team Lead Service Operations, you guide the daily operations of our support crew to maintain exceptional service delivery standards. You oversee workload queues, resolve escalated technical cases, manage spare parts logistics, and build scalable service subscription models. You report to the Services & Support Operations Manager, working closely with engineering and product teams to keep our radars and software running flawlessly worldwide.\nWhat you'll do\nOperational leadership and coaching: Set clear daily priorities for your sub-team through regular check-ins and active coaching. Support professional growth while balancing empathy, accountability, and smooth daily team administration.\n\nQueue and spare parts management: Oversee Jira Service Management ticket queues, incident assignments, and spare parts requests. Keep resolution swift and enforce strict compliance with contractual SLAs and warranty obligations.\n\nEscalation and technical de-escalation: Serve as the primary operational point of contact for complex technical support cases. Coordinate cross-team troubleshooting and maintain clear, calming communication with customers.\n\nCommercial service strategy: Help design and roll out structured Service and Support subscription models. Align SLAs and commercial offerings to deliver long-term value to our global customer base.\n\nProcess improvement and documentation: Identify operational bottlenecks in daily workflows and refine ticket routing. Upgrade runbooks, service bulletins, and Confluence documentation to keep knowledge organized and accessible.\n\nProduct and engineering feedback: Partner with Service Engineering, Product Management, and I&D to feed back incident root causes. Turn operational data and customer insights into direct product improvements.\n\nWhat you bring\nBA or BSc degree in Engineering, Business Administration, Operations Management, or a related technical field\n\n5+ years of experience in spare parts management and technical customer support, ideally in high-tech hardware or electronics\n\nProven experience leading or guiding operational sub-teams in a technical service environment\n\nHands-on expertise with service management platforms like Jira Service Management and ERP systems\n\nPractical commercial experience with SLAs, warranty terms, and service subscription models\n\nProfessional fluency in written and spoken English\n\nStrong de-escalation skills and clear communication across diverse global cultures\n\nAnalytical mindset with a knack for turning service data into workflow improvements\n\nN.B. Don't worry if you don't tick every box. Our mission is a journey, and there's plenty to learn along the way. If most of this fits, we'd love to hear from you.\nA Certificate of Conduct (VOG) and a background check are part of our screening process. We appreciate your understanding.\nWhat we offer\nWorking for a Great Place to Work® certified company;\n\nComprehensive pension plan;\n\nCommuting allowance;\n\n30 days of paid holiday leave (with the possibility to buy 3 additional days);\n\nOpportunities to develop your skills even further through training and certifications;\n\nHigh quality laptop/desktop, monitor, headphones, and any other equipment necessary for your role;\n\nAn international team of 30+ nationalities, full of high performance colleagues you can exchange experiences with and learn from. As well as having a lot of fun in our social events and Friday drinks!\n\nRobin Radar is a technology leader in tracking and classifying small objects. Our radars and software help prevent bird strikes in aviation, reduce the impact of wind farms on wildlife, and protect critical infrastructure from drone threats. Our work shows up at airports, wind farms, military sites and nature reserves around the world.\nWe're one of the top 10 fastest-growing companies in the Netherlands, with a crew of bright minds across 30+ nationalities. Growth doesn't mean we lose the plot - eyes on the skies, feet on the ground. Our values keep us grounded: WE TRUST. WE OWN IT. WE AIM HIGH.\nWant to work on next-level radar tech, solve real problems, and never have to pretend your job has meaning?\nYou'll fit right in - we're saving you a seat","description_format":"text","description_chars":4299,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Drones & UAVs","Air Defense"],"lifecycle":[{"event":"open","at":"2026-10-08T14:46:03Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.549,"p_room":0.55,"age_days":27,"expected_fill_days":25,"reasons":["conf:4","stale_co","win:tail"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/robin-radar-team-lead-service-operations","json_url":"https://alion.io/job/robin-radar-team-lead-service-operations.json","meta":{"generated_at":"2026-11-05T16:07:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21123,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685867},"rest":"https://alion.io/mcp/rest/get_company?id=685867"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frobin-radar-team-lead-service-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frobin-radar-team-lead-service-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frobin-radar-team-lead-service-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/robin-radar-team-lead-service-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frobin-radar-team-lead-service-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2091455}},{"tool":"search_jobs","arguments":{"company":"robinradar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2091455},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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