{"id":839834,"url":"https://alion.io/job/robo-2l-support-engineer","title":"2L Support Engineer","company":{"id":46868,"name":"Robo","domain":"robo.finance","url":"https://alion.io/company/robo","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"HeadHunter","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","hiring_geo_confidence":"structured","locations":["Moscow, Russia"],"countries":["RU"],"hiring_countries":["RU","BY","KZ","KG","AM"],"hiring_countries_total":5,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":165},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JQuery","optional":false},{"name":"Loki","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Prometheus","optional":false},{"name":"SQL","optional":false},{"name":"Zabbix","optional":false},{"name":"Apache Kafka","optional":true},{"name":"AWS","optional":true},{"name":"Docker","optional":true},{"name":"GitLab","optional":true},{"name":"Grafana","optional":true},{"name":"JavaScript","optional":true},{"name":"Kotlin","optional":true},{"name":"Laravel","optional":true},{"name":"MySQL","optional":true},{"name":"n8n","optional":true},{"name":"Nuxt.js","optional":true},{"name":"PHP","optional":true},{"name":"Python","optional":true},{"name":"RabbitMQ","optional":true},{"name":"React Native","optional":true},{"name":"React.js","optional":true},{"name":"Redis","optional":true},{"name":"Vue.js","optional":true},{"name":"WordPress","optional":true}],"status":"live","first_seen_at":"2026-09-10T14:27:46Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-09-23T02:16:03Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Чем предстоит заниматься:\n Администрировать информационные системы в зоне ответственности 2й линии;\n Разбирать инциденты и нетиповые запросы пользователей;\n Участвовать в аварийно-восстановительных работах;\n Взаимодействовать с командами разработки (3L) по эскалированным задачам;\n Описывать и автоматизировать типовые кейсы, передавать готовые скрипты и сценарии решения на нижестоящие линии поддержки (0L/1L);\n Мониторинг работоспособности подконтрольных проектов.\n Что мы ждём от кандидата\n Уверенное знание SQL: запросы средней сложности;\n Понимание объектов промышленных СУБД (предпочтительно PostgreSQL);\n Опыт работы с системами мониторинга (Zabbix, Prometheus);\n Умение самостоятельно определять метрики;\n Понимание принципов централизованного логирования (ELK, Loki);\n Базовые навыки JS/jQuery.\n Будет плюсом\n Опыт работы с Wordpress;\n Опыт автоматизации на N8N или аналогичных инструментах;\n Опыт работы с low-code/no-code платформами;\n Понимание принципов OOP;\n Скриптинг на python.\n Наш технический стек\n Laravel, PHP · Go, Kotlin, Python · Nuxt.js (Vue.js) · React Native · RabbitMQ, Kafka · PostgreSQL, MySQL, Redis · GitLab, Docker · Loki, ELK · Zabbix, Prometheus, Grafana · On-premise, AWS, AliCloud","description_format":"text","description_chars":1216,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Russia","iso":"RU","kind":"country"},{"name":"Belarus","iso":"BY","kind":"region"},{"name":"Kazakhstan","iso":"KZ","kind":"region"},{"name":"Kyrgyzstan","iso":"KG","kind":"region"},{"name":"Armenia","iso":"AM","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-12T21:17:37Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":12,"expected_fill_days":38,"reasons":["conf:3","win:early"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/robo-2l-support-engineer","json_url":"https://alion.io/job/robo-2l-support-engineer.json","meta":{"generated_at":"2026-09-23T12:18:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}