{"id":2848277,"url":"https://alion.io/job/roche-commercial-operations-lead","title":"Commercial Operations Lead","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":224,"ghost_share":0.04,"stale_share":0.612,"repost_share":0.098,"time_to_fill_p50_days":19,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1779},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-31T04:25:19Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\nPurpose of the Job (overall high level summary of the job)\nA healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.\nAs the Commercial Operations Lead, you will be a key enterprise partner, driving the company’s success through operational excellence. You will be responsible for leading and developing the supply chain strategy, establishing robust governance for key commercial processes, and championing continuous improvement initiatives. This role requires a strategic leader who can optimize costs, maximize customer satisfaction, and enhance efficiency across the organization, focusing on both internal and external stakeholders.\nRole-Specific Accountabilities\n(the primary tasks and responsibilities this job is expected to perform)\nSupply Chain Strategy:\nDevelop and implement mid and long-term strategies for an optimized logistics operation.\nEnhance the overall order management process to improve delivery lead times and customer satisfaction.\nIdentify, select, and manage key service providers (e.g., 3PL) and develop KPIs to measure performance.\nCollaborate with APAC/Global teams to drive end-to-end supply chain efficiencies.\nBusiness Process Excellence:\nDevelop and implement end-to-end processes and governance for key commercial functions.\nInstrument Lifecycle Management: Work cross-functionally to simplify instrument processes, lower the Instrument CDI, and adopt automation for better tracking.\nContract Lifecycle Management: Manage the overall process and policies for deal masters, contract creation, and amendments; review and update customer agreement templates.\nPrice Lifecycle Management: Oversee the process and governance for price reviews, setting, and deletion.\nOperational Excellence:\nLead and drive continuous process improvements by adopting sustainable solutions and engaging stakeholders across end-to-end processes.\nDrive automation to reduce manual and repetitive tasks, navigating the complexities of the internal and external environment.\nQUALIFICATIONS\nExperience and Competencies:\nLeadership & Initiative: A proven ability to lead teams, identify end-to-end process improvement opportunities, and develop programs to maximize efficiency.\nBusiness Acumen: Understand market opportunities, competitive threats, and organizational strengths to manage priorities and develop optimal responses.\nResult Focus: Demonstrate persistence and perseverance to achieve desirable business outcomes.\nCustomer Orientation: A strong desire to assist team members and look for long-term benefits for both the customer and the organization.\nInterpersonal Skills: The ability to display patience, cooperativeness, and a professional presentation in all dealings.\nIndustry Experience:\nBachelor's or Master's degree in Supply Chain Management, Business Administration, Finance, or a related field.\n7+ years of progressive experience in supply chain, commercial operations, or business process management, preferably in the healthcare or diagnostics industry.\nDemonstrated experience in a leadership or management role.\nStrong knowledge of ERP systems (e.g., SAP) and process improvement methodologies (e.g., Lean, Six Sigma).\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an Equal Opportunity Employer.","description_format":"text","description_chars":4468,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-19T12:09:54Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.57,"p_room":0.55,"age_days":19,"expected_fill_days":19,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/roche-commercial-operations-lead","json_url":"https://alion.io/job/roche-commercial-operations-lead.json","meta":{"generated_at":"2026-10-31T07:16:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10734,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-commercial-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-commercial-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-commercial-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-commercial-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-commercial-operations-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2848277}},{"tool":"search_jobs","arguments":{"company":"roche.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2848277},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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