{"id":3986953,"url":"https://alion.io/job/roche-field-service-engineer-7","title":"Field Service Engineer","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":228,"ghost_share":0.039,"stale_share":0.583,"repost_share":0.118,"time_to_fill_p50_days":20,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-11-09T21:56:25Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T21:56:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\nAre you ready to use your engineering expertise to transform pathology diagnostics and directly impact patient outcomes?\nA healthier future is what drives us to innovate. Within our Customer Support Chapter at Roche Diagnostics Mexico, we are dedicated to delivering cutting-edge diagnostic solutions that empower healthcare providers to deliver precise, life-saving answers. As a Field Service Engineer, you will play a pivotal role in ensuring the operational excellence and reliability of our tissue diagnostics and pathology platforms across top-tier medical centers.\nThe Opportunity\nAs an integral member of our direct Customer Support squads, you will be based in Nuevo Leon, and maintain and troubleshoot high-complexity diagnostic equipment, ensuring zero disruptions in critical patient diagnoses.\nExecute scheduled installations, preventive maintenance, and corrective service on complex tissue diagnostic instruments in accordance with global quality standards.\nDiagnose and resolve electro-mechanical, hydraulic, pneumatic, and software-related technical issues to drastically minimize downtime.\nPartner cross-functionally with Application Specialists and Key Account teams to provide an exceptional customer experience for pathologists and laboratory leaders.\nParticipate in international technical training programs (Europe/US) to continuously expand your technical capabilities and stay ahead of technology trends.\nDemonstrate high resilience and agility by managing emergency service requests, technical escalations, and weekend on-call coverage.\nWho you are\nYou hold a Bachelor’s Degree (Titulado) in Biomedical Engineering, Bionic Engineering, Biotechnology, or a related healthcare-oriented engineering field.\nYou bring 2 to 4 years of hands-on field service engineering experience troubleshooting complex electro-mechanical, hydraulic, or electronic equipment. \nYou possess proven technical troubleshooting skills across hydraulic, pneumatic, electronic, and software systems.\nYou have intermediate-to-advanced English proficiency (B2 minimum) to complete international certifications, read technical documentation, and collaborate globally.\nYou demonstrate a customer-centric mindset, strong resilience, and superior communication skills to manage high-stakes conversations with clinical stakeholders.\nPreferred\nPrior field service experience within the healthcare, medical device, or clinical laboratory sectors.\nDirect technical knowledge of pathology, histology, or tissue diagnostic platforms.\nExposure to digital pathology solutions or AI-integrated diagnostic workflows.\nFamiliarity with agile methodologies and collaborative cross-functional frameworks.\nRelocation benefits are not available for this posting.\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an Equal Opportunity Employer.","description_format":"text","description_chars":3838,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-11-09T21:56:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:4","win:early","comp:junior,brand"],"computed_at":"2026-11-10T02:40:33Z"},"pay":null,"html_url":"https://alion.io/job/roche-field-service-engineer-7","json_url":"https://alion.io/job/roche-field-service-engineer-7.json","meta":{"generated_at":"2026-11-10T02:40:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6228,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-field-service-engineer-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-field-service-engineer-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-field-service-engineer-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-field-service-engineer-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-field-service-engineer-7"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3986953}},{"tool":"search_jobs","arguments":{"company":"roche.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3986953},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}