{"id":2465210,"url":"https://alion.io/job/roche-customer-success-partnersouth","title":"Customer Success Partner(South)","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":226,"ghost_share":0.044,"stale_share":0.566,"repost_share":0.128,"time_to_fill_p50_days":20,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan","Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-13T18:22:15Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-06T06:21:10Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\n\n Role Purpose\nBig picture: how this role contribute to patient outcomes, healthcare & Roche\nReporting into Customer Success Lead, Customer Success Partner, Southern Taiwan is accountable for delivering excellent customer experience among clinical laboratories and business results in your designated territory in Southern Taiwan. You will take the lead in account sales strategy and the execution of product portfolio (including but not limited to core lab - clinical chemistry, immunology and lab automation, molecular lab and sequencing portfolio) by working closely with various internal and external stakeholders. You will deploy key account management, distributor management and innovative customer engagement strategies to retain existing Roche sites and acquire new sites.\nRole scope:\nDelivers Excellent Customer Experiences and Business Results\nExecute effective sales strategies and initiatives in order to achieve or exceed sales and profitability targets within your assigned area.\nBuild long-term value-based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future, and adding values through creative solutions / products\nBuild credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence, and effective communication\nIdentify and develop business opportunities within the area of responsibility and collaborate across teams to ensure attainment.\nImplement a sales management process to assist the team in identifying and prioritizing customers and prospects\nPartner with the customer and work closely with different functional groups to proactively address customer needs and provide continuous service improvements to achieve excellent customer satisfaction.\nPlan the entire sales journey and adapt selling strategies / tactics to customers’ stages and styles of adoption\nKey Account Management (in selected accounts)\nDefines framework to Analyze, Plan and Govern Key Accounts in a structured way.\nCreates actionable strategies in collaboration with internal and external stakeholders.\nImproves Relationships with Key Stakeholders to identify growth possibilities to upsell and cross sell.\nPositively impacts Opportunity conversion and forecasting.\nDistributor Management\nDevelop and maintain a strong collaborative relationship with distributors to identify and capture new opportunities, maintain and expand customer base, and drive business growth.\nAchieve financial targets related to distribution management programs.\nConduct business in full compliance to Behaviour in Business and Behaviour in Competition\nRequirements:\nQualifications: Good Compliance track record. No material Compliance violation is identified in the past 5 years\nEducation:Minimum:\nBachelor’s Degree in Medical Technology, Biochemistry or equivalent\nWorking Experience:\nExperience with strategic implementation and optimization of complex sales processes, preferably in a hospital or laboratory environment.\nExtensive market knowledge with at least 3 years’ commercial experience\nExtensive experience in distributor management, key account management, and commercial excellence.\nExcellent oral and written communication skills including making impactful presentations, spreadsheets and proposals.\nDemonstrated leadership experience with proven skills in sales team leadership, motivation and empathy.\nDemonstrated strength in agile working principles and methodologies.\nIdeally have experience of successfully working in a matrix environment.\nExperience with Miller Heiman green/blue and gold sheet methodology is preferred for this position.\nSkills & Knowledge:\nGood knowledge of Compliance requirements and clear understanding of high standards of Integrity\nNative Mandarin and Intermediate English (written and verbal)\nCompetencies:\nBeing Collaborative\nWinning Spirit\nBeing Innovative\nEffective communication skills\nSelling and negotiation skills\nCustomer-focused\nPlanning and Execution skills\nAdaptive to change\nGood interpersonal skills\nCreative problem-solving Skills\nSelf-Initiative and Proactive\nOthers (i.e. Travel Requirement):\nOwn car and drive-self to get the job done (company provides car allowance)\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an Equal Opportunity Employer.","description_format":"text","description_chars":5405,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Intermediate (B1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-13T18:22:15Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.578,"p_room":0.55,"age_days":23,"expected_fill_days":20,"reasons":["conf:5","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/roche-customer-success-partnersouth","json_url":"https://alion.io/job/roche-customer-success-partnersouth.json","meta":{"generated_at":"2026-11-06T09:38:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17485,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-customer-success-partnersouth"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-customer-success-partnersouth"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-customer-success-partnersouth"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-customer-success-partnersouth\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-customer-success-partnersouth"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2465210}},{"tool":"search_jobs","arguments":{"company":"roche.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2465210},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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