{"id":3839779,"url":"https://alion.io/job/robinhood-customer-experience-associate-prediction-markets","title":"Customer Experience Associate, Prediction Markets","company":{"id":1146,"name":"Robinhood","domain":"robinhood.com","url":"https://alion.io/company/robinhood","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":44,"ghost_share":0.045,"stale_share":0.568,"repost_share":0.091,"time_to_fill_p50_days":41,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Westlake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-05T21:56:31Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-14T20:33:52Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Join us in building the future of finance.\nOur mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.\nAbout the team + role\nWe are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Customer Experience team’s mission is to serve as the voice of the customer, helping users understand and navigate our products with clarity and confidence. We are launching a dedicated support desk for Prediction Markets (event contracts) where customers can trade on real-world outcomes. We turn user feedback into actionable platform improvements and collaborate closely with Product, Engineering, Risk, Compliance, and Operations partners to deliver an exceptional trading experience!\nAs a Customer Experience Associate, you will be the first line of support for this fast-moving, high-volume trading experience. In this role, you will help customers understand how event contracts are priced, traded, and settled, while resolving account and transaction issues. You will be a founding member of this desk, helping shape the knowledge base and support procedures as the product grows. By keeping a calm, professional approach during live-event volume spikes, you will de-escalate customer concerns and work closely with Product, Engineering, and Compliance partners.\nThis role is based in our Westlake office, with in-person attendance expected at least 3 days per week.\nAt Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. \nShifts Available: \nSun-Wed 1pm-12am ET Wed-Sat 1pm-12am ET Sun-Wed 10am-9pm ET Wed-Sat 10am-9pm ET \nWhat you’ll do\nSupport customers across support channels. Respond to customer questions by chat, email, and phone with speed, accuracy, and empathy.\nExplain event contracts in plain language. Help customers understand how contracts are priced, traded, settled, and paid out, including what happens when an event is resolved, delayed, or disputed.\nResolve account and trading issues. Investigate order, position, funding, settlement, and payout questions using internal tools, and resolve them or escalate with detailed notes.\nStay calm during live-event spikes. Provide steady support when contact volume rises around major news and live events, and work to de-escalate customer concerns.\nCollaborate on escalations and feedback. Route complex, technical, or compliance-sensitive issues to internal partners with complete documentation, and highlight product gaps or confusing experiences to improve the platform.\nWhat you bring\nExperience in support. 1-2+ years of experience in customer support, customer operations, or a related role, preferably in a fintech, brokerage, crypto, trading, or regulated environment.\nStrong communication and problem-solving. Excellent written and verbal communication skills, with the ability to explain complex financial concepts simply, work through transaction questions accurately, and exercise sound judgment on escalations.\n Adaptability and tool proficiency. Comfort working in a fast-moving, high-volume environment, calm under pressure, and the ability to learn new internal tools quickly (e.g., CRM, case management, and administrative tools).\nSchedule flexibility. Availability to work a flexible schedule, including evenings, weekends, and holidays, to align with live-event windows.\n Licensing and location requirements. A Series 3 license is preferred (or the ability to obtain it within 30 days of hire), and the ability to work in person at our Westlake, TX office 3 days per week.\nWhat we offer\nChallenging, high-impact work to grow your career.\nPerformance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.\nTop Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.\nAccess to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.\nAccess to the best AI tools on the market and continuous AI skill-building for every employee, technical or not. \nLifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.\nEmployer-paid life & disability insurance, fertility benefits, and mental health benefits.\nTime off to recharge including company holidays, paid time off, sick time, parental leave, and more!\nExceptional office experience with catered meals, events, and comfortable workspaces. \nBase pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.\nZone 2 (Denver, CO; Westlake, TX; Chicago, IL)\n$21.30—$25 USD\nZone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)\n$20.40—$24 USD\nClick here to learn more about our Total Rewards, which vary by region and entity.\nIf our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.\nAI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.\nRobinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work-welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.","description_format":"text","description_chars":6580,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Crypto Exchanges","Investing Apps & Robo-Advisors","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-11-05T22:13:26Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":8,"expected_fill_days":41,"reasons":["conf:4","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/robinhood-customer-experience-associate-prediction-markets","json_url":"https://alion.io/job/robinhood-customer-experience-associate-prediction-markets.json","meta":{"generated_at":"2026-11-14T23:23:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31240,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1146},"rest":"https://alion.io/mcp/rest/get_company?id=1146"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frobinhood-customer-experience-associate-prediction-markets"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frobinhood-customer-experience-associate-prediction-markets"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frobinhood-customer-experience-associate-prediction-markets"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/robinhood-customer-experience-associate-prediction-markets\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frobinhood-customer-experience-associate-prediction-markets"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3839779}},{"tool":"search_jobs","arguments":{"company":"robinhood.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3839779},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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