{"id":3599832,"url":"https://alion.io/job/roche-digital-support-engineer","title":"Digital Support Engineer","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":204,"ghost_share":0.044,"stale_share":0.618,"repost_share":0.113,"time_to_fill_p50_days":20,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":85900,"max":159500,"currency":"USD","period":"year","gross":null,"usd_annual":159500},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache HTTP Server","optional":true},{"name":"DICOM","optional":true},{"name":"Drupal","optional":true},{"name":"HIPAA","optional":true},{"name":"HL7","optional":true},{"name":"MS SQL","optional":true},{"name":"MySQL","optional":true},{"name":"PHP","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-02T07:39:48Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T18:38:23Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\n*** Multiple roles available ***\nThis is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.\nThe Opportunity\nResponsible for the management of remote and/or on-site installation of IT product solutions at a customer site\nDetermines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available to complete the required activities within the prescribed time-frame\nPerforms validation process of IT solutions to evaluate effectiveness\nEnsures all customers are fully satisfied with their IT product installation\nServes as a technical resource for lower levels on more complex system issues and manages critical customer situations.\nParticipates in new hire training and mentoring activities based on area of expertise\nMeet standard activities to ensure project progresses on schedule and fulfills specified project performance parameters\nResponsible for administrative requirements including expensing, project reports, documentation, status reports, and adherence to regulatory requirements\nPerforms troubleshooting during the installation process through the post go-live time-frame to ensure that the IT solutions are fully functional and utilized as planned. Escalates implementation issues, as needed\nWho You Are:\nThe minimum education, knowledge, experience, skills and attributes required to perform the essential functions of this job.\nBachelor’s Degree in Computer Science preferred, Information Technology, Management Information Systems, and two years of laboratory IT, general IT, product line experience or 4 years of experience\nExperience installing and evaluating complex laboratory analyzers, IT products, Automation systems\nPreferred Qualifications:\nTechnical skills within product groups; such as Microsoft Windows, Microsoft SQL, Microsoft IIS, Oracle, Apache, JBoss, Drupal, PHP, MySQL, Networking, Security and Intersystems Cache\nFluency with healthcare domain integration standards (e.g. ASTM, HL7, IHE, DICOM, HIPAA, ADT, etc.)\nFluency with file parsing (XML, XSLT, etc.)\nIn-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows\nAbility to troubleshoot highly complex problems, consults, and drives resolution\nExemplary communication skills; ability to effectively communicate with and translate requirements for both technical and non-technical groups\nAble to confidently communicate with customers as issues escalate to a level where organizational/operational expertise is required.\nExcellent understanding of RDC total solution including interaction between RDC IT Solutions and Instruments\nAbility to evaluate complex processes and apply critical-thinking skills to complete assignments that are complex in nature\nAbility or aptitude to work on problems that are complex in scope where analysis of situations or data involves multiple contributing factors across multiple systems\nAbility to work on multiple projects concurrently managing time and expectations\nAbility to quickly gain knowledge and apply, understanding or skills and is willing to learn new solutions\nEffective communication skills; ability to effectively communicate with and translate requirements for both technical and non-technical groups\nOne year project or process management experience, preferred\nUnderstanding of RDC total solution including interaction between RDC IT Solutions and Instruments\nAdditional Information\nRelocation benefits are not available for this job posting\nCompany car is not provided with this position.\nThis is a field-based, full-time remote position\nTravel Expectations 25%\nPreference to reside within 50 miles of a major metropolitan US airport\nThe expected salary range for this position based on the primary location of Indiana is $85,900.00 to $159,500.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.\nBenefits\n*LI-MG5\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.\nIf you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.","description_format":"text","description_chars":6593,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-11-02T07:39:48Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":159500,"is_top_pay":true},"html_url":"https://alion.io/job/roche-digital-support-engineer","json_url":"https://alion.io/job/roche-digital-support-engineer.json","meta":{"generated_at":"2026-11-03T18:46:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":710,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-digital-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-digital-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-digital-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-digital-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-digital-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3599832}},{"tool":"search_jobs","arguments":{"company":"roche.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3599832},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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