{"id":3986958,"url":"https://alion.io/job/roche-field-service-engineer-8","title":"Field Service Engineer","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":228,"ghost_share":0.039,"stale_share":0.583,"repost_share":0.118,"time_to_fill_p50_days":20,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T21:56:25Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T21:56:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\n¿Te apasiona aplicar la ingeniería electromecánica y la más alta tecnología para transformar directamente la salud y el bienestar de los pacientes?\nEn Roche Diagnostics México, estamos convencidos de que un diagnóstico certero y oportuno salva vidas. Como Field Service Engineer, te integrarás a nuestro Chapter de Customer Support para asegurar el desempeño óptimo, la instalación y la continuidad operativa de nuestras plataformas analíticas automatizadas en laboratorios clínicos y hospitales clave. Si buscas un entorno colaborativo, innovador y ágil, donde tu experiencia técnica reduzca tiempos muertos y genere un impacto humano tangible, esta es tu oportunidad.\nLa Oportunidad\nRepresentas la excelencia técnica de Roche en campo, asegurando la confiabilidad operativa de plataformas diagnósticas críticas para la vida de miles de pacientes.\nColaboras dentro de un ecosistema multidisciplinario y ágil, conectando con especialistas de aplicaciones y cuentas clave para resolver retos de alta complejidad analítica.\nImpulsas tu crecimiento personal y técnico dentro de una cultura de confianza, respeto y alto rendimiento que fomenta el aprendizaje continuo.\nActúas como socio estratégico frente a personal de ingeniería biomédica y directores de laboratorio, transformando la experiencia y el servicio al cliente.\nTrabajas en un modelo dinámico enfocado en la innovación y el impacto rápido, con acceso a herramientas y tecnología de última generación.\nResponsabilidades\nEjecutas con rigor mantenimientos preventivos, correctivos y acciones de campo programadas con base en lineamientos locales y globales.\nRealizas diagnósticos metódicos y resolución de fallas hidráulicas, neumáticas, electrónicas y actualizaciones de software en instrumentación diagnóstica.\nLideras procesos integrales de instalación y desinstalación de plataformas analíticas en laboratorios clínicos y hospitales.\nGestionas y documentas minuciosamente cada orden de servicio, procedimientos técnicos y bitácoras conforme a las normas de calidad del Chapter Customer Support.\nMinimizas los tiempos fuera de servicio (downtime) de los instrumentos comercializados por Roche, elevando la satisfacción y continuidad operativa del cliente.\nQuién eres\nCuentas con título profesional y cédula en Ingeniería Biomédica, Mecatrónica, Electromecánica, Electrónica o área afín.\nAportas un mínimo de 2 años de experiencia directa comprobable en servicio técnico de campo en plataformas de laboratorio clínico y diagnóstico in vitro.\nDemuestras sólido dominio práctico en diagnóstico metódico de fallas electrónicas, de fluidos/hidráulicas, neumáticas y configuración de software.\nCuentas con nivel de inglés intermedio (B1/B2) para lectura, análisis y aplicación efectiva de manuales técnicos y guías de servicio.\nCuentas con licencia de conducir vigente y disposición absoluta para operar en campo dentro de la Ciudad de México y área metropolitana.\nDeseable\nCuentas con diplomado o formación complementaria en liderazgo o gestión de equipos.\nCuentas con certificaciones técnicas de fábrica o entrenamientos técnicos acreditados en el extranjero.\nAportas más de 2 años de experiencia orientada a la atención, comunicación y servicio a clientes del sector salud.\nBeneficios de reubicación no disponibles para esta posición.\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an Equal Opportunity Employer.","description_format":"text","description_chars":4391,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-11-09T21:56:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-11-10T01:55:06Z"},"pay":null,"html_url":"https://alion.io/job/roche-field-service-engineer-8","json_url":"https://alion.io/job/roche-field-service-engineer-8.json","meta":{"generated_at":"2026-11-10T01:55:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4458,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-field-service-engineer-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-field-service-engineer-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-field-service-engineer-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-field-service-engineer-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-field-service-engineer-8"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3986958}},{"tool":"search_jobs","arguments":{"company":"roche.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3986958},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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