{"id":805069,"url":"https://alion.io/job/robomarkets-helpdesk-specialist","title":"Helpdesk Specialist","company":{"id":705818,"name":"RoboMarkets","domain":"robomarkets.com","url":"https://alion.io/company/robomarkets-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Kaspersky","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-01T15:26:10Z","employer_posted_date":null,"last_verified_at":"2026-09-01T15:26:10Z","board_verified":false,"closed_at":null,"days_open":45,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":45},"description":"Key Responsibilities:\nProvide technical support to employees in the CY office and remotely.\nMaintain and support office IT infrastructure, including:Workstations, printers, and conference room equipment\nLocal network equipment (switches, access points, cabling)\nIP telephony, access control systems, and CCTV\n\nSupport and administer corporate software and services:Google Workspace and Microsoft 365\nAntivirus software (Kaspersky), VPN\nApple Business Management, Jamf MDM, and Active Directory\nUser access and account management\n\nManage IT assets: inventory tracking, procurement, and vendor coordination\nEnsure proper software licensing and compliance with policies\nDocument IT procedures, maintain knowledge base, and follow service management processes\nRequirements:\n1-2+ years of experience in IT support, Help Desk, or system administration\nRussian (B2+) and English (B1+) for day-to-day communication\nStrong knowledge of Windows, macOS, and mobile platforms (iOS/Android)\nUnderstanding of basic networking (TCP/IP, DHCP, DNS, Wi-Fi, cabling)\nExperience with user support tools (ticketing systems, remote desktop tools)\nHands-on troubleshooting skills for hardware, software, and peripherals\nExperience working with Microsoft 365 and Google Workspace\nFamiliarity with IT asset and account management practices\nBasic administration experience with Active Directory and access rights\nStrong interpersonal and communication skills with a customer-first approach\nAnalytical thinking and problem-solving ability to resolve issues efficiently\nAbility to handle multiple tasks simultaneously and prioritize effectively\nWill be a plus:\nExperience with MDM solutions (Jamf, Intune, etc.)\nExposure to Linux systems and command-line operations\nKnowledge of Kaspersky Security Center or similar antivirus platforms\nFamiliarity with IP telephony (e.g., FreePBX, Asterisk) and access control systems\nExperience with configuring CCTV systems\nBasic understanding of IT security principles\nWe offer:\nAttractive monthly salary paid in line with your skills and experience\nA comfortable office in the center of Limassol (Cyprus)\nMedical insurance for our employees and their families\nAccess to professional training, conferences, and paid educational courses\nCorporate language courses\nEvening yoga classes in office relaxation space\nSubsidized lunches\nDifferent corporate events for employees and their children\nSports events\nData sharing consent\nBy sending this application \nI hereby give consent for my personal data included in my application\n (such as name, contacts, work experience and any other additional information)\n to be processed by \nthe receiving side\n\n(RoboGate LTD, Limassol, Αρχ. Μακαρίου ΙΙΙ, 169-171) for purposes of the recruitment process\n.\nWe kindly inform you that the above consents can be withdrawn at any time by sending an e-mail to  from the e-mail address provided in your application. You have the right to access, correct, modify, update, rectify, request for the transfer or deletion of data, withdrawal of consent or objection.\nWe will continue to hold and process your data for as long as necessary to consider you for employment and for a reasonable period of time as is necessary for document compliance with local laws in the country where the opportunity is located.","description_format":"text","description_chars":3306,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Intermediate (B1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-12T09:18:40Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.487,"p_room":0.28,"age_days":44,"expected_fill_days":17,"reasons":["seen:44","win:tail","crowd:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/robomarkets-helpdesk-specialist","json_url":"https://alion.io/job/robomarkets-helpdesk-specialist.json","meta":{"generated_at":"2026-10-16T17:45:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2515,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":705818},"rest":"https://alion.io/mcp/rest/get_company?id=705818"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frobomarkets-helpdesk-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frobomarkets-helpdesk-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frobomarkets-helpdesk-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/robomarkets-helpdesk-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frobomarkets-helpdesk-specialist"}]}