{"id":3318709,"url":"https://alion.io/job/roche-digital-experience-project-manager-email-mobile","title":"Digital Experience Project Manager, Email & Mobile","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":224,"ghost_share":0.04,"stale_share":0.612,"repost_share":0.098,"time_to_fill_p50_days":19,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San José, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":81000,"period":"year","method":null,"sample_n":19148},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Agile","optional":false},{"name":"Braze","optional":false},{"name":"GDPR","optional":false},{"name":"Twilio","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T16:23:01Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\nRelocation benefits are not available for this job posting.\nPosition Summary: As a Digital Experience Project Manager, Email & Mobile in the Enterprise Project Services Business Line (RSS), you oversee end-to-end planning, coordination, execution, and optimization of lifecycle email and SMS campaigns for house and VAE programs-partnering cross-functionally with Marketing, Product, and agencies to deliver compliant, high-quality communications for Genentech and Roche brands; owning strategy and operations discipline across channels; aggressively growing the SMS subscriber base; crafting mobile-first copy; deploying targeted promotional/transactional campaigns via Twilio; ensuring adherence to mobile regulations (e.g., TCPA, GDPR); and using A/B testing and performance analytics to generate actionable insights that drive measurable revenue.\nThe Opportunity:\nCampaign Leadership: Plans, executes, and optimizes Email and SMS marketing campaigns, ensuring alignment with design, experience, and technical execution standards, and managing the full cycle from intake and creative handoff to QA, UAT, and deployment.\n\nCross-Functional Partnership: Collaborates with cross-functional teams (Marketing, Product Owners, execution teams, and external agencies) to prioritize, coordinate, and execute marketing initiatives that drive engagement and conversion.\n\nProject & Workflow Management: Manages multiple simultaneous projects, balancing business priorities, stakeholder expectations, ambiguity, and technical constraints, while guaranteeing compliance with milestones and approvals.\n\nProcess Architecture & Continuous Improvement: Designs, documents, and continuously improves toolkits, standards, and processes, maintaining comprehensive documentation on requirements, production flows, channel best practices, campaign calendars, and playbooks.\n\nStakeholder & Change Management: Acts as the main point of contact for internal teams and vendors, applying change management practices to drive the sustainable adoption of new tools, processes, and systems.\n\nWho you are:\nMust have robust Marketing Automationexperience, including managing the hands-on execution of both Email Marketing and SMS Marketing campaigns (setup, segmentation, QA, optimization, and performance monitoring).\n\nExperience with Email Marketingand SMS Marketing\n\nExperience with marketing automation tools (Adobe Journey Optimizer, Salesforce Marketing Cloud (SFMC), Braze, or Iterable) and analytics platforms.\n\nStrong project management skills to lead operational delivery and ensure efficient resource utilization.\n\nExcellent communication and collaboration skills to align cross-functional teams and enterprise stakeholders.\n\nExperience in healthcare or other regulated industries.\n\nPreferred:\nExperience with Adobe Journey Optimizer (AJO) and prior hands-on work designing, developing, and executing multichannel/omnichannel lifecycle strategies and above-campaign initiatives that drive cohesive customer journeys and channel experiences, including leading product or campaign optimization pilots.\n\nFamiliarity with omnichannel systems and tools such as workflow and campaign automation platforms, CRM, AEM, or other CMS, combined with a strong understanding of compliance and regulatory frameworks in campaign management.\n\nPMP or equivalent project management certification; Scrum Master or similar agile certification is a plus.\n\nPlease note: Resumes must be submitted in English, as our interview panel may include participants from outside your local country.\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an Equal Opportunity Employer.","description_format":"text","description_chars":4647,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-27T06:39:48Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.591,"p_room":1,"age_days":6,"expected_fill_days":19,"reasons":["conf:11","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/roche-digital-experience-project-manager-email-mobile","json_url":"https://alion.io/job/roche-digital-experience-project-manager-email-mobile.json","meta":{"generated_at":"2026-11-01T20:08:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30974,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-digital-experience-project-manager-email-mobile"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-digital-experience-project-manager-email-mobile"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-digital-experience-project-manager-email-mobile"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-digital-experience-project-manager-email-mobile\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-digital-experience-project-manager-email-mobile"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3318709}},{"tool":"search_jobs","arguments":{"company":"roche.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3318709},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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