{"id":402364,"url":"https://alion.io/job/roche-field-service-engineer-2","title":"Field Service Engineer","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":240,"ghost_share":0.05,"stale_share":0.538,"repost_share":0.138,"time_to_fill_p50_days":20,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":43000,"period":"year","method":null,"sample_n":10492},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T17:17:42Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":78},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\nAffiliate: Roche Diagnostics Korea\nDivision: Service & Support\nWork location: Seoul, South Korea\nYour key responsibilities\n수리/문제진단 및 조치\n고객으로부터의 신뢰 확보를 위한 콜 처리 및 기술적 문제해결\n응급 요청에 대비한 24시간 Hotline support rotation근무\n예방점검\n예방점검 일정관리 및 진행\n예방점검에 필요한 소모품 또는 부품과 일정 관리\n교육\n기술 교육 일정 관리 및 수행\n내부 직원 기술 전수 및 대리점 대상의 기술 교육\n해외 교육 참석\n부품 관리\n부품 재고 확인 및 월 단위 발주\n중고 부품에 대한 관리 및 부품 발송\n분기 단위의RA(문제 부품 본사 발송 및 보상) 진행\nModification\nHardware 및 Software에 대한 Modification 관리 및 진행\nModification 상황에 대한 Update 및 기술 문서 Review\n진단검사 의료장비 장비 설치\nHardware와 Software 설치 준비, 수행 및 완료\n월간 일정 조율을 통한 설치 업무\n장비 설치 후 고객의 원활한 장비 사용을 위한 대기\n학술 업무 Support\n효율적 방법으로 다양한 기술적 문제 추적 관찰 및 해결\n학술 업무 Support(e.g. application setting, operator training)\n 기타\n본사와의 직접 의사소통\n기술 정보의 주기적인 업데이트 및 제공\n기술 문서 : 서비스 메뉴얼, 유저 가이드, 학술 가이드\n품질 관리 : KFDA감사 준비, 측정 장비 리스트 관리 등\nWho you are\nEducation & Qualification\n-경력 무관 (신입 지원 가능)\n-Bachelor’s degree in engineering based major preferred(electric, electronic, biomedical, computer etc.)\n-In vitro diagnostics basics - especially for clinical laboratories\n-Repairing knowledge for medical instruments\nCompetencies\n-Service and application expertise \n-Instrument optimization\n-Cross functional leadership\n-Customer oriented mindset and relationship management\n-Internal cooperation and collaboration with interaction\n-Excellent in communication and interpersonal skill\n-PC based program handling\nSubmission\n자유 양식의 국/영문 이력서 및 국/영문 자기소개서 (하나의 MS Word 혹은 PDF 파일로 제출)\n※ 이력서 상단에 반드시 현재 연봉과 희망 연봉을 표기하시기 바랍니다. 누락 시 이력서가 검토되지 않습니다.\n※ 이력서 내 이메일 주소와 서류전형 지원 사이트의 입력하시는 이메일 주소를 반드시 동일하게 작성해주시기 바랍니다.\n※ 국가보훈대상 및 장애인은 관련 서류 제출시 관련 법규에 의거 우대합니다.\n※ 이력서에 개인민감정보 (신체적 조건, 출신 지역, 혼인 여부, 가족관계 등)는 기재하지 말아주십시오.\n※ 입사 지원 서류에 허위 사실이 발견될 경우, 채용 확정 이후 라도 채용이 취소될 수 있습니다.\nProcess\n서류 전형\n면접 전형\n종합 심사\n최종 합격 통지\n※ 면접은 서류전형 합격자에 한해 개별 통보합니다.\n※ 면접 일정 안내 및 조율을 위해 해외 번호(중국)로 연락이 갈 수 있는 점 미리 안내드립니다.\n※채용이 유력한 후보자에 대해서 이력 검증 및 평판 조회, 건강검진 등의 종합심사를 진행하여 최종 합격자를 선정합니다.\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an Equal Opportunity Employer.","description_format":"text","description_chars":3005,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Korea","iso":"KR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-09-06T00:49:33Z"},{"event":"close","at":"2026-09-09T20:01:23Z"},{"event":"reopen","at":"2026-09-21T04:54:21Z"},{"event":"close","at":"2026-09-24T13:05:25Z"},{"event":"reopen","at":"2026-11-13T12:25:30Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.172,"p_room":0.28,"age_days":78,"expected_fill_days":20,"reasons":["conf:3","repost:2","stale_co","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/roche-field-service-engineer-2","json_url":"https://alion.io/job/roche-field-service-engineer-2.json","meta":{"generated_at":"2026-11-14T19:24:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23739,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-field-service-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-field-service-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-field-service-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-field-service-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-field-service-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":402364}},{"tool":"search_jobs","arguments":{"company":"roche.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":402364},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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